How long does it usually take to get activation key? at DVinfo.net

Tim Akin · October 14th, 2011, 05:37 AM

I submitted the form about 12 hours ago but still have not recieved the key.

I bought & paid for NeoScene through B&H a week ago and still have not been able to use it. The trial periord has ended. I need HELP PLEASE!

Thanks
Tim

John Chalmers · October 14th, 2011, 12:30 PM

Go to their support web site and file a trouble ticket and they usually respond fairly quickley back with an email responce. I think the link below should take you to the support site.
CineForm Support : Submit a request for assistance

Bruce Schultz · October 14th, 2011, 03:48 PM

I had a bit of a problem with a Neo3D purchase last week. The problem was that I could receive a challenge code, but not the follow up serial number to complete the process.

What I was doing wrong was to not fill out the web page that pops up after you hit "submit". I was buying the Mac version and the page was asking me for a Windows machine ID#, but (and I didn't read this) it will also take the challenge code in that box. Just don't click where it says Mac users click here if you are doing it for Mac.

If it's for Windows, then I found the Cineform sales people were able to authorize it over the phone but it took some time to reach them as the main number connects you to the GoPro people who now own Cineform and you have to ask to be connected to the Cineform sales people.

Hope any of this helps.

Bruce Schultz · October 14th, 2011, 03:49 PM

I had a bit of a problem with a Neo3D purchase last week. The problem was that I could receive a challenge code, but not the follow up serial number to complete the process.

What I was doing wrong was to not fill out the web page that pops up after you hit "submit". I was buying the Mac version and the page was asking me for a Windows machine ID#, but (and I didn't read this) it will also take the challenge code in that box. Just don't click where it says Mac users click here if you are doing it for Mac.

I can't speak to a Windows installation, but I found the Cineform sales people were able to authorize it over the phone but it took some time to reach them as the main number connects you to the GoPro people who now own Cineform and you have to ask to be connected to the Cineform sales people.

Hope any of this helps, and sorry for the double post

Tim Akin · October 14th, 2011, 09:10 PM

Thanks John and Bruce. It is for windows and I filed a trouble ticket at the same time I posted here but haven't heard back.

UPDATE: Just got email with key, maybe all is well.

UPDATE #2: key does not work!!

UPDATE #3: My bad,was putting in whole name instead of just first.

October 14th, 2011, 05:37 AM	#1
Tim Akin Major Player Join Date: Nov 2008 Location: Newbern, TN Posts: 414	How long does it usually take to get activation key? I submitted the form about 12 hours ago but still have not recieved the key. I bought & paid for NeoScene through B&H a week ago and still have not been able to use it. The trial periord has ended. I need HELP PLEASE! Thanks Tim __________________ Tim

October 14th, 2011, 03:49 PM	#4
Bruce Schultz Major Player Join Date: Apr 2008 Location: Malibu, CA Posts: 480	Re: How long does it usually take to get activation key? I had a bit of a problem with a Neo3D purchase last week. The problem was that I could receive a challenge code, but not the follow up serial number to complete the process. What I was doing wrong was to not fill out the web page that pops up after you hit "submit". I was buying the Mac version and the page was asking me for a Windows machine ID#, but (and I didn't read this) it will also take the challenge code in that box. Just don't click where it says Mac users click here if you are doing it for Mac. I can't speak to a Windows installation, but I found the Cineform sales people were able to authorize it over the phone but it took some time to reach them as the main number connects you to the GoPro people who now own Cineform and you have to ask to be connected to the Cineform sales people. Hope any of this helps, and sorry for the double post

October 14th, 2011, 09:10 PM	#5
Tim Akin Major Player Join Date: Nov 2008 Location: Newbern, TN Posts: 414	Re: How long does it usually take to get activation key? Thanks John and Bruce. It is for windows and I filed a trouble ticket at the same time I posted here but haven't heard back. UPDATE: Just got email with key, maybe all is well. UPDATE #2: key does not work!! UPDATE #3: My bad,was putting in whole name instead of just first. __________________ Tim Last edited by Tim Akin; October 14th, 2011 at 09:28 PM. Reason: update #3

October 14th, 2011, 12:30 PM	#2
John Chalmers New Boot Join Date: Oct 2010 Location: Surrey,British Columbia Posts: 5	Re: How long does it usually take to get activation key? Go to their support web site and file a trouble ticket and they usually respond fairly quickley back with an email responce. I think the link below should take you to the support site. CineForm Support : Submit a request for assistance

October 14th, 2011, 03:48 PM	#3
Bruce Schultz Major Player Join Date: Apr 2008 Location: Malibu, CA Posts: 480	Re: How long does it usually take to get activation key? I had a bit of a problem with a Neo3D purchase last week. The problem was that I could receive a challenge code, but not the follow up serial number to complete the process. What I was doing wrong was to not fill out the web page that pops up after you hit "submit". I was buying the Mac version and the page was asking me for a Windows machine ID#, but (and I didn't read this) it will also take the challenge code in that box. Just don't click where it says Mac users click here if you are doing it for Mac. If it's for Windows, then I found the Cineform sales people were able to authorize it over the phone but it took some time to reach them as the main number connects you to the GoPro people who now own Cineform and you have to ask to be connected to the Cineform sales people. Hope any of this helps.