How the heck do I deactivate a serial #? at DVinfo.net

Yang Wen · November 29th, 2009, 08:15 PM

I just installed Windows 7.. now that the trial is over. .I'm trying to activate my copy of NeoScene.. I think I initially tried to activate it using the incorret Hardware ID (Since Activate.exe provides two different types.. dunno why!?) So the Activation Code generated does not work.

Now I need to deactivate the serial # before I can re-attempt the auth code generