Serious problem with Nano

Anthony McErlean · July 4th, 2011, 12:14 PM

Dan.

Info from Clip Browser as I recorded to a MxM Combo simultaneously

End of Z1 017 001 to Z1 018 001 .......17 seconds in between.

Looking at the clips in CB there seam to be two clips missing from the NF.

My next MxM clip starts 10mins after Z1 018 001 stopped, the NF didn't record this.
This clip duration is 12 seconds.

1min 03 sec later another clip is recorded to MxM card lasting 4min 45 sec
The NF didn't record this.

About 7 mins after that another clip lasting 2min 51seconds was recorded to MxM card.
The NF recorded this but missed the first 13 frames.

I recorder to NF for the remainder of the day but didnt check out anything else.
I just went with the MxM cards after that.

Hope this helps.

Andy Mangrum · July 5th, 2011, 02:28 PM

Hello Anthony,

Where you by chance rolling the timecode from 23:59:59;59 to 00:00:00:00 when the first error occurred?

Secondly what type of camera and format were you recording? So i can try to replicate this in our lab, (Example Sony EX3, 1080p25 100Mb Long Gop QT)

Did you have Timecode Trigger Delay activated? Which may account for some of the delay or missing seconds, this is found under System>Timecode, but if this was activated every new file created would have the same delay at the start,

Also could you double check that the timecode on the nanoFlash Files match to the natively recorded camera files,

Lastly did you try KLIX to recover your Compact Flash Card, if you are unsuccessful, you can always send the card to us,

Best Regards

Anthony McErlean · July 5th, 2011, 04:54 PM

Hello Andy,

Quote:

Originally Posted by Andy Mangrum

Where you by chance rolling the timecode from 23:59:59;59 to 00:00:00:00 when the first error occurred?

I didn't bother with to many settings in the NF, If I get it to do what I want, I just keep it at those settings :)
So I'm not sure what rolling the time code is :)

I have a PMW-320
Trigger TC (Starts/Stops when camera record button is pressed)
MXF files at 35mbps
Delkin 32GB CompactFlash Pro card

Timecode Trigger Delay activated.... I dont think so but will have a look.

timecode on the nanoFlash Files match to the natively recorded camera files.....I will try and find that out for you.

did you try KLIX to recover......No Andy I didn't. I have the missing clips recorded to SDHC card so I'm not to upset about it. Might be more worried if I didn't have them I suppose.

I dont know what caused this to happen, I'm putting it down to this BNC connector.
BNC 75 Ohm Elbow Plug to Jack Adaptor Greenpar Equivalent B37P28J999X99 37528 - Connectors Cables Specialists Ltd

Do you thing the missing clips are still there btw?

Thanks Andy.

Andy Mangrum · July 5th, 2011, 05:05 PM

Hello Anthony,

As for the missing clips it is hard to say, you could run KLIX and if the files were recorded it will find them, but it the nanoFlash was powered off while recording, the current file being recorded will be lost,

The Issues you are seeing may be due to the BNC connector, but I will run some test in our lab tomorrow to see if I can replicate the issue,

As for a Bad BNC elbow in theory we should start recording and if we loose the signal we will close the current file and start recording again once we have locked to the SDI,

Do you remember seeing any Error Messages such as "Lost SRC" or anything?

Best Regards

Anthony McErlean · July 5th, 2011, 05:24 PM

Hi Andy,

Thanks for taking the time.

Its either the BNC connector or the SDI cable.

Sorry, I didn't see any error message at all.

Thank you again.

Anthony McErlean · July 6th, 2011, 07:54 AM

Hi Andy

I'm work on a different project and just noticed 5 or 6 seconds missing from the start of another NF clip.

In this case it doesn't matter if its missing or not because I'm trimming it anyway, but it is missing none the less.

Just so you know, The clip before this one lasts 13.08 seconds.
3mins later I start recording again, this clip lasts 11.13 seconds, about 5 seconds is missing from this clip.

This was all recorder without the BNC connector. (i removed it because of the missing clip from my last project) So I cant blame it this time.

Andy you asked ...Did you have Timecode Trigger Delay activated..
Dont think so ...its sitting at 0

Andy Mangrum · July 6th, 2011, 10:37 AM

Hello Anthony,

I would suggest to do a restore defaults, This is found under System>Restore Defaults

and then only change the trigger to time code trigger, This is also found under System>Trigger >Last TC

If this works with no missing time, (at 100Mb Long Gop then I would Try 35Mb)

Best Regards

Anthony McErlean · July 6th, 2011, 10:55 AM

OK Andy,

I'll do that but I'm out recording at the weekend again,
I would normaly use MXF files at 35mbps to use less of the CF card.

