Aspect v5.01 gives me a reddish colour in previews and exports at DVinfo.net

Hernan Vilchez · June 15th, 2007, 03:25 PM

I work with a dual core opteron, 2Gb ram, Nvidia FX1500 video edition graphic card and Premiere Pro 2.0. Im capturing through Premiere my first Cineform project.

Im very dissapointed... the previews and exports have a different colour (red cast) and gamma than the correct image i see on the lcd, and what the monitor shows when paused or while scrubbing the timeline. If i watch the clips outside Premiere they also look correct.

Also the sound has some problems, a hum appears when i hit play, and sometimes no sound at all... but the other issue is the one that worries me more

Ive posted a ticket to Cineform.

Please Cineform, seems that im not the only one with this problem... some help or solution needed urgently (i have to edit a full documentary in the next days!)

David Newman · June 15th, 2007, 03:48 PM

You have an NVidia card, there are instructions in the readme for setting it up. The video shift you are seeing is a video card setup issue. Set the buffers to minimum in the playback settings to help your preview audio.

Hernan Vilchez · June 16th, 2007, 02:10 AM

A relief that youve answered so quickly, nice from you. But i followed your instructions and im still dissapointed.

The image now appears completely washed and without contrast. Also inacceptable, i want the see the original image i recorded!! Existing so many Nvidia graphic card users of Cineform, this situation of tweaking the control panel to find the correct image is quite annoying.

The sound: keeps doing the hum and dissapearing sometimes. No change at all.

What i think, honestly: your product has some real good things but its still a bit beta.

I need some solution. I paid for some specific results, not having them still. As a customer i expect some technician/engineer helping me personally. You have my personal data in your database, so please contact me as soon as possible. Thanks.

Anyway i have my part of the thing: i should have checked better during the trial period (but half of it i was in Africa filmming the documentary i have to edit now... life)

Hernan Vilchez · June 16th, 2007, 06:34 AM

after an hour or so of teawking the Nvidia control panel i finally almost matched the YUV with the RGB image... not exactly the same but similar, i can live with that (

but i would expect some better result with this soft. especially thinking is almost half the price of final cut studio 2...

David Newman · June 16th, 2007, 10:07 AM

I wish more people would send these complaints to NVidia, we understand that we will have to code around their error at some point, other more usualful tasks that have high priority. To prove it has nothing to do with CineForm, open to a single HD video clip (any type) with two different video players at the same time, the same clip will look different on the two outputs. Why? Nvidia messes up the YUV to RGB conversion for the player that get the overlay (which there is only one.) Matrox get this correct, and sometimes ATI get this right.

Jon Jaschob · June 16th, 2007, 07:47 PM

I have suffered through the Nvidia problem for a while. It is a problem but it has a simple solution. Sure, we all want everything to work perfect right out of the box, but computers don't seem to work that way.....
Anyway, I use Ntune, a desktop app for all your Nvidia hardware/software.
I open the Ntune and then select the video color adjustment screen. I adjust the bightness and other controls till my paused video looks like my preview/playback video(I can get it damn close). I never close the Ntune app, as long as it's open and running I get a pretty much perfect match. So I have found the key is to leave the app running since for some reason if I close the app I loose my video card adjustments. A big hassle, yes, but not Cineforms fault, just sh*ty video cards/software. My ati card in my laptop doesn't have this problem (whew). I have been waiting to upgrade my computer to get a Matrox card and be done with the color shift for good. Try my solution, it works great, at least on my machine it does.......
Jon

Hernan Vilchez · June 18th, 2007, 11:29 AM

Thanks both for your answers. I thought Nvidia was a good brand for video cards (and its even a suggested card in the Cineform´s site, along with the Matrox Parhelia...)

Anyway David i think you should code around this error as soon as possible. Users with problems (quite a few as you can read in Cineforms forum site) tell you the point in time is now. I wont change my video card presently and i want to work flawlessly, thats why i bought Cineform.

Thanks again for the words of a Cineform´s representative, thats very valuable. But i expect some serious correction to this issue soon. I thinks its my right as a customer.

David Newman · June 18th, 2007, 12:20 PM

Hernan,

Please send your complaint to NVidia also, it is you right as a customer of their's to have correct YUV to RGB conversion. While we might be able to hack around an NVidia issue, we know NVidia could add a check box called "use profession video levels" far quicker than the work we would need to do. Output levels are correct, as all our AJA Xena customers know. We have a lot of work to do, this one is on our list with priority set propriately.

Hernan Vilchez · June 18th, 2007, 02:47 PM

David,

I´ve already done that, of course. And youre right that Nvidia should also work on this issue. But i trust Cineform´s customer service much more than theirs... u re stll a small company and u´ve proved to care a lot about the problems that your software (more expensive than the Nvidia card) still has. And thats very good for us.

So again, i trust that you will take the responsability of satisfying many customers that are complaining about the same issue i am (anyone with an Nvidia card just check the forum at Cineform´s site).

