White screen no text on boot

Kalenn Amand · November 6th, 2010, 05:46 PM

Put latest firmware on.
Message came up saying all good, reboot.
Rebooted.
Unit powers up, lcd is lit but no text on display Ahhh!

Anyone know how to initiate the "gold" boot sequence?
It's sunday and tech support are not resonding and I leave for a 7 day shoot in 12 hours...Damn

Luben Izov · November 6th, 2010, 07:38 PM

Please, do the whole thing again and remove the CF card before you reboot (power off and on again).
Good luck

Kalenn Amand · November 6th, 2010, 07:57 PM

Thanks but tried that, tried cold boot with no card, with one card with update folder and with cards with no update folder.

Dan Keaton · November 7th, 2010, 04:10 AM

Dear Kaleen,

I received notification of the problem with your nanoFlash at 9:01 PM last night. This came in from our Australian distributor.

I composed a response and emailed it at 9:18 pm last night (Eastern Daylight Time)

In my email to our Australian distributor, I asked if, when you power on the nanoFlash and insert a CompactFlash card does the status light next to the card slot light up.

If the firmware update failed for any reason, your nanoFlash should automatically go into recovery mode, using the "Golden Image" built into the nanoFlash.

I am assuming that you waited until it said "Programming..... Done", before you removed the CompactFlash card and powered off the nano. Is this correct?

Do you happen to remember which firmware you were running previously?

Or how many months ago did you last update the firmware?

If the "Status LED's" light up, then your nanoFlash is operational, and we could attempt to update the firmware again.

You can contact me at CDSupport (at) convergent-design (dot) com

or call me in the USA at 8 0 3 - 2 7 8 - 0 9 4 1

My Skpe number is Dan (dot) Keaton1

Kalenn Amand · November 7th, 2010, 01:09 PM

Hi
Thanks. Unfortunately the CF card status light does not come on.
Yes, I waited for the messafge saying the flash was complete.
I am not certain but believe the last version of the flash was 1.5.126, definetly many months ago though.

Dan Keaton · November 7th, 2010, 01:13 PM

Dear Kalenn,

Please get a hold of New Magic or you dealer so they can assist you as soon as possible.

We will also do our best to assist you, but you are half a world away.

November 6th, 2010, 05:46 PM	#1
Kalenn Amand Tourist Join Date: Apr 2010 Location: Byron Bay Australia Posts: 3	White screen no text on boot - Nanoflash Put latest firmware on. Message came up saying all good, reboot. Rebooted. Unit powers up, lcd is lit but no text on display Ahhh! Anyone know how to initiate the "gold" boot sequence? It's sunday and tech support are not resonding and I leave for a 7 day shoot in 12 hours...Damn

November 7th, 2010, 04:10 AM	#4
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Kaleen, I received notification of the problem with your nanoFlash at 9:01 PM last night. This came in from our Australian distributor. I composed a response and emailed it at 9:18 pm last night (Eastern Daylight Time) In my email to our Australian distributor, I asked if, when you power on the nanoFlash and insert a CompactFlash card does the status light next to the card slot light up. If the firmware update failed for any reason, your nanoFlash should automatically go into recovery mode, using the "Golden Image" built into the nanoFlash. I am assuming that you waited until it said "Programming..... Done", before you removed the CompactFlash card and powered off the nano. Is this correct? Do you happen to remember which firmware you were running previously? Or how many months ago did you last update the firmware? If the "Status LED's" light up, then your nanoFlash is operational, and we could attempt to update the firmware again. You can contact me at CDSupport (at) convergent-design (dot) com or call me in the USA at 8 0 3 - 2 7 8 - 0 9 4 1 My Skpe number is Dan (dot) Keaton1 __________________ Dan Keaton Augusta Georgia

November 7th, 2010, 01:13 PM	#6
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Kalenn, Please get a hold of New Magic or you dealer so they can assist you as soon as possible. We will also do our best to assist you, but you are half a world away. __________________ Dan Keaton Augusta Georgia

November 6th, 2010, 07:38 PM	#2
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	Please, do the whole thing again and remove the CF card before you reboot (power off and on again). Good luck

November 6th, 2010, 07:57 PM	#3
Kalenn Amand Tourist Join Date: Apr 2010 Location: Byron Bay Australia Posts: 3	Thanks but tried that, tried cold boot with no card, with one card with update folder and with cards with no update folder.

November 7th, 2010, 01:09 PM	#5
Kalenn Amand Tourist Join Date: Apr 2010 Location: Byron Bay Australia Posts: 3	Hi Thanks. Unfortunately the CF card status light does not come on. Yes, I waited for the messafge saying the flash was complete. I am not certain but believe the last version of the flash was 1.5.126, definetly many months ago though.