Neo HD crashes on Canon clips at DVinfo.net

Laurence Kingston · March 15th, 2010, 06:16 PM

I was getting along quite well in Neo Scene. I could convert Canon clips from my SX1 IS just fine (a point and shoot with 1920x1080 resolution), but I couldn't convert clips from my Kodak Zi8. I tried Neo HD, it converted the Kodak clip fine so I bought and installed it. But now I can't convert the Canon clips anymore. The HD Link utility crashes as soon as I try to convert a Canon clip. It works fine on the Kodak clips but immediately crashes on the Canon. I can't access the old Neo Scene converter utility. When I click on that shortcut I get the new HD Link converter instead. Of the two formats, the non-working Canon one is the one I care most about.

I tried various system restore points to get back to where I was but for some reason none of the restore points are working so I am sort of dead in the water right now as far as working with my new Canon camera.

By the way, First Light is AWESOME.

Laurence Kingston · March 15th, 2010, 07:30 PM

OK I got it working now. I uninstalled Neo HD, reinstalled Neo Scene, uninstalled Neo Scene and reinstalled Neo HD. Originally I hadn't uninstalled Neo Scene before installing Neo HD. Maybe that was somehow the problem. Anyway, all is fine now and I can finally convert clips from all my cameras.

David Newman · March 15th, 2010, 07:46 PM

Yes, FirstLight is awesome, everyone should be using it, we get got to get more people to trying it out. Just a small learning curve then you are set.

March 15th, 2010, 06:16 PM	#1
Laurence Kingston Major Player Join Date: Aug 2004 Location: Clermont, FL. Posts: 941	Neo HD crashes on Canon clips I was getting along quite well in Neo Scene. I could convert Canon clips from my SX1 IS just fine (a point and shoot with 1920x1080 resolution), but I couldn't convert clips from my Kodak Zi8. I tried Neo HD, it converted the Kodak clip fine so I bought and installed it. But now I can't convert the Canon clips anymore. The HD Link utility crashes as soon as I try to convert a Canon clip. It works fine on the Kodak clips but immediately crashes on the Canon. I can't access the old Neo Scene converter utility. When I click on that shortcut I get the new HD Link converter instead. Of the two formats, the non-working Canon one is the one I care most about. I tried various system restore points to get back to where I was but for some reason none of the restore points are working so I am sort of dead in the water right now as far as working with my new Canon camera. By the way, First Light is AWESOME. Last edited by Laurence Kingston; March 15th, 2010 at 06:48 PM. Reason: clarification

March 15th, 2010, 07:46 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Yes, FirstLight is awesome, everyone should be using it, we get got to get more people to trying it out. Just a small learning curve then you are set. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

March 15th, 2010, 07:30 PM	#2
Laurence Kingston Major Player Join Date: Aug 2004 Location: Clermont, FL. Posts: 941	OK I got it working now. I uninstalled Neo HD, reinstalled Neo Scene, uninstalled Neo Scene and reinstalled Neo HD. Originally I hadn't uninstalled Neo Scene before installing Neo HD. Maybe that was somehow the problem. Anyway, all is fine now and I can finally convert clips from all my cameras.