crackling audio at DVinfo.net

Ian Thomas · October 28th, 2010, 01:27 PM

On using the nano today when playing back clips the audio had a crackling noise I shot at 180mbs i-frame emmbeded audio

Any ideas
Thanks
Ian

Ian Thomas · October 28th, 2010, 01:55 PM

On watching more clips aswell as the crackling peoples voices are in slowmotion????

Dan Keaton · October 28th, 2010, 02:29 PM

Dear Ian,

How was the audio provided to the nanoFlash, HD-SDI or via the 3.5mm Analog Audio Input?

What type of audio was provided, mic or line.

Where you using over and under-cranking?

Where you recording MOV, MXF or MPG.

Did you monitor the audio during recording via the headphone jack.

Was the nanoFlash securely mounted to your camera, or was it separate?

Ian Thomas · October 28th, 2010, 02:46 PM

Hi Dan

1 HD-SDI
2I INTERNAL MIC
3 NO
4 MOV
5 NO
6 CONECTED VI HAWKS-WOOD ADAPTER

thanks Dan

Dan Keaton · October 28th, 2010, 04:29 PM

Dear Ian,

Thank you, that helps.

Since the audio was sent to the nanoFlash as audio embedded in the HD-SDI stream we know that the camera is primarly responsible for the audio,

The audio will be processed by the camera, then digitized, then sent digitally over HD-SDI, with the nanoFlash stuffing the digital audio into the recording along with the video. There is little chance of the nanoFlash, as far as I know, of introducing crackling audio, as we do not manipulate the audio samples.

Firmware release 1.6.29 has been thoroughly tested by us and in the field and it would be highly unlikely that our firmware to process the digital audio and put it into the very widely used ".MOV" file type would be at fault.

What concerns me is your comment: "On watching more clips aswell as the crackling peoples voices are in slowmotion???? " I do not know what would cause slowmotion in audio.

If you were over or under-cranking, then I would have different answers.

May I suggest a test?

Setup your camera as before.
Monitor the headphone output from your camera and listen for clean audio.
Monitor the headphone output from your nanoFlash and listen for clean audio.
Then playback from the nanoFlash and listen for clean audio.

7. In the nanoFlashes audio menu, was it set for 2 Channels of Audio?

Ian Thomas · October 29th, 2010, 02:26 AM

Thanks Dan

First the crackling appears on both my EX1+3 both audio from the cameras monitered vi headphones is ok

Just done a test with the EX3 and nano the audio recorded on the nano is slowmotion with some crackle

on the card in the camera is fine

The camera is recording at 1080 / 50i on the nano the audio is set to IN EMBEDDED REC CHANNELS 2 and MONITER CHANNELS 1+2 1080i 50 at 140mbs

Luben Izov · October 29th, 2010, 02:37 AM

Hi Ian,
It sounds like you maybe running an old firmware on the NF. Would you please confirm that you have installed 1.6.29 from CD - Downloads | Convergent Design | Professional Video Recorders and Converters
If you do have the latest firmware.., well as you said your NF could be troubled...
Cheers

Ian Thomas · October 29th, 2010, 02:55 AM

thanks Luben

I only bought the nano 2wks ago and no i have not downloaded any upgrades i though mine was the new one, how do you find out if it has the new upgrade and i have downloaded the new one on to my computer but am a bit wary of making things worse

Luben Izov · October 29th, 2010, 03:00 AM

Two weeks is very new.... go to Settings/About and look for Firmware 1.6.29 - any other has some bugs that have be resolved with 1.6.29
Please advise
Cheers

Ian Thomas · October 29th, 2010, 03:13 AM

Luben

Can't seem t find settings got System, Video, Audio

Luben Izov · October 29th, 2010, 03:17 AM

Hi Ian,
It is 2 AM in my world here and I need to get out of this office and go to bed. If you don't come with some conclusion about the firmware, Dan would be able to help you probably in about 2-3 Hours from now. I hope that you have an old Firmware installed (old stock) and when you flash the NF everything would come in place. Good luck Bro, I'll check some time later today how did you do with Dan.
Cheers

Luben Izov · October 29th, 2010, 03:18 AM

Sorry Ian, I guess I said Settings instead of System - go to System/About

Ian Thomas · October 29th, 2010, 03:19 AM

ok thanks for your help

Ian

Ian Thomas · October 29th, 2010, 03:22 AM

Luben

Found it the firmware is 1.6.29

Luben Izov · October 29th, 2010, 03:28 AM

Glad you did Ian!
Dan will take care from here for you. I would suggest Read the manual (it takes 15min) check your NF settings again with the manual and be ready for an "interrogation" ;-) from Dan. If he can't help you with bloging he would probably call you and resolve the problem if is resolvable over phone.
Good luck Ian
Cheers

October 28th, 2010, 01:27 PM	#1
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	crackling audio On using the nano today when playing back clips the audio had a crackling noise I shot at 180mbs i-frame emmbeded audio Any ideas Thanks Ian __________________ Ian Thomas. Thomas Video Productions

