Missing Audio

[Alexander Kristiansen]

I have recorded some 720/50p footage shot with JVC GY-HD201 using Cineform Aspect HD. When I play the clips they look great, I have audio and everything is fine.

When I put them on a timeline i Premiere Pro 2, the audio is missing. What am I doing wrong?

[Marty Hudzik]

Check to see if you have the latest version. I believe that David updated the latest version (released last Friday?) with a new version released yesterday that fixes a glitch with audio in Premiere. This might be your problem.

Good Luck!

[David Newman]

Yes, that is it. All our products went through a minor update yesterday afternoon. For Aspect HD you need 4.3.1 build 76, the current download link was upgraded so just download it again. You will need to delete Premiere's audio conform files other PPro will not look for the audio.

[Lauri Kettunen]

The latest update sorted out the problem of missing audio, but now it appears as if the audio is slightly out of sync. Does anybody else get the same feeling?

[David Newman]

Nothing has changed with the audio. The bug with the missing audio, was just a typo in code, we weren't changing anything in this area.

[Wayne Johnson]

Originally Posted by Alexander Kristiansen

I have recorded some 720/50p footage shot with JVC GY-HD201 using Cineform Aspect HD. When I play the clips they look great, I have audio and everything is fine.

When I put them on a timeline i Premiere Pro 2, the audio is missing. What am I doing wrong?

I had some clips in PPro 2.0 that the audio disappeared from. I deleted the preview and media cache folders, PPro reprossed them, and the audio returned -- just a thought.

Wayne

[Mike Teutsch]

Originally Posted by David Newman

Nothing has changed with the audio. The bug with the missing audio, was just a typo in code, we weren't changing anything in this area.

Could not find build 76, only 75! No offence, but isn't there a way to fix a typo without uninstalling and reinstalling the entire program again? Am I going to need new keys?

Mike

[Dearl Golden]

Originally Posted by Mike Teutsch

Could not find build 76, only 75! No offence, but isn't there a way to fix a typo without uninstalling and reinstalling the entire program again? Am I going to need new keys?

Mike

When I re-DL 'dthe "new" build, it was still identified as 75 on the Cineform site, but upon unzipping, the exe file said 76. Solved my problem

[Dearl Golden]

Originally Posted by Mike Teutsch

Could not find build 76, only 75! No offence, but isn't there a way to fix a typo without uninstalling and reinstalling the entire program again? Am I going to need new keys?

Mike

When I re-DL'd the "new" build, it was still identified as 75 on the Cineform site, but upon unzipping, the exe file said 76. Solved my problem

[Mike Teutsch]

Originally Posted by Dearl Golden

When I re-DL'd the "new" build, it was still identified as 75 on the Cineform site, but upon unzipping, the exe file said 76. Solved my problem

Did you end up having to uninstall and reinstall the whole program?

Thanks--Mike

[David Newman]

A component re-install of CineForm components only takes a minute (if that.) If we told you the one small thing to change it would take longer.

[Mike Teutsch]

Originally Posted by David Newman

A component re-install of CineForm components only takes a minute (if that.) If we told you the one small thing to change it would take longer.

Thanks David,

I am used to having to go through new key codes and such with every change, emails, support tickets and all. This one was easy.

Thanks----Mike