NeoHD: not generating usual files at DVinfo.net

Serena Steuart · October 31st, 2010, 07:12 PM

A problem has cropped up after installing NeoHD v5.21: usually 5 files are generated at each conversion (.avi; .avi.skf; .avi.sfl; + two more sfk and sfl). Now I'm getting only the avi files and just hiss where the audio should be (amplifer noise at max gain, is my guess). Re-installing v5.20 doesn't fix the problem. Same behaviour on different machines (Vista on laptop, W7 on editing machine). Solution?

David Newman · November 1st, 2010, 11:16 AM

We don't generate those file, those are produced by Vegas. Only .AVI is the expected output.

Stephen Armour · November 1st, 2010, 02:51 PM

Same thing here, with no audio in converts from our EX1R cam with HDLink and NEO 4K.

True with either 5.2.0 or 5.2.2

Never had these probs before and nothing has changed...only CF.

Serena Steuart · November 2nd, 2010, 05:40 AM

David, those 5 files normally appear in folders output by HDLink. This is run upstream of Vegas. One doesn't run HDLink from Vegas, so I'm surprised by your statement. You may tell me that the other files arise from the XDCAMEX1 data format and are not specifically generated by HDLink, but they are certainly nothing to do with Vegas or any other NLE. Not all problems caused by Neo are the fault of Sony, and very definitely not this audio fault. One can play cineform avi files with Neo-Player, and there is no audio other than an almighty hiss.

David Newman · November 2nd, 2010, 09:48 AM

Serena, sorry you are mistaken. Those file are the peak files (or similar) Vegas generates with the AVI is imported in that tool. I was simply answering the question placed by the thread title "NeoHD: not generating usual files", and it is, AVI is the only expected output. The hiss in audio has just been reported in another thread, in that case it was reference to EX1 file conversion, and we are looking into that. I promise we will fix the hiss, but not make extra files. :) Also always file a trouble ticket, not just report here. The ticket system reminds you to provide pertinent information, how us understand the issue.

Serena Steuart · November 2nd, 2010, 04:24 PM

Indeed I do have a ticket re audio in your system. And you're right that the question of the extra files isn't central to that problem. At the same time, what you say about Vegas generating files in HDLink stand-alone operations is astonishing, and indicates a degree of integration that I did not expect.

David Newman · November 2nd, 2010, 04:29 PM

The hiss has been fixed for XDCAM EX sources, and will be available in the next build.

Serena Steuart · November 2nd, 2010, 11:57 PM

Excellent.

Of course Vegas doesn't generate those extra files! I guess you're not really familiar with the files generated by HDLink converting EX BPAV data files. Obviously Vegas does generate sfk and sfl files when rendering within Vegas, but that's not what I'm referring to. HDLink, when run stand-alone, used to generate 5 files as mentioned at the start of this thread. I'm happy to accept your statement that all relevant information is in the avi file and therefore to presume that the remaining 4 files are associated with the HDCAM EX data files. But they are not written by Vegas.

October 31st, 2010, 07:12 PM	#1
Serena Steuart Major Player Join Date: Jun 2006 Location: Studio Alnitak, Melbourne, Victoria, Australia Posts: 640 Images: 3	NeoHD: not generating usual files A problem has cropped up after installing NeoHD v5.21: usually 5 files are generated at each conversion (.avi; .avi.skf; .avi.sfl; + two more sfk and sfl). Now I'm getting only the avi files and just hiss where the audio should be (amplifer noise at max gain, is my guess). Re-installing v5.20 doesn't fix the problem. Same behaviour on different machines (Vista on laptop, W7 on editing machine). Solution?

November 1st, 2010, 11:16 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We don't generate those file, those are produced by Vegas. Only .AVI is the expected output. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 1st, 2010, 02:51 PM	#3
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	Same thing here, with no audio in converts from our EX1R cam with HDLink and NEO 4K. True with either 5.2.0 or 5.2.2 Never had these probs before and nothing has changed...only CF. __________________ http://lightinaction.org "All in the view of the LION"

November 2nd, 2010, 09:48 AM	#5
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Serena, sorry you are mistaken. Those file are the peak files (or similar) Vegas generates with the AVI is imported in that tool. I was simply answering the question placed by the thread title "NeoHD: not generating usual files", and it is, AVI is the only expected output. The hiss in audio has just been reported in another thread, in that case it was reference to EX1 file conversion, and we are looking into that. I promise we will fix the hiss, but not make extra files. :) Also always file a trouble ticket, not just report here. The ticket system reminds you to provide pertinent information, how us understand the issue. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 2nd, 2010, 04:29 PM	#7
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	The hiss has been fixed for XDCAM EX sources, and will be available in the next build. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 2nd, 2010, 05:40 AM	#4
Serena Steuart Major Player Join Date: Jun 2006 Location: Studio Alnitak, Melbourne, Victoria, Australia Posts: 640 Images: 3	David, those 5 files normally appear in folders output by HDLink. This is run upstream of Vegas. One doesn't run HDLink from Vegas, so I'm surprised by your statement. You may tell me that the other files arise from the XDCAMEX1 data format and are not specifically generated by HDLink, but they are certainly nothing to do with Vegas or any other NLE. Not all problems caused by Neo are the fault of Sony, and very definitely not this audio fault. One can play cineform avi files with Neo-Player, and there is no audio other than an almighty hiss.

November 2nd, 2010, 04:24 PM	#6
Serena Steuart Major Player Join Date: Jun 2006 Location: Studio Alnitak, Melbourne, Victoria, Australia Posts: 640 Images: 3	Indeed I do have a ticket re audio in your system. And you're right that the question of the extra files isn't central to that problem. At the same time, what you say about Vegas generating files in HDLink stand-alone operations is astonishing, and indicates a degree of integration that I did not expect.

November 2nd, 2010, 11:57 PM	#8
Serena Steuart Major Player Join Date: Jun 2006 Location: Studio Alnitak, Melbourne, Victoria, Australia Posts: 640 Images: 3	Excellent. Of course Vegas doesn't generate those extra files! I guess you're not really familiar with the files generated by HDLink converting EX BPAV data files. Obviously Vegas does generate sfk and sfl files when rendering within Vegas, but that's not what I'm referring to. HDLink, when run stand-alone, used to generate 5 files as mentioned at the start of this thread. I'm happy to accept your statement that all relevant information is in the avi file and therefore to presume that the remaining 4 files are associated with the HDCAM EX data files. But they are not written by Vegas. Last edited by Serena Steuart; November 3rd, 2010 at 11:14 PM.