Neo... "Checking License" issue with FirstLight at DVinfo.net

Chad Jones · May 23rd, 2010, 04:00 PM

I've read a previous post describing the Neo... "Checking License" issue and how to fix it by replacing the app withing the Cineform\Tools folder.

I'm currently evaluating NeoHD...looking to upgrade from NeoScene. I've been using FirstLight successfully for about 24 hours. I was trying to set up a drop box linked to my DBs and LUTs. I ran the "Move LUT and DB" VBscript linked in the Vimeo tutorial. After I ran the script, I am now experiencing the "Checking License" issue. FirstLight will not run. Did I possibly cause this by running the script?

If not how can I resolve this issue?

Thanks in advance for your help!

Chad Jones

David Newman · May 23rd, 2010, 07:10 PM

I don't believe it is related. You have confirm you LUTPath by using RegEdit, but even if it was wrong it wouldn't cause a license issue. Try the FirstLight linked in the other post.

Chad Jones · May 24th, 2010, 08:15 AM

OK...thanks for the response. So I have two additional questions. FirstLight was working fine, finding the license. And then it stopped, I thought I caused this with the VBscript, but since that's not the case...could I have possibly done something else?

As far as using RegEdit to configure the LUTpaths, I'm not exactly sure how to do that. I've used RegEdit to delete files causing issues with a previous NeoScene installation. Would it be helpful to clear out the registry entries for FirstLight and then reinstall it?

I've also tried the copy of FirstLight linked to the other post. This one does not work either.

Thanks again,
Chad Jones

Greg Kubitschek · May 24th, 2010, 08:38 AM

When I filed a help ticket on this, Jake told me to shut off the UAC, User Account Control. By pulling the slider all the way to the "off" position" First light stoped the licence checking and crashing every time I tried to open it, and it works fine now.

(try turning off user account control in windows control panel as well.

jake)

Greg Kubitschek

Chad Jones · May 25th, 2010, 11:14 AM

So this is a little weird. I downloaded the newest version of FirstLight David posted yesterday. Still I was getting the Checking License issue. I decided to take a look at RegEdit. I found the LUTpath entry and edited the LUTpath back to C:/users/public/cineform/LUTs. After I did this, I tested out FirstLight again, it found the license, started up and worked perfectly. I don't know if the two issues are related, but this solution worked for me.

Thanks,
Chad Jones

David Newman · May 25th, 2010, 12:31 PM

We don't think it is related to the splash screen issue, although it is important that LUTpath points to a location that has read and write privileges. The default location does (where you restored it,) but if you move it you may need to test the permissions. Windows 7 pretty much own the disk, you don't, not many locations are R/W enabled by default.

David Newman · May 25th, 2010, 05:46 PM

We found the issue, and we should have 5.0.2 out tomorrow that addresses this. Contact support if you can't get around the issue and need a patch ASAP.

Chad Jones · May 26th, 2010, 10:54 AM

Thanks for the follow up.

May 23rd, 2010, 04:00 PM	#1
Chad Jones Regular Crew Join Date: Nov 2008 Location: Keller, Texas Posts: 36	Neo... "Checking License" issue with FirstLight I've read a previous post describing the Neo... "Checking License" issue and how to fix it by replacing the app withing the Cineform\Tools folder. I'm currently evaluating NeoHD...looking to upgrade from NeoScene. I've been using FirstLight successfully for about 24 hours. I was trying to set up a drop box linked to my DBs and LUTs. I ran the "Move LUT and DB" VBscript linked in the Vimeo tutorial. After I ran the script, I am now experiencing the "Checking License" issue. FirstLight will not run. Did I possibly cause this by running the script? If not how can I resolve this issue? Thanks in advance for your help! Chad Jones

May 23rd, 2010, 07:10 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I don't believe it is related. You have confirm you LUTPath by using RegEdit, but even if it was wrong it wouldn't cause a license issue. Try the FirstLight linked in the other post. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 25th, 2010, 12:31 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We don't think it is related to the splash screen issue, although it is important that LUTpath points to a location that has read and write privileges. The default location does (where you restored it,) but if you move it you may need to test the permissions. Windows 7 pretty much own the disk, you don't, not many locations are R/W enabled by default. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 25th, 2010, 05:46 PM	#7
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We found the issue, and we should have 5.0.2 out tomorrow that addresses this. Contact support if you can't get around the issue and need a patch ASAP. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 24th, 2010, 08:15 AM	#3
Chad Jones Regular Crew Join Date: Nov 2008 Location: Keller, Texas Posts: 36	OK...thanks for the response. So I have two additional questions. FirstLight was working fine, finding the license. And then it stopped, I thought I caused this with the VBscript, but since that's not the case...could I have possibly done something else? As far as using RegEdit to configure the LUTpaths, I'm not exactly sure how to do that. I've used RegEdit to delete files causing issues with a previous NeoScene installation. Would it be helpful to clear out the registry entries for FirstLight and then reinstall it? I've also tried the copy of FirstLight linked to the other post. This one does not work either. Thanks again, Chad Jones

May 24th, 2010, 08:38 AM	#4
Greg Kubitschek Regular Crew Join Date: Dec 2008 Location: Lincoln, Nebraska Posts: 34	When I filed a help ticket on this, Jake told me to shut off the UAC, User Account Control. By pulling the slider all the way to the "off" position" First light stoped the licence checking and crashing every time I tried to open it, and it works fine now. (try turning off user account control in windows control panel as well. jake) Greg Kubitschek

May 25th, 2010, 11:14 AM	#5
Chad Jones Regular Crew Join Date: Nov 2008 Location: Keller, Texas Posts: 36	So this is a little weird. I downloaded the newest version of FirstLight David posted yesterday. Still I was getting the Checking License issue. I decided to take a look at RegEdit. I found the LUTpath entry and edited the LUTpath back to C:/users/public/cineform/LUTs. After I did this, I tested out FirstLight again, it found the license, started up and worked perfectly. I don't know if the two issues are related, but this solution worked for me. Thanks, Chad Jones

May 26th, 2010, 10:54 AM	#8
Chad Jones Regular Crew Join Date: Nov 2008 Location: Keller, Texas Posts: 36	Thanks for the follow up.