Neoscene stopped working at DVinfo.net

Dennis Helmar · August 17th, 2010, 04:02 PM

Neoscene stopped working for no apparent reason. Windows 7 64bit. Error load interface from dll and error load and add filter h264. Anyone else had anything like this with version 5.1.0. Tech support has passed this on to the engineers but I have not heard back.

Jake Segraves · August 17th, 2010, 05:54 PM

Installing version 5.1 over an existing Neo Scene installation will leave some older components installed. These may be causing a conflict. I suggest doing a clean install. I replied to your email with instructions on how to best do this.

Dennis Helmar · August 17th, 2010, 06:48 PM

Thanks Jake! The problem seemed to be some left over files from a NeoHD trial.Your worksheet did the trick and all is working just fine now. These neoscene files are so much better than the work around files I was using today.

August 17th, 2010, 04:02 PM	#1
Dennis Helmar New Boot Join Date: Jul 2009 Location: Beverly, MA Posts: 23	Neoscene stopped working Neoscene stopped working for no apparent reason. Windows 7 64bit. Error load interface from dll and error load and add filter h264. Anyone else had anything like this with version 5.1.0. Tech support has passed this on to the engineers but I have not heard back.

August 17th, 2010, 05:54 PM	#2
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	Installing version 5.1 over an existing Neo Scene installation will leave some older components installed. These may be causing a conflict. I suggest doing a clean install. I replied to your email with instructions on how to best do this.

August 17th, 2010, 06:48 PM	#3
Dennis Helmar New Boot Join Date: Jul 2009 Location: Beverly, MA Posts: 23	Thanks Jake! The problem seemed to be some left over files from a NeoHD trial.Your worksheet did the trick and all is working just fine now. These neoscene files are so much better than the work around files I was using today.