Neoscene can no longer convert mts to ProRes HQ at DVinfo.net

William Burke · December 13th, 2009, 09:20 PM

It started out fine. Ingest about 2.5 hours of clips with Neo. Import clips into FCP 7 and everything has watermarks that say something like "Cineform Intermediate Digital Master" or something like that. A licensing issue, I'm guessing. Maybe I need to reboot since the computer has been on for awhile. I do so and try again with a short clip. Same problem...

I checked the cineform site to see if there is a FAQ or something. I find there is an update for mac so I figured maybe this thing phones home every now and then to check the license and this is there way of getting you to use the updated version or something. I'm just trying to get on with my life so I DL the update and install. Blammo.

Now the update wont authenticate. I tried all the serial/machine number/challenge code processes a few times. I do another reboot and this time I rememeber that I had a drive attached from an old macbook pro that had a windows partition that had a neo for windows install. Since I had connected the drive today and the problem sprung up today maybe they were related. I disconnected the drive from the system and continue to reboot. Now I a showing a lifetime license for my currently upgraded Neoscene. Keep in mind that I'm on a Mac.

Things are looking up until I tried to ingest a clip. The only options are CF422, ProRes SQ and ProRes LT. I don't know what those are since I never use them but I do know that I used to have ProRes HQ since I started using Neo and have been very happy with it. What is going on?

As an aside, I also installed the Sony XDCAM transfer tool to bring some already edited clips over from vegas. That seems to be working fine and from what I can tell it doesn't even use the ProRes codec. Could that be wonking things?

I have work that I need to finish and need Neoscene to ingest. Any ideas?

Thanks, William

P.S. I did write Cineform Support about this but I kind of need to possibly get this resolved tonight. I doubt I will hear anything from them for a few days.

William Burke · December 13th, 2009, 11:15 PM

Wrong, all wrong.

David Newman · December 14th, 2009, 12:25 AM

Any chance you swapped keyboards on the Mac, there is a bug the licensing that is impacted by the keyboard ID. All I can think of with supports knowledge.

William Burke · December 14th, 2009, 12:01 PM

Thanks David, The keyboard is the same since I got this mac.

I did manage to roll back my install to 1.0.8b.15 by uninstalling 1.0.2.27 and reinstalling the previous. That brought back my ability to encode to ProRes HQ. What I don't understand and maybe I need some education is why that was disabled in favor of ProRes LT in the latter version as of this weekend. Did my install get messed up or is that planned. I though LT was more of a proxy type of thing and HQ was the best. I might be ignorant of the facts.

I confess that I installed 1.0.2.27 "over" 1.0.8.15 when that version might have been corrupted since the license disappeared. I've always done an "overwrite" install with this program. Maybe that's totally wrong.

Mike McCarthy · December 18th, 2009, 04:23 PM

Does this keyboard bug effect PC versions as well? If so, that might explain an issue I have been having.

David Newman · December 18th, 2009, 07:00 PM

No Mike, the bug in the Mac licensing software we have purchased. While the PC licensing sucks of it own reasons, the keyboard is not an issue.

December 13th, 2009, 09:20 PM	#1
William Burke New Boot Join Date: Dec 2008 Location: Pasadena, California Posts: 14	Neoscene can no longer convert mts to ProRes HQ It started out fine. Ingest about 2.5 hours of clips with Neo. Import clips into FCP 7 and everything has watermarks that say something like "Cineform Intermediate Digital Master" or something like that. A licensing issue, I'm guessing. Maybe I need to reboot since the computer has been on for awhile. I do so and try again with a short clip. Same problem... I checked the cineform site to see if there is a FAQ or something. I find there is an update for mac so I figured maybe this thing phones home every now and then to check the license and this is there way of getting you to use the updated version or something. I'm just trying to get on with my life so I DL the update and install. Blammo. Now the update wont authenticate. I tried all the serial/machine number/challenge code processes a few times. I do another reboot and this time I rememeber that I had a drive attached from an old macbook pro that had a windows partition that had a neo for windows install. Since I had connected the drive today and the problem sprung up today maybe they were related. I disconnected the drive from the system and continue to reboot. Now I a showing a lifetime license for my currently upgraded Neoscene. Keep in mind that I'm on a Mac. Things are looking up until I tried to ingest a clip. The only options are CF422, ProRes SQ and ProRes LT. I don't know what those are since I never use them but I do know that I used to have ProRes HQ since I started using Neo and have been very happy with it. What is going on? As an aside, I also installed the Sony XDCAM transfer tool to bring some already edited clips over from vegas. That seems to be working fine and from what I can tell it doesn't even use the ProRes codec. Could that be wonking things? I have work that I need to finish and need Neoscene to ingest. Any ideas? Thanks, William P.S. I did write Cineform Support about this but I kind of need to possibly get this resolved tonight. I doubt I will hear anything from them for a few days.

December 13th, 2009, 11:15 PM	#2
William Burke New Boot Join Date: Dec 2008 Location: Pasadena, California Posts: 14	uuugggghhhh my brain is melting Wrong, all wrong. Last edited by William Burke; December 13th, 2009 at 11:21 PM. Reason: wrong folder, wrong info

December 14th, 2009, 12:25 AM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Any chance you swapped keyboards on the Mac, there is a bug the licensing that is impacted by the keyboard ID. All I can think of with supports knowledge. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 18th, 2009, 04:23 PM	#5
Mike McCarthy Major Player Join Date: Oct 2007 Location: Northern California Posts: 517	Does this keyboard bug effect PC versions as well? If so, that might explain an issue I have been having. __________________ For more information on these topics, check out my tech website at www.hd4pc.com

December 18th, 2009, 07:00 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	No Mike, the bug in the Mac licensing software we have purchased. While the PC licensing sucks of it own reasons, the keyboard is not an issue. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 14th, 2009, 12:01 PM	#4
William Burke New Boot Join Date: Dec 2008 Location: Pasadena, California Posts: 14	Thanks David, The keyboard is the same since I got this mac. I did manage to roll back my install to 1.0.8b.15 by uninstalling 1.0.2.27 and reinstalling the previous. That brought back my ability to encode to ProRes HQ. What I don't understand and maybe I need some education is why that was disabled in favor of ProRes LT in the latter version as of this weekend. Did my install get messed up or is that planned. I though LT was more of a proxy type of thing and HQ was the best. I might be ignorant of the facts. I confess that I installed 1.0.2.27 "over" 1.0.8.15 when that version might have been corrupted since the license disappeared. I've always done an "overwrite" install with this program. Maybe that's totally wrong.