Frozen frames in playback at DVinfo.net

Michael Gyori · May 27th, 2010, 01:33 AM

I'm trying to reprocess some older Cineform files that I made last year. These files playback fine in WMP, but in VirtualDub and Vegas 9.0e, they have frozen sections, where between some transitions, the video is frozen to the first frame.

With this bug, I'm unable to render the clips to a new (smaller) format.

Does anyone know what this problem is and how can I correct it? This seems to be a decoder bug.

David Newman · May 28th, 2010, 11:55 AM

Contact support as I never heard of this.

Ray Parkes · June 1st, 2010, 04:45 PM

I have exactly the same problem playback freezes on the first frame of the transition. Take the transitions out and the footage plays fine. I am still dual booting and the same footage works with no difficulty in v 3 and 4 but happens in v 5.0.1.257

Bergen Brown · June 1st, 2010, 10:50 PM

I am having the same issue with Neo4k version 5. I had to switch back to Prospect4k version 4, no problem there.

Paul Curtis · June 7th, 2010, 01:34 PM

I am seeing freezing after attempting to render a clip with an effect on it. In fact it seems anything rendered within PPro is causing play back problems.

I have a ticket at support but thought i'd add it here too, perhaps there are more with something similar?

cheers
paul

Bergen Brown · June 9th, 2010, 06:37 PM

Has anyone had any luck resolving frozen frames in PPro playback? I don't see the issue with Prospect 4K, but I deactivated Prospect when I switched to Neo 4K and now with my new Neo 4k serial number, I can't reactivate Prospect. I have 4 days left. I have tried the latest Neo 4K build or at least I think it is the latest: Neo4Kv503b259-100604. Same problem. Is it possible that having CS4 and CS5 on the same machine is an issue?

To clarify because this has come up. When I load Neo 4k, I first uninstall Prospect. Likewise, when I load Prospect 4k, I first uninstall Neo 4k. Is it possible some component or registry setting is not uninstalling properly? The frozen frame occurs during a cross dissolve. Is it possible that since the cross dissolve is a cineform cross dissolve that the prospect version is incompatible with the neo version? Any ideas appreciated. I am running out of time and have a near deadline.

Using Win 7 64 bit, i7 920

Ray Parkes · June 9th, 2010, 07:18 PM

Unless you have deleted the folder, you should be able to reinstall Prospect and it will be authorized. This is what I did and it worked fine. I use CS3 and 4 together with no difficulty. I am in production too and although I have a ticket in haven't had time to try the new release yet which is what was suggested.

Bergen Brown · June 9th, 2010, 08:46 PM

Thanks Ray. Unfortunately, part of my story is that I had to reinstall my OS. I deactivated before reinstalling the OS; so, the folders are gone. Good information going forward, thanks again.

Ray Parkes · June 9th, 2010, 10:45 PM

It's no help now but I would suggest you need to sort out a backup for your system disk. Doing this has saved me countless times when installing new software releases. Have you tried installing Prospect? Software vendors don't always tell it how it really is, sometimes they just tell you how they would like it.

Paul Curtis · June 9th, 2010, 11:31 PM

I've still not managed to find out what the problem is but i managed to duplicate it on a completely different machine. Try this

create a new sequence under a normal preset, add some video (non cineform), add and effect that requires rendering. render and playback is as you expect.

now create a cineform sequence, add the same video and effect. When i render this i get frozen playback/stuttering.

this is Neo 5.0.3

The second sequence is rendering to cineform as an intermediate, the first is rendering to mpeg i frame.

I'm assuming that my problems are local to my machine, but as i mentioned i tried this on a friends machine with a Neo trial and the same thing happened.

It's a very simple test, i wonder if some people can clarify that it works for them okay (i assume it does!)

I don't have CS4 and in both cases both (different spec) machines were running an older cineform under XP with no problems. Both were fresh installs of win 7 and master collection CS5.

cheers
paul

Paul Curtis · June 9th, 2010, 11:39 PM

Actually further to my last post i think i just got that working.

Don't use a cineform preset but create your own using the General Tab and select the CineForm RT engine. This is the first time i've seen rendered cineform playback play properly.

I have no idea what the setting differences are though between my set up and the preset?

Perhaps give this a go?

paul

EDIT: I take that back, i tried a longer clip with magic bullet on top and it froze as usual. Also the UI freezes a lot when running under a cineform sequence.

May 27th, 2010, 01:33 AM	#1
Michael Gyori New Boot Join Date: Mar 2009 Location: Vancouver Posts: 19	Frozen frames in playback I'm trying to reprocess some older Cineform files that I made last year. These files playback fine in WMP, but in VirtualDub and Vegas 9.0e, they have frozen sections, where between some transitions, the video is frozen to the first frame. With this bug, I'm unable to render the clips to a new (smaller) format. Does anyone know what this problem is and how can I correct it? This seems to be a decoder bug.

