Whats up with Cineform?? at DVinfo.net

Bruce Phung · October 21st, 2010, 10:06 AM

A brief information here. I was using Vegas Pro 9 along with Neoscene version 5.07, everything was great, no problem what so ever. After reading all the great thing about the latest version 5.2. I finally jump on update it. After update to 5.2 and my converted video got NO AUDIO. I of course submitted ticket to Cineform Support, day later I got an email suggesting that I uninstall AC3 filter (163b.exe version) and install AC3 filter 160b.exe and try converting again. With that of course did not solve no audio problem. Two days later I have not hear from support again? whats up with that?? ignoring the issue or still working on my behave. If your still trying to fix the problem I appreciate if you would keep me imformed. Thats my rant for the day.

David Newman · October 21st, 2010, 10:09 AM

Likely just backlogged. We are not getting other reports of this so support may need to do a remote login to your system. We didn't change the audio support, so it should have just worked.

Jake Segraves · October 21st, 2010, 11:15 AM

that's correct. we were a little backed up yesterday. i have replied to your ticket so we can keep troubleshooting this issue there.

October 21st, 2010, 10:06 AM	#1
Bruce Phung Major Player Join Date: Dec 2009 Location: Rochester,NY USA Posts: 285	Whats up with Cineform?? A brief information here. I was using Vegas Pro 9 along with Neoscene version 5.07, everything was great, no problem what so ever. After reading all the great thing about the latest version 5.2. I finally jump on update it. After update to 5.2 and my converted video got NO AUDIO. I of course submitted ticket to Cineform Support, day later I got an email suggesting that I uninstall AC3 filter (163b.exe version) and install AC3 filter 160b.exe and try converting again. With that of course did not solve no audio problem. Two days later I have not hear from support again? whats up with that?? ignoring the issue or still working on my behave. If your still trying to fix the problem I appreciate if you would keep me imformed. Thats my rant for the day.

October 21st, 2010, 10:09 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Likely just backlogged. We are not getting other reports of this so support may need to do a remote login to your system. We didn't change the audio support, so it should have just worked. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 21st, 2010, 11:15 AM	#3
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	that's correct. we were a little backed up yesterday. i have replied to your ticket so we can keep troubleshooting this issue there.