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#1 |
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
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serial number
Not having any luck with contacting cineform. No one answers phone or returns emails.
I ordered neoscene yesterday and still haven't received a serial number to activate it. I needed to finish this project yesterday. Any help from cineform on this forum? Jeremiah |
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#2 |
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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#3 |
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
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thanks david...will do that...just thought ticket support was for issues with the software.
Thanks |
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#4 |
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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It is a great system for tracking all inquires. If we a miss an email, or forget to return a voice, their is nothing to remind us, yet we always know if there is a ticket not answered. It helps a small company (less than 10 people) deal with tens of thousands of customers in a somewhat manageable manner.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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#5 |
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
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alright...did a support ticket and all i got back was an email to download the trial version. This is making me very frustrated.
Jeremiah |
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#6 |
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
|
I guess they misunderstood understood your question. Please follow up on that ticket. I have heard there was work being done in the email system yesterday, trying to deal with misplaced serial number emails -- likely would happened in your case -- it will be solved.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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