May 28th, 2010, 11:55 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Contact support as I never heard of this. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 1st, 2010, 10:50 PM	#4
Bergen Brown New Boot Join Date: Oct 2009 Location: Charlottesville, VA Posts: 9	Playback freezes I am having the same issue with Neo4k version 5. I had to switch back to Prospect4k version 4, no problem there.

June 1st, 2010, 04:45 PM	#3
Ray Parkes Regular Crew Join Date: Dec 2008 Location: Golden Bay New Zealand Posts: 46	I have exactly the same problem playback freezes on the first frame of the transition. Take the transitions out and the footage plays fine. I am still dual booting and the same footage works with no difficulty in v 3 and 4 but happens in v 5.0.1.257

June 7th, 2010, 01:34 PM	#5
Paul Curtis Major Player Join Date: Mar 2005 Location: canterbury Posts: 411	I am seeing freezing after attempting to render a clip with an effect on it. In fact it seems anything rendered within PPro is causing play back problems. I have a ticket at support but thought i'd add it here too, perhaps there are more with something similar? cheers paul

June 9th, 2010, 06:37 PM	#6
Bergen Brown New Boot Join Date: Oct 2009 Location: Charlottesville, VA Posts: 9	Has anyone had any luck resolving frozen frames in PPro playback? I don't see the issue with Prospect 4K, but I deactivated Prospect when I switched to Neo 4K and now with my new Neo 4k serial number, I can't reactivate Prospect. I have 4 days left. I have tried the latest Neo 4K build or at least I think it is the latest: Neo4Kv503b259-100604. Same problem. Is it possible that having CS4 and CS5 on the same machine is an issue? To clarify because this has come up. When I load Neo 4k, I first uninstall Prospect. Likewise, when I load Prospect 4k, I first uninstall Neo 4k. Is it possible some component or registry setting is not uninstalling properly? The frozen frame occurs during a cross dissolve. Is it possible that since the cross dissolve is a cineform cross dissolve that the prospect version is incompatible with the neo version? Any ideas appreciated. I am running out of time and have a near deadline. Using Win 7 64 bit, i7 920

June 9th, 2010, 07:18 PM	#7
Ray Parkes Regular Crew Join Date: Dec 2008 Location: Golden Bay New Zealand Posts: 46	Unless you have deleted the folder, you should be able to reinstall Prospect and it will be authorized. This is what I did and it worked fine. I use CS3 and 4 together with no difficulty. I am in production too and although I have a ticket in haven't had time to try the new release yet which is what was suggested.

June 9th, 2010, 08:46 PM	#8
Bergen Brown New Boot Join Date: Oct 2009 Location: Charlottesville, VA Posts: 9	Thanks Ray. Unfortunately, part of my story is that I had to reinstall my OS. I deactivated before reinstalling the OS; so, the folders are gone. Good information going forward, thanks again.

June 9th, 2010, 10:45 PM	#9
Ray Parkes Regular Crew Join Date: Dec 2008 Location: Golden Bay New Zealand Posts: 46	It's no help now but I would suggest you need to sort out a backup for your system disk. Doing this has saved me countless times when installing new software releases. Have you tried installing Prospect? Software vendors don't always tell it how it really is, sometimes they just tell you how they would like it.

June 9th, 2010, 11:31 PM	#10
Paul Curtis Major Player Join Date: Mar 2005 Location: canterbury Posts: 411	I've still not managed to find out what the problem is but i managed to duplicate it on a completely different machine. Try this create a new sequence under a normal preset, add some video (non cineform), add and effect that requires rendering. render and playback is as you expect. now create a cineform sequence, add the same video and effect. When i render this i get frozen playback/stuttering. this is Neo 5.0.3 The second sequence is rendering to cineform as an intermediate, the first is rendering to mpeg i frame. I'm assuming that my problems are local to my machine, but as i mentioned i tried this on a friends machine with a Neo trial and the same thing happened. It's a very simple test, i wonder if some people can clarify that it works for them okay (i assume it does!) I don't have CS4 and in both cases both (different spec) machines were running an older cineform under XP with no problems. Both were fresh installs of win 7 and master collection CS5. cheers paul

June 9th, 2010, 11:39 PM	#11
Paul Curtis Major Player Join Date: Mar 2005 Location: canterbury Posts: 411	Actually further to my last post i think i just got that working. Don't use a cineform preset but create your own using the General Tab and select the CineForm RT engine. This is the first time i've seen rendered cineform playback play properly. I have no idea what the setting differences are though between my set up and the preset? Perhaps give this a go? paul EDIT: I take that back, i tried a longer clip with magic bullet on top and it froze as usual. Also the UI freezes a lot when running under a cineform sequence.