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#16 |
New Boot
Join Date: Jul 2005
Posts: 19
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I'll submit a ticket. This problem didn't occur with Neo Scene. Only since I updated yesterday.
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#17 |
New Boot
Join Date: Jul 2005
Posts: 19
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I submitted a ticket, but I also tried to reinstall. However, now it says my application has expired. My serial and challenge code, and activation code no longer work.
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#18 |
Regular Crew
Join Date: Nov 2008
Location: Solana Beach, CA
Posts: 142
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The Mac build 132/134 had the same decoder issue as the PC side. The latest versions should have been posted on Thursday and is build 135.
Also, there are some issues on both FCP and AVID when you try to import .AVI files instead of .MOV. On the Mac, both FCP and MC access the files as QuickTime movies. QuickTime allows an application to open an AVI file by wrapping it in a virtual QuickTime wrapped. There are limitations in this path which sometimes cause confusion on the pixel aspect ratio and color space. Also, when reading from an AVI file the RT Enabler will not work. |
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#19 |
New Boot
Join Date: Jul 2005
Posts: 19
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Is support around on the weekend? I'm getting watermarks on my files again because my application license is now showing as "-1: Application has expired"
I didn't realize that reinstalling on the same machine would cause this because I thought that the challenge code was based on this specific hardware. |
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#20 |
New Boot
Join Date: Jul 2005
Posts: 19
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New build (135) fixed this issue for the Mac.
Now, if you will excuse me, I'm about to begin an editing binge. :) |
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#21 |
New Boot
Join Date: Jul 2005
Posts: 19
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Actually, still having a problem. But it seems to be splitting files only when those files have been exported from Innobits' Video Purifier. I'm exporting as cineform, so I'll take a look around the intertubes and see if anybody has experienced this.
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