corrupted mov file at DVinfo.net

Roelf Wentholt · December 19th, 2011, 04:42 AM

I have one file on my harddisk that I need to repair. It got corrupted because somebody (violently) pulled the cables (both) out of the NanoFlash. Is there any possibility for recovery? I can see the shot when I play back in Movist. But I do not get the sound. I use a Mac. Thank you for your help!
By the way the NanoFlash must be very solid built because it survived this attack. The cables broke, the Nano stayed intact.

Andy Mangrum · December 19th, 2011, 11:27 AM

Hello Roelf,

Feel free to contact us directly, Support | Convergent Design

but was there audio present in the previous files?

and was it just at the end of this file that the audio goes away?

If you copy the file to a Compact Flash card will it play out of the nanoFlash with sound?

As for recovery of the file, you may be able to run KLIX on the original Compact Flash card,use the Recover Function, that may be able to remedy the file.

Also if you have the original Compact Flash card, and it has not been formatted, we may be able to recover the file as well.

Best Regards

Roelf Wentholt · December 20th, 2011, 04:41 AM

Thanks, I am going to try if the file will play out of the Nano. I did not keep the corrupted shot on the CF card. I will have to copy it back to a CF card and then see what happens. It is only the last shot that is corrupted. I need to fix it so I can use the picture to show the police who my attacker was. Filming is an exciting business...
It is amazing that Movist is able to show the picture. But it does not play the sound. I will work on this and keep you informed.

Dan Keaton · December 20th, 2011, 07:32 AM

Dear Roelf,

We will do our best to help recover the file.

You may need to use our File Converter to copy the file back to another CompactFlash card.

I will send you a private email.

Benoit Joossen · January 3rd, 2012, 02:58 AM

Hello,

Have you tried to repair your corrupt file?
You can use Treasured to do file diagnostics and check whether footage can be recovered.

Link to Treasured:
Treasured • Tool for Video Diagnostic and Repair

Dan Keaton · January 3rd, 2012, 07:25 AM

Dear Roelf,

We have received your file.

Our team will examining it as soon as possible.

I understand that you have already recovered the video and you want us to recover the audio.

December 19th, 2011, 04:42 AM	#1
Roelf Wentholt New Boot Join Date: Mar 2009 Location: Amsterdam North-Holland Posts: 23	corrupted mov file I have one file on my harddisk that I need to repair. It got corrupted because somebody (violently) pulled the cables (both) out of the NanoFlash. Is there any possibility for recovery? I can see the shot when I play back in Movist. But I do not get the sound. I use a Mac. Thank you for your help! By the way the NanoFlash must be very solid built because it survived this attack. The cables broke, the Nano stayed intact.

December 19th, 2011, 11:27 AM	#2
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: corrupted mov file Hello Roelf, Feel free to contact us directly, Support \| Convergent Design but was there audio present in the previous files? and was it just at the end of this file that the audio goes away? If you copy the file to a Compact Flash card will it play out of the nanoFlash with sound? As for recovery of the file, you may be able to run KLIX on the original Compact Flash card,use the Recover Function, that may be able to remedy the file. Also if you have the original Compact Flash card, and it has not been formatted, we may be able to recover the file as well. Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

December 20th, 2011, 04:41 AM	#3
Roelf Wentholt New Boot Join Date: Mar 2009 Location: Amsterdam North-Holland Posts: 23	Re: corrupted mov file Thanks, I am going to try if the file will play out of the Nano. I did not keep the corrupted shot on the CF card. I will have to copy it back to a CF card and then see what happens. It is only the last shot that is corrupted. I need to fix it so I can use the picture to show the police who my attacker was. Filming is an exciting business... It is amazing that Movist is able to show the picture. But it does not play the sound. I will work on this and keep you informed.

December 20th, 2011, 07:32 AM	#4
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: corrupted mov file Dear Roelf, We will do our best to help recover the file. You may need to use our File Converter to copy the file back to another CompactFlash card. I will send you a private email. __________________ Dan Keaton Augusta Georgia

January 3rd, 2012, 02:58 AM	#5
Benoit Joossen New Boot Join Date: Apr 2009 Location: Barcelona (Spain) Posts: 18	Re: corrupted mov file Hello, Have you tried to repair your corrupt file? You can use Treasured to do file diagnostics and check whether footage can be recovered. Link to Treasured: Treasured • Tool for Video Diagnostic and Repair

January 3rd, 2012, 07:25 AM	#6
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: corrupted mov file Dear Roelf, We have received your file. Our team will examining it as soon as possible. I understand that you have already recovered the video and you want us to recover the audio. __________________ Dan Keaton Augusta Georgia