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May 19th, 2010, 08:46 PM
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#1 |
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Trustee
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
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Invalid Activation, Trial Running Out-Help, help
Upgrading from PHD 4.x to Neo4K v. 5.
Uninstall PHD (but not deactivated), N4K Install went fine, N4K working fine with CS5, received serial #, received activation key, but get error message "activation key invalid". Uninstall, redownload N4K build 256a, install, same problem. Filed Trouble Ticket #611-8307672 & has been in a few days now, but no helpful activity. I don't know if I need a new SN, new Activation Key, or what. I know support is jammed up, and I normally wouldn't sweat this, but my trial period is running out in a couple of days leaving me dead in the water. Would appreciate any help. Thanks
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Bob |
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May 20th, 2010, 03:15 PM
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#2 |
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Inner Circle
Join Date: Feb 2004
Location: switzerland
Posts: 2,133
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just get same error now with same install.
deinstalled neo5, reinstalled phd4, deactivated phd4, installed neo5, same problem. reinstalled and reactivated phd4 until problem is solved |
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May 21st, 2010, 10:50 AM
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#3 | |
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Trustee
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
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Quote:
I no longer have CS4 on this computer; also am in the middle of a couple of CS5 projects. It's pretty weird- I've never had this sort of activation problem with any CF product before.
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Bob |
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May 21st, 2010, 11:55 AM
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#4 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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No PHD4 has no 64-bit components, other the VFW codec (which will work -- but only in the desktop modes.)
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David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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May 21st, 2010, 04:41 PM
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#5 | |
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Major Player
Join Date: Feb 2008
Location: Voorheesville, NY
Posts: 433
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Quote:
That may not be your problem, but it's worth a shot. |
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May 21st, 2010, 07:07 PM
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#6 |
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Inner Circle
Join Date: Feb 2004
Location: switzerland
Posts: 2,133
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found solution. Stupid me has installed Neo HD instead Neo 4k (web site and mail are not very clear about that )
still under CS3. |
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May 23rd, 2010, 04:51 PM
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#7 |
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Trustee
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
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I clearly have Neo4K v. 5 installed, also using Explorer browser, but the activation key simply will not unlock the software.
I've had no solutions from support, so they must be stumped as well. Could I be the only one with this problem??? There has to be a way to fix this.
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Bob |
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May 23rd, 2010, 08:00 PM
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#8 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Support will be back up to steam tomorrow, so it will be sorted out soon.
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David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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May 31st, 2010, 01:07 AM
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#9 |
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Trustee
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
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Surprising solution, but worked like a charm.
Many thanks
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Bob |
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June 1st, 2010, 10:54 AM
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#10 |
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Regular Crew
Join Date: Jul 2007
Location: Dayton, Ohio
Posts: 80
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Bob,
Please share what happened. Thanks. John |
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June 1st, 2010, 05:51 PM
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#11 |
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Trustee
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
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Support had me type in my registered owner name a little differently, same serial #, same activation key, and activation was finally successful.
My guess is that it was some sort of security work-around. I still don't know what the original activation problem was, but it's history now :)
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Bob |
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