And as u´ve said many times, we needn´t buy a card that costs around 1000$ to decently edit HDV. Thats why we people are buyng Cineform. So, we expect the results for what we pay, as soon as we pay.

I think this its totally fair.

Stacy Rothwell · June 18th, 2007, 04:05 PM

Quote:

Originally Posted by Hernan Vilchez

A relief that youve answered so quickly, nice from you. But i followed your instructions and im still dissapointed.

The image now appears completely washed and without contrast. Also inacceptable, i want the see the original image i recorded!! Existing so many Nvidia graphic card users of Cineform, this situation of tweaking the control panel to find the correct image is quite annoying.

The sound: keeps doing the hum and dissapearing sometimes. No change at all.

What i think, honestly: your product has some real good things but its still a bit beta.

I need some solution. I paid for some specific results, not having them still. As a customer i expect some technician/engineer helping me personally. You have my personal data in your database, so please contact me as soon as possible. Thanks.

Anyway i have my part of the thing: i should have checked better during the trial period (but half of it i was in Africa filmming the documentary i have to edit now... life)

I had the same thing and just gave up. I followed the instructions to the letter but ended up having it look worse after correcting it.

Hernan Vilchez · June 18th, 2007, 04:53 PM

Stacy, had you submitted a ticket to Cineform?
Are you satisfied with the performance of the software in conjunction with your Nvidia card?
Shouldn´t they give us (Cineform/Nvidia) some solution, and we ask firmly for it?

David Newman · June 18th, 2007, 05:24 PM

Stacy, unfortunately NVidia changes the these parameters on ever card version, those numbers where accurate for the FX540, then they vary for each card after that -- drive you and us nuts. Why NVidia wants to do this I have know idea. The one thing NVidia typically does wrong is set the saturation to 114% -- no idea way, but that is a simple fix. While you can request a fix from CineForm, the fault is with NVidia, we are a small company so we will respond to your inquiries, yet our engineering resources are limited. So in the meantime, tweak the video settings until it matches and send complaints to NVidia, please.

Hernan Vilchez · June 19th, 2007, 06:35 AM

David,

As i said in my first post, i also have problems with the sound in the previews. Ive made what both Tim and you suggested (tweak the slider for buffering) but no changes... could it be a problem of RAM (i have 2g) / processor (1 opteron 280) / disk reading speed (2 disks of 7200 only for video editing, no RAID yet)?

And related to the RAID, which would you recommend me for 3 disks, 0, 0+1 or 5? (i have a controller in my Tyan Thunder mobo)

Thanks again.

David Newman · June 19th, 2007, 08:35 AM

I don't uderstand the audio issue as much as Premiere is driving the audio not CineForm -- we just tell it when and how fast to play. I have heard sound audio cards pop on startup on some systems, but this goes way after a few frames.

Hernan Vilchez · June 19th, 2007, 11:50 AM

David,

In order to work i had to modify the buffer size of my m-audio audio card to 1536 samples (much comparing to my previous experience with video editing or audio work). Aspect (through Premiere) is obviously stressing my audio card. Is this a normal behaviour?

June 15th, 2007, 03:25 PM	#1
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	Aspect v5.01 gives me a reddish colour in previews and exports I work with a dual core opteron, 2Gb ram, Nvidia FX1500 video edition graphic card and Premiere Pro 2.0. Im capturing through Premiere my first Cineform project. Im very dissapointed... the previews and exports have a different colour (red cast) and gamma than the correct image i see on the lcd, and what the monitor shows when paused or while scrubbing the timeline. If i watch the clips outside Premiere they also look correct. Also the sound has some problems, a hum appears when i hit play, and sometimes no sound at all... but the other issue is the one that worries me more Ive posted a ticket to Cineform. Please Cineform, seems that im not the only one with this problem... some help or solution needed urgently (i have to edit a full documentary in the next days!)

June 15th, 2007, 03:48 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	You have an NVidia card, there are instructions in the readme for setting it up. The video shift you are seeing is a video card setup issue. Set the buffers to minimum in the playback settings to help your preview audio. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 16th, 2007, 02:10 AM	#3
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	Thanks for the answer but is not working well A relief that youve answered so quickly, nice from you. But i followed your instructions and im still dissapointed. The image now appears completely washed and without contrast. Also inacceptable, i want the see the original image i recorded!! Existing so many Nvidia graphic card users of Cineform, this situation of tweaking the control panel to find the correct image is quite annoying. The sound: keeps doing the hum and dissapearing sometimes. No change at all. What i think, honestly: your product has some real good things but its still a bit beta. I need some solution. I paid for some specific results, not having them still. As a customer i expect some technician/engineer helping me personally. You have my personal data in your database, so please contact me as soon as possible. Thanks. Anyway i have my part of the thing: i should have checked better during the trial period (but half of it i was in Africa filmming the documentary i have to edit now... life)

