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#1 |
Tourist
Join Date: Sep 2008
Location: Brooklyn, NY
Posts: 3
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NeoScene 5.3.2 stops capturing
I installed 5.3.2 and tried capturing an hdv recording from my Sony Z5U to my I7 Core running Window 7 64bit. I had chosen convert to cineform intermediate avi. After 5 sec. the capture stopped and the log reads:
Error; ConnectPin(cfSampleRate, cfEncoder) (0X80040207 - The owner on a per-user subscription doesn't exist ) in (RT CaptureConvert at 973. Error: BuildGraph_Downstream(videoOutputPin, audioOutPin, quality (0x80040207 The owner on a per-user subscription doesn't exist ) in (RT CaptureConvert at 350. Error: hr (0x80040207 The owner on a per-user subscription doesn't exist ) in (RT CaptureConvert at 1351. I also tried it on my Sony core duo laptop also running Window 7 64bit and get the same messages. Can anyone help me get NeoScene up and running again? Thanks, Charles |
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#2 |
Major Player
Join Date: Jan 2007
Location: Toronto, Canada
Posts: 279
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Re: NeoScene 5.3.2 stops capturing
Hi Charles.
I faced the same problem with the Neoscene and posted a rerport on it weeks ago so far nothing has been done about it. Matthew
__________________
Canon XHA1, Brevis 35mm, Manfrotto 028,501,Vegas Pro 10e |
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#3 |
Tourist
Join Date: Apr 2011
Location: Coventry England
Posts: 3
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Re: NeoScene 5.3.2 stops capturing
Have you guys tried turning off the option to convert immediately to the cineform intermediate format, and tried taking it into the PC as just the raw footage format from the camera?
I ask this as my friend had a similar problem trying to get footage off his JVC GY HD101e via firewire recently, and this seemed to solve our problem. We just had to do a separate conversion pass afterwards. |
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#4 |
Major Player
Join Date: Oct 2007
Location: London
Posts: 201
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Re: NeoScene 5.3.2 stops capturing
I thought those were neo HD and above features - capturing live I mean.
__________________
My vimeo page: http://vimeo.com/henryolonga/videos My website: www.henryolonga.net |
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#5 |
Tourist
Join Date: Apr 2011
Location: Coventry England
Posts: 3
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Re: NeoScene 5.3.2 stops capturing
Nope, you can certainly do live capture on Neoscene too, I'm pretty sure it's a standard feature in all Cineform software now.
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#6 |
Sponsor: CineForm
Join Date: Apr 2006
Location: Carlsbad, CA
Posts: 153
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Re: NeoScene 5.3.2 stops capturing
Its true that the simultaneous capture and convert to cineform files is currently not working in the latest builds. I've offered these two workarounds for NeoScene users:
you can capture just the m2t file and then convert to cineform files in a second step. OR uninstall the current build that you have installed. then download and install this build: http://www.cineform.com/downloads/Ne...261-100615.zip then download and install the latest build on top of build 261. http://www.cineform.com/downloads/Ne...316-110419.zip this has worked on all our test systems, so feel free to give it a try while we await an official fix from the engineering team. (NeoHD users can do the same with the NeoHD versions of the builds listed here): |
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#7 |
Major Player
Join Date: Dec 2007
Location: London, UK
Posts: 277
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Re: NeoScene 5.3.2 stops capturing
Hi Jake,
I'm sorry to say, but considering the last bug-free build was released almost a year ago, it doesn't really seem as anyone at cineform actually cares about fixing this bug. When I purchase NeoScene and discovered the problem, I first tried to find a solution on your website. Nothing. The another DVInfo user offered me the solution and the link to the 261 build. http://www.dvinfo.net/forum/cineform...ml#post1614216 On this thread, when asked, David says that you are going to work on a fix for this bug in the next few weeks. That was almost 3 months ago. Please, at the very least, post the work-around and the link to the 261 build on your website's FAQ page so people have a quick solution and won't have to fish around in this forum for an answer. Thanks, Jon |
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#8 |
Sponsor: CineForm
Join Date: Apr 2006
Location: Carlsbad, CA
Posts: 153
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Re: NeoScene 5.3.2 stops capturing
I've posted the workaround in the Windows Workflow\Troubleshooting section of the new support site:
http://support.cineform.com/entries/...t-working/edit |
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#9 |
Major Player
Join Date: Dec 2007
Location: London, UK
Posts: 277
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Re: NeoScene 5.3.2 stops capturing
Thanks for the quick response :) much appreciated
I do hope this bug will be addressed soon. |
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#10 |
Tourist
Join Date: Apr 2011
Location: Coventry England
Posts: 3
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Re: NeoScene 5.3.2 stops capturing
Interestingly Jake, we tried converting some footage again using the second solution in your post.
We used some original 24p footage from my friends JVC GY HD101e, and although the conversion seem to go fine (no errors in the conversion window), when we played back the converted footage, the frame rate was locked at 59.97 (in other words way too fast) while the audio was at the correct speed. It's not a hugely big deal right now, as we can always go back to the two step process we used originally (and that you detailed), and maybe I'm just missing something obvious in the preferences, but it'd be nice to see this fixed a some point in a future build. Cheers again anyway. |
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#11 | |
Regular Crew
Join Date: Dec 2006
Location: Rock Hill, S.C.
Posts: 57
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Re: NeoScene 5.3.2 stops capturing
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