Activation woes and slow support at DVinfo.net

Ciaran Riddell · June 19th, 2010, 01:09 AM

I can't be the only CineForm customer who hates their ridiculous activation system. After simply updating Neo HD, I can no longer do anything and am presented with such helpful errors as:

-14: Application sent invlid (misspelt) parameters to QL

and

Incompatible Ticket. This ticket was created with a different version of QuickLicense. Click OK to quit.

Still waiting for a support reply more than 24 hours later.

I originally bought Neo HD for PC and later switched to Mac. Activation was such a nightmare I resorted to the reloading the trial version using an Acronis image every 2 weeks. Don't even have that option now i'm stuck with an Apple.

Jake Segraves · June 21st, 2010, 10:28 AM

Our offices are typically shut on Sunday. However, I replied to your ticket this morning. If you have any questions about the solution I provided, please reply to the ticket. Thanks.

Jason Rosenfeld · June 21st, 2010, 08:34 PM

I think they might be swamped with the new releases. Jake has responded to me (thank you) but unfortunately, I still cannot get my NeoHD activated either, and I definitely feel your pain. I lost a very crucial weekend and now I'm back to editing with uncompressed quicktime files just so I can make some progress while I wait to fix this.

Jason Rosenfeld · June 21st, 2010, 08:52 PM

@Ciaran:

I had a different error code, but I completely removed Neo and then went under library/application support (root in my case) and removed the folders cineform and cineformx. Then i rebooted, reinstalled, and it all worked fine. Now I'll see if this new build fixes the split window issue in FCP.

June 19th, 2010, 01:09 AM	#1
Ciaran Riddell New Boot Join Date: Jan 2010 Location: Waitakere, Auckland, New Zealand Posts: 6	Activation woes and slow support I can't be the only CineForm customer who hates their ridiculous activation system. After simply updating Neo HD, I can no longer do anything and am presented with such helpful errors as: -14: Application sent invlid (misspelt) parameters to QL and Incompatible Ticket. This ticket was created with a different version of QuickLicense. Click OK to quit. Still waiting for a support reply more than 24 hours later. I originally bought Neo HD for PC and later switched to Mac. Activation was such a nightmare I resorted to the reloading the trial version using an Acronis image every 2 weeks. Don't even have that option now i'm stuck with an Apple.

June 21st, 2010, 10:28 AM	#2
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	Our offices are typically shut on Sunday. However, I replied to your ticket this morning. If you have any questions about the solution I provided, please reply to the ticket. Thanks.

June 21st, 2010, 08:34 PM	#3
Jason Rosenfeld New Boot Join Date: Jul 2005 Posts: 19	I think they might be swamped with the new releases. Jake has responded to me (thank you) but unfortunately, I still cannot get my NeoHD activated either, and I definitely feel your pain. I lost a very crucial weekend and now I'm back to editing with uncompressed quicktime files just so I can make some progress while I wait to fix this.

June 21st, 2010, 08:52 PM	#4
Jason Rosenfeld New Boot Join Date: Jul 2005 Posts: 19	@Ciaran: I had a different error code, but I completely removed Neo and then went under library/application support (root in my case) and removed the folders cineform and cineformx. Then i rebooted, reinstalled, and it all worked fine. Now I'll see if this new build fixes the split window issue in FCP.