June 16th, 2007, 10:07 AM	#5
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I wish more people would send these complaints to NVidia, we understand that we will have to code around their error at some point, other more usualful tasks that have high priority. To prove it has nothing to do with CineForm, open to a single HD video clip (any type) with two different video players at the same time, the same clip will look different on the two outputs. Why? Nvidia messes up the YUV to RGB conversion for the player that get the overlay (which there is only one.) Matrox get this correct, and sometimes ATI get this right. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 18th, 2007, 12:20 PM	#8
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Hernan, Please send your complaint to NVidia also, it is you right as a customer of their's to have correct YUV to RGB conversion. While we might be able to hack around an NVidia issue, we know NVidia could add a check box called "use profession video levels" far quicker than the work we would need to do. Output levels are correct, as all our AJA Xena customers know. We have a lot of work to do, this one is on our list with priority set propriately. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 16th, 2007, 06:34 AM	#4
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	after an hour or so of teawking the Nvidia control panel i finally almost matched the YUV with the RGB image... not exactly the same but similar, i can live with that ( but i would expect some better result with this soft. especially thinking is almost half the price of final cut studio 2...

June 16th, 2007, 07:47 PM	#6
Jon Jaschob Major Player Join Date: Oct 2005 Posts: 232	I have suffered through the Nvidia problem for a while. It is a problem but it has a simple solution. Sure, we all want everything to work perfect right out of the box, but computers don't seem to work that way..... Anyway, I use Ntune, a desktop app for all your Nvidia hardware/software. I open the Ntune and then select the video color adjustment screen. I adjust the bightness and other controls till my paused video looks like my preview/playback video(I can get it damn close). I never close the Ntune app, as long as it's open and running I get a pretty much perfect match. So I have found the key is to leave the app running since for some reason if I close the app I loose my video card adjustments. A big hassle, yes, but not Cineforms fault, just sh*ty video cards/software. My ati card in my laptop doesn't have this problem (whew). I have been waiting to upgrade my computer to get a Matrox card and be done with the color shift for good. Try my solution, it works great, at least on my machine it does....... Jon

June 18th, 2007, 11:29 AM	#7
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	Thanks both for your answers. I thought Nvidia was a good brand for video cards (and its even a suggested card in the Cineform´s site, along with the Matrox Parhelia...) Anyway David i think you should code around this error as soon as possible. Users with problems (quite a few as you can read in Cineforms forum site) tell you the point in time is now. I wont change my video card presently and i want to work flawlessly, thats why i bought Cineform. Thanks again for the words of a Cineform´s representative, thats very valuable. But i expect some serious correction to this issue soon. I thinks its my right as a customer.

June 18th, 2007, 02:47 PM	#9
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	David, I´ve already done that, of course. And youre right that Nvidia should also work on this issue. But i trust Cineform´s customer service much more than theirs... u re stll a small company and u´ve proved to care a lot about the problems that your software (more expensive than the Nvidia card) still has. And thats very good for us. So again, i trust that you will take the responsability of satisfying many customers that are complaining about the same issue i am (anyone with an Nvidia card just check the forum at Cineform´s site). And as u´ve said many times, we needn´t buy a card that costs around 1000$ to decently edit HDV. Thats why we people are buyng Cineform. So, we expect the results for what we pay, as soon as we pay. I think this its totally fair.

June 18th, 2007, 04:53 PM	#11
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	Stacy, had you submitted a ticket to Cineform? Are you satisfied with the performance of the software in conjunction with your Nvidia card? Shouldn´t they give us (Cineform/Nvidia) some solution, and we ask firmly for it?

June 18th, 2007, 05:24 PM	#12
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Stacy, unfortunately NVidia changes the these parameters on ever card version, those numbers where accurate for the FX540, then they vary for each card after that -- drive you and us nuts. Why NVidia wants to do this I have know idea. The one thing NVidia typically does wrong is set the saturation to 114% -- no idea way, but that is a simple fix. While you can request a fix from CineForm, the fault is with NVidia, we are a small company so we will respond to your inquiries, yet our engineering resources are limited. So in the meantime, tweak the video settings until it matches and send complaints to NVidia, please. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 19th, 2007, 06:35 AM	#13
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	David, As i said in my first post, i also have problems with the sound in the previews. Ive made what both Tim and you suggested (tweak the slider for buffering) but no changes... could it be a problem of RAM (i have 2g) / processor (1 opteron 280) / disk reading speed (2 disks of 7200 only for video editing, no RAID yet)? And related to the RAID, which would you recommend me for 3 disks, 0, 0+1 or 5? (i have a controller in my Tyan Thunder mobo) Thanks again.

June 19th, 2007, 08:35 AM	#14
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I don't uderstand the audio issue as much as Premiere is driving the audio not CineForm -- we just tell it when and how fast to play. I have heard sound audio cards pop on startup on some systems, but this goes way after a few frames. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 19th, 2007, 11:50 AM	#15
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	audio also needs teawking David, In order to work i had to modify the buffer size of my m-audio audio card to 1536 samples (much comparing to my previous experience with video editing or audio work). Aspect (through Premiere) is obviously stressing my audio card. Is this a normal behaviour?