October 28th, 2010, 01:55 PM	#2
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	On watching more clips aswell as the crackling peoples voices are in slowmotion???? __________________ Ian Thomas. Thomas Video Productions

October 28th, 2010, 02:29 PM	#3
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Ian, How was the audio provided to the nanoFlash, HD-SDI or via the 3.5mm Analog Audio Input? What type of audio was provided, mic or line. Where you using over and under-cranking? Where you recording MOV, MXF or MPG. Did you monitor the audio during recording via the headphone jack. Was the nanoFlash securely mounted to your camera, or was it separate? __________________ Dan Keaton Augusta Georgia

October 28th, 2010, 02:46 PM	#4
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	Hi Dan 1 HD-SDI 2I INTERNAL MIC 3 NO 4 MOV 5 NO 6 CONECTED VI HAWKS-WOOD ADAPTER thanks Dan __________________ Ian Thomas. Thomas Video Productions

October 28th, 2010, 04:29 PM	#5
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Ian, Thank you, that helps. Since the audio was sent to the nanoFlash as audio embedded in the HD-SDI stream we know that the camera is primarly responsible for the audio, The audio will be processed by the camera, then digitized, then sent digitally over HD-SDI, with the nanoFlash stuffing the digital audio into the recording along with the video. There is little chance of the nanoFlash, as far as I know, of introducing crackling audio, as we do not manipulate the audio samples. Firmware release 1.6.29 has been thoroughly tested by us and in the field and it would be highly unlikely that our firmware to process the digital audio and put it into the very widely used ".MOV" file type would be at fault. What concerns me is your comment: "On watching more clips aswell as the crackling peoples voices are in slowmotion???? " I do not know what would cause slowmotion in audio. If you were over or under-cranking, then I would have different answers. May I suggest a test? Setup your camera as before. Monitor the headphone output from your camera and listen for clean audio. Monitor the headphone output from your nanoFlash and listen for clean audio. Then playback from the nanoFlash and listen for clean audio. 7. In the nanoFlashes audio menu, was it set for 2 Channels of Audio? __________________ Dan Keaton Augusta Georgia

October 29th, 2010, 02:26 AM	#6
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	Thanks Dan First the crackling appears on both my EX1+3 both audio from the cameras monitered vi headphones is ok Just done a test with the EX3 and nano the audio recorded on the nano is slowmotion with some crackle on the card in the camera is fine The camera is recording at 1080 / 50i on the nano the audio is set to IN EMBEDDED REC CHANNELS 2 and MONITER CHANNELS 1+2 1080i 50 at 140mbs __________________ Ian Thomas. Thomas Video Productions

October 29th, 2010, 02:37 AM	#7
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	firmware 1.6.29 Hi Ian, It sounds like you maybe running an old firmware on the NF. Would you please confirm that you have installed 1.6.29 from CD - Downloads \| Convergent Design \| Professional Video Recorders and Converters If you do have the latest firmware.., well as you said your NF could be troubled... Cheers

October 29th, 2010, 02:55 AM	#8
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	thanks Luben I only bought the nano 2wks ago and no i have not downloaded any upgrades i though mine was the new one, how do you find out if it has the new upgrade and i have downloaded the new one on to my computer but am a bit wary of making things worse __________________ Ian Thomas. Thomas Video Productions

October 29th, 2010, 03:00 AM	#9
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	Two weeks is very new.... go to Settings/About and look for Firmware 1.6.29 - any other has some bugs that have be resolved with 1.6.29 Please advise Cheers

October 29th, 2010, 03:13 AM	#10
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	Luben Can't seem t find settings got System, Video, Audio __________________ Ian Thomas. Thomas Video Productions

October 29th, 2010, 03:17 AM	#11
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	Hi Ian, It is 2 AM in my world here and I need to get out of this office and go to bed. If you don't come with some conclusion about the firmware, Dan would be able to help you probably in about 2-3 Hours from now. I hope that you have an old Firmware installed (old stock) and when you flash the NF everything would come in place. Good luck Bro, I'll check some time later today how did you do with Dan. Cheers

October 29th, 2010, 03:18 AM	#12
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	Sorry Ian, I guess I said Settings instead of System - go to System/About

October 29th, 2010, 03:19 AM	#13
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	ok thanks for your help Ian __________________ Ian Thomas. Thomas Video Productions

October 29th, 2010, 03:22 AM	#14
Ian Thomas Major Player Join Date: Sep 2004 Location: York, North Yorkshire, England. Posts: 472	Luben Found it the firmware is 1.6.29 __________________ Ian Thomas. Thomas Video Productions

October 29th, 2010, 03:28 AM	#15
Luben Izov Major Player Join Date: Nov 2009 Location: White Rock Posts: 254	Glad you did Ian! Dan will take care from here for you. I would suggest Read the manual (it takes 15min) check your NF settings again with the manual and be ready for an "interrogation" ;-) from Dan. If he can't help you with bloging he would probably call you and resolve the problem if is resolvable over phone. Good luck Ian Cheers