Thanks.

Dave Sperling · July 6th, 2011, 07:20 PM

by any chance do you have Picture Cache Record set to 'On' in the camera?

Anthony McErlean · July 28th, 2011, 06:56 AM

Quote:

Originally Posted by Dave Sperling

by any chance do you have Picture Cache Record set to 'On' in the camera?

Hi Dave, sorry, just saw your post.

No, its turned off.

July 4th, 2011, 12:14 PM	#16
Anthony McErlean Trustee Join Date: Oct 2008 Location: Northern Ireland Posts: 1,081	Re: Serious problem with Nano Dan. Info from Clip Browser as I recorded to a MxM Combo simultaneously End of Z1 017 001 to Z1 018 001 .......17 seconds in between. Looking at the clips in CB there seam to be two clips missing from the NF. My next MxM clip starts 10mins after Z1 018 001 stopped, the NF didn't record this. This clip duration is 12 seconds. 1min 03 sec later another clip is recorded to MxM card lasting 4min 45 sec The NF didn't record this. About 7 mins after that another clip lasting 2min 51seconds was recorded to MxM card. The NF recorded this but missed the first 13 frames. I recorder to NF for the remainder of the day but didnt check out anything else. I just went with the MxM cards after that. Hope this helps.

July 5th, 2011, 02:28 PM	#17
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: Serious problem with Nano Hello Anthony, Where you by chance rolling the timecode from 23:59:59;59 to 00:00:00:00 when the first error occurred? Secondly what type of camera and format were you recording? So i can try to replicate this in our lab, (Example Sony EX3, 1080p25 100Mb Long Gop QT) Did you have Timecode Trigger Delay activated? Which may account for some of the delay or missing seconds, this is found under System>Timecode, but if this was activated every new file created would have the same delay at the start, Also could you double check that the timecode on the nanoFlash Files match to the natively recorded camera files, Lastly did you try KLIX to recover your Compact Flash Card, if you are unsuccessful, you can always send the card to us, Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

July 5th, 2011, 05:05 PM	#19
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: Serious problem with Nano Hello Anthony, As for the missing clips it is hard to say, you could run KLIX and if the files were recorded it will find them, but it the nanoFlash was powered off while recording, the current file being recorded will be lost, The Issues you are seeing may be due to the BNC connector, but I will run some test in our lab tomorrow to see if I can replicate the issue, As for a Bad BNC elbow in theory we should start recording and if we loose the signal we will close the current file and start recording again once we have locked to the SDI, Do you remember seeing any Error Messages such as "Lost SRC" or anything? Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

July 5th, 2011, 05:24 PM	#20
Anthony McErlean Trustee Join Date: Oct 2008 Location: Northern Ireland Posts: 1,081	Re: Serious problem with Nano Hi Andy, Thanks for taking the time. Its either the BNC connector or the SDI cable. Sorry, I didn't see any error message at all. Thank you again.

July 6th, 2011, 07:54 AM	#21
Anthony McErlean Trustee Join Date: Oct 2008 Location: Northern Ireland Posts: 1,081	Re: Serious problem with Nano Hi Andy I'm work on a different project and just noticed 5 or 6 seconds missing from the start of another NF clip. In this case it doesn't matter if its missing or not because I'm trimming it anyway, but it is missing none the less. Just so you know, The clip before this one lasts 13.08 seconds. 3mins later I start recording again, this clip lasts 11.13 seconds, about 5 seconds is missing from this clip. This was all recorder without the BNC connector. (i removed it because of the missing clip from my last project) So I cant blame it this time. Andy you asked ...Did you have Timecode Trigger Delay activated.. Dont think so ...its sitting at 0

July 6th, 2011, 10:37 AM	#22
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: Serious problem with Nano Hello Anthony, I would suggest to do a restore defaults, This is found under System>Restore Defaults and then only change the trigger to time code trigger, This is also found under System>Trigger >Last TC If this works with no missing time, (at 100Mb Long Gop then I would Try 35Mb) Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

July 6th, 2011, 10:55 AM	#23
Anthony McErlean Trustee Join Date: Oct 2008 Location: Northern Ireland Posts: 1,081	Re: Serious problem with Nano OK Andy, I'll do that but I'm out recording at the weekend again, I would normaly use MXF files at 35mbps to use less of the CF card. Thanks.

July 6th, 2011, 07:20 PM	#24
Dave Sperling Major Player Join Date: Jan 2010 Location: Tinton Falls, NJ Posts: 780	Re: Serious problem with Nano by any chance do you have Picture Cache Record set to 'On' in the camera?