Premiere CS5 Crash - "Cineform related" say Adobe experts

[Shmuley Shelton]

Hi all,

I am having a problem when working in Premiere CS5 which causes it to crash. Looking in my event viewer, I see the issue is the file MSVCR90.dll. I have included the text from this below, as well as the link. Any help would be greatly appreciated. The entire project uses files Cineform AVI's and people at Adobe say it's a Cineform issue.


SS


Project Info:
General
Editing mode: HDV 1080p
Timebase: 23.976fps

Video Settings
Frame size: 1440h 1080v (1.3333)
Frame rate: 23.976 frames/second
Pixel Aspect Ratio: HD Anamorphic 1080 (1.333)
Fields: No Fields (Progressive Scan)

Audio Settings
Sample rate: 48000 samples/second

Default Sequence
Total video tracks: 8
Master track type: Stereo
Mono tracks: 0
Stereo tracks: 4
5.1 tracks: 0
Submix mono tracks: 0
Submix stereo tracks: 0
Submix 5.1 tracks: 0




Log Name: Application

Source: Application Error

Date: 05/12/2010 1:58:38 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Owner-PC

Description:

Faulting application name: Adobe Premiere Pro.exe, version: 5.0.2.0, time stamp: 0x4c731297

Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0

Exception code: 0xc0000417

Fault offset: 0x0000000000054fc0

Faulting process id: 0xf18

Faulting application start time: 0x01cb94479d2ad0e5

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba83fe554\MSV CR90.dll

Report Id: 15ce75e0-003d-11e0-b0a2-485b3914204f

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2010-12-05T06:58:38.000000000Z" />

<EventRecordID>6595</EventRecordID>

<Channel>Application</Channel>

<Computer>Owner-PC</Computer>

<Security />

</System>

<EventData>

<Data>Adobe Premiere Pro.exe</Data>

<Data>5.0.2.0</Data>

<Data>4c731297</Data>

<Data>MSVCR90.dll</Data>

<Data>9.0.30729.4926</Data>

<Data>4a1750b0</Data>

<Data>c0000417</Data>

<Data>0000000000054fc0</Data>

<Data>f18</Data>

<Data>01cb94479d2ad0e5</Data>

<Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>

<Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba83f e5 54\MSVCR90.dll</Data>

<Data>15ce75e0-003d-11e0-b0a2-485b3914204f</Data>

</EventData>

</Event>

[Steve Pesenti]

Have you logged a support ticket with Cineform? The team there is now actively looking into the CS5 crash ntdll.dll module issue I reported a few days back.

[Pete Bauer]

You already have an extensive thread going on this issue in which it isn't yet clear that you've tested whether the error occurs while Cineform is completely uninstalled (not just re-installed). If the problem disappears when Cineform is not installed, please file a Trouble Ticket with Cineform, if you haven't already, even though Adobe reps already indicated they are in communication with Cineform about your system's problem. If the problem occurs despite Cineform being removed, let Adobe know in the existing thread on that forum:

http://www.dvinfo.net/forum/adobe-cr...5-crash-2.html

BTW, I notice that the fault data shows PPro 5.02 rather than 5.03. Since you said in the other thread you did the 5.03 patch it might be good to offer more current fault messages to Adobe (and Cineform, if needed).

Best wishes.