cleab machine: Can't deactivate Neoscene at DVinfo.net

Jason McDonald · December 10th, 2009, 10:28 PM

Before I could deactivate my Neoscene I formatted my drives and installed Windows 7. When I installed Neoscene, the deactivate button is non-clickable. I assume this is because it hasn't been activated on the new hardware (I think) so it can't be deactivated. So, I'm wondering if anyone else has had this issue and if so what they've done to resolve it.

I sent support an email this morning and hope to get this resolved before the weekend is over (I have an event or 2 that I'd like to work on by Monday).

Graham Hickling · December 11th, 2009, 09:46 AM

The email should do the trick, but you might submit a trouble ticket via their website to be sure - they usually respond same-day.

Edit: while you wait, though, your software should be in trial mode and fully functional.

December 10th, 2009, 10:28 PM	#1
Jason McDonald Major Player Join Date: Jul 2009 Location: Japan Posts: 295	clean machine: Can't deactivate Neoscene Before I could deactivate my Neoscene I formatted my drives and installed Windows 7. When I installed Neoscene, the deactivate button is non-clickable. I assume this is because it hasn't been activated on the new hardware (I think) so it can't be deactivated. So, I'm wondering if anyone else has had this issue and if so what they've done to resolve it. I sent support an email this morning and hope to get this resolved before the weekend is over (I have an event or 2 that I'd like to work on by Monday). Last edited by Jason McDonald; December 11th, 2009 at 05:10 AM.

December 11th, 2009, 09:46 AM	#2
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	The email should do the trick, but you might submit a trouble ticket via their website to be sure - they usually respond same-day. Edit: while you wait, though, your software should be in trial mode and fully functional.