AspectHD freezes/locks up Premiere when loading? at DVinfo.net

Ben Winter · September 28th, 2006, 11:44 PM

I installed AspectHD after Ppro 2.0. When an AspectHD project loads, the splash screen comes up, but then immediately locks up Premiere. I have to force quit out every time. I filed a trouble ticket, but I was just curious if anyone had this problem before and had a solution? I already tried uninstalling Ppro, uninstalling AspectHD, etc. It's odd because I did a completely new installation of Windows and then an installation of Ppro and Aspect and had a problem...I also already tried the whole cntrl+shift or shift key thing when booting Ppro.

David Newman · September 28th, 2006, 11:58 PM

Re-download Aspect HD 4.2.1 just in case, and try again. Although we haven't heard of this error, we did some installer improvements a few days ago that may help. Note: we are in the middle of moving to a new office so your ticket may not be addressed until Monday.

Anton Galimzyanov · September 29th, 2006, 04:34 AM

I had a similar problem too. Sometimes Premiere locked up immediately, sometimes - after a couple minutes of playing/editing. Well, I uninstalled 4.21 version and installed 4.13 - now it works perfectly. Hope a new update will solve this issue.

David Newman · September 29th, 2006, 08:41 AM

Please download 4.2.1 again as you might be missing a key component.

Pete Bauer · September 29th, 2006, 10:29 AM

I see 4.22 Build 68 is now up on the Cineform site:
http://www.cineform.com/products/Asp....htm#UpdateLog

Doesn't mention the installer update but presumably would be incorporated? Worth a try in any case.

BTW, moving sucks. Best wishes getting settled into your new digs. Also would like to commend and congratulate the Cineform team for publically posting each new build along with a list of the fixes and added features. That's a great help to us customers!

Ben Winter · September 29th, 2006, 10:58 AM

Nope. Still freezes up. The splash screen says ProspectHD ??

I should mention that I also have Ppro 1.5 installed and AspectHD works fine on it. It's 2.0 that has a problem.

Wade Spencer · September 29th, 2006, 11:40 AM

I've about given up on it with PPRO 2.0. I've tried it a few times now, once after a full Windows re-install....I can't get it to work.

Ben Winter · September 29th, 2006, 12:01 PM

Really? Wade, do you have the same problem I'm experiencing? Or a different incompatibility?

David Newman · September 29th, 2006, 03:18 PM

We moving office and I bad 4.2.2 version got out. We will fix this Monday as most of our internal servers are down today. In the meantime I put 4.2.1 up again in place of the 4.2.2 download. Next week life will return to normal as we setting in to our upgraded office space.

Pete Bauer · September 29th, 2006, 09:03 PM

Ah, thanks for that. I just powered up my editing box to download 4.2.2. Will wait a couple days!

Wade Spencer · October 2nd, 2006, 09:49 AM

Quote:

Originally Posted by Ben Winter

Really? Wade, do you have the same problem I'm experiencing? Or a different incompatibility?

There shouldn't be any incompatibility...

It's corrupting my Adobe preferences file and causing Premiere to lock up and freeze on anything I try to do. To get PPro to work again, I have to uninstall the cineform software, delete the preferences file, restart the system, then open Premiere (it will be recreate the preferences file).

I've been a Premiere user since version 5, and when it came time to build an HDV system I took a long hard look at all of the possible solutions. I went with Premiere banking on getting this Cineform software...I'm not really impressed right now, but I hope their problems are fixed soon.

David Newman · October 2nd, 2006, 10:44 AM

As we don't have any other reports of this you need to speak with tech support. So at the moment we have no bug to fix. The preferences file can be refreshed by holding shift down while Premiere starts.

Wade Spencer · October 2nd, 2006, 11:28 AM

I'd love to speak with your tech support, as I really need this to work, but they don't answer the phone and won't return a call after I've left messages.

Is this the correct phone number? (760) 804-5905

Do you have the extension I could enter?

Thanks for your help David...I appreciate it!

David Newman · October 2nd, 2006, 11:32 AM

No that not the number. I don't know the new number, but the number should be on the web site. It is best if you use www.cineform.com/support and file a trouble ticket. Processing is faster, phone message are handled after the online support tickets.

Wade Spencer · October 2nd, 2006, 11:33 AM

Thanks David. I'll do it today.

