Where is my Authenticator? at DVinfo.net

Rohan Dadswell · January 14th, 2010, 08:06 PM

Have just downloaded & installed the latest Mac Neo4K.
There is no Authenticator in the Cineform folder to enable me to enter my serial number.
All of my SI-2K footage is being watermarked now and I can't modify the looks in Firstlight.
How do I tell Neo4K that I have a number?

Jay Bloomfield · January 14th, 2010, 08:36 PM

I don't know how it is on a Mac, but on a PC, it's in the Cineform/Prospect** subfolder and it's called "Activate".

Rohan Dadswell · January 14th, 2010, 10:56 PM

I have entered the number before with out a problem.
Installing the new version seems to have wiped the number and now there is no way to re-enter it.

Have un-installed/re-installed several times. Have also tried to install previous versions of Neo4K but still no Authenticator.

David Newman · January 14th, 2010, 11:22 PM

Please submit a trouble ticket Support Center

Rohan Dadswell · January 15th, 2010, 09:25 PM

Done......and Sorted

thanks

Geoff Murillo · January 15th, 2010, 10:30 PM

Hi Rohan,

When I downloaded the latest update for MAC NEO4k, I couldn't find the authenticator either. After a bit of investigating, I found that it's functionality has been moved.

With the latest release, you need to go into your MAC System Preferences and click on "Cineform." When the Cineform preferences come up, you will see a new tab called "License." This is where you enter your serial number and activation code (you will see your "Challenge Code" here too).

-Geoff Murillo

January 14th, 2010, 08:06 PM	#1
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	Where is my Authenticator? Have just downloaded & installed the latest Mac Neo4K. There is no Authenticator in the Cineform folder to enable me to enter my serial number. All of my SI-2K footage is being watermarked now and I can't modify the looks in Firstlight. How do I tell Neo4K that I have a number?

January 14th, 2010, 11:22 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Please submit a trouble ticket Support Center __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 15th, 2010, 10:30 PM	#6
Geoff Murillo Regular Crew Join Date: Jan 2005 Location: Glendale, CA Posts: 92	It's now in your MAC System Preferences Hi Rohan, When I downloaded the latest update for MAC NEO4k, I couldn't find the authenticator either. After a bit of investigating, I found that it's functionality has been moved. With the latest release, you need to go into your MAC System Preferences and click on "Cineform." When the Cineform preferences come up, you will see a new tab called "License." This is where you enter your serial number and activation code (you will see your "Challenge Code" here too). -Geoff Murillo

January 14th, 2010, 08:36 PM	#2
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	I don't know how it is on a Mac, but on a PC, it's in the Cineform/Prospect** subfolder and it's called "Activate".

January 14th, 2010, 10:56 PM	#3
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	I have entered the number before with out a problem. Installing the new version seems to have wiped the number and now there is no way to re-enter it. Have un-installed/re-installed several times. Have also tried to install previous versions of Neo4K but still no Authenticator.

January 15th, 2010, 09:25 PM	#5
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	Done......and Sorted thanks