September 28th, 2006, 11:44 PM	#1
Ben Winter Trustee Join Date: Jun 2005 Location: Hollywood, CA Posts: 1,675 Images: 1	AspectHD freezes/locks up Premiere when loading? I installed AspectHD after Ppro 2.0. When an AspectHD project loads, the splash screen comes up, but then immediately locks up Premiere. I have to force quit out every time. I filed a trouble ticket, but I was just curious if anyone had this problem before and had a solution? I already tried uninstalling Ppro, uninstalling AspectHD, etc. It's odd because I did a completely new installation of Windows and then an installation of Ppro and Aspect and had a problem...I also already tried the whole cntrl+shift or shift key thing when booting Ppro. __________________ BenWinter.com

September 28th, 2006, 11:58 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Re-download Aspect HD 4.2.1 just in case, and try again. Although we haven't heard of this error, we did some installer improvements a few days ago that may help. Note: we are in the middle of moving to a new office so your ticket may not be addressed until Monday. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 29th, 2006, 08:41 AM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Please download 4.2.1 again as you might be missing a key component. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 29th, 2006, 10:29 AM	#5
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	I see 4.22 Build 68 is now up on the Cineform site: http://www.cineform.com/products/Asp....htm#UpdateLog Doesn't mention the installer update but presumably would be incorporated? Worth a try in any case. BTW, moving sucks. Best wishes getting settled into your new digs. Also would like to commend and congratulate the Cineform team for publically posting each new build along with a list of the fixes and added features. That's a great help to us customers! __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

September 29th, 2006, 10:58 AM	#6
Ben Winter Trustee Join Date: Jun 2005 Location: Hollywood, CA Posts: 1,675 Images: 1	Nope. Still freezes up. The splash screen says ProspectHD ?? I should mention that I also have Ppro 1.5 installed and AspectHD works fine on it. It's 2.0 that has a problem. __________________ BenWinter.com

September 29th, 2006, 04:34 AM	#3
Anton Galimzyanov Regular Crew Join Date: Feb 2005 Location: Moscow, Russia Posts: 53	I had a similar problem too. Sometimes Premiere locked up immediately, sometimes - after a couple minutes of playing/editing. Well, I uninstalled 4.21 version and installed 4.13 - now it works perfectly. Hope a new update will solve this issue.

September 29th, 2006, 11:40 AM	#7
Wade Spencer Major Player Join Date: Sep 2005 Location: Wellsboro, Pa Posts: 285	I've about given up on it with PPRO 2.0. I've tried it a few times now, once after a full Windows re-install....I can't get it to work.

September 29th, 2006, 12:01 PM	#8
Ben Winter Trustee Join Date: Jun 2005 Location: Hollywood, CA Posts: 1,675 Images: 1	Really? Wade, do you have the same problem I'm experiencing? Or a different incompatibility? __________________ BenWinter.com

September 29th, 2006, 03:18 PM	#9
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We moving office and I bad 4.2.2 version got out. We will fix this Monday as most of our internal servers are down today. In the meantime I put 4.2.1 up again in place of the 4.2.2 download. Next week life will return to normal as we setting in to our upgraded office space. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 29th, 2006, 09:03 PM	#10
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Ah, thanks for that. I just powered up my editing box to download 4.2.2. Will wait a couple days! __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

October 2nd, 2006, 10:44 AM	#12
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	As we don't have any other reports of this you need to speak with tech support. So at the moment we have no bug to fix. The preferences file can be refreshed by holding shift down while Premiere starts. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 2nd, 2006, 11:28 AM	#13
Wade Spencer Major Player Join Date: Sep 2005 Location: Wellsboro, Pa Posts: 285	I'd love to speak with your tech support, as I really need this to work, but they don't answer the phone and won't return a call after I've left messages. Is this the correct phone number? (760) 804-5905 Do you have the extension I could enter? Thanks for your help David...I appreciate it!

October 2nd, 2006, 11:32 AM	#14
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	No that not the number. I don't know the new number, but the number should be on the web site. It is best if you use www.cineform.com/support and file a trouble ticket. Processing is faster, phone message are handled after the online support tickets. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 2nd, 2006, 11:33 AM	#15
Wade Spencer Major Player Join Date: Sep 2005 Location: Wellsboro, Pa Posts: 285	Thanks David. I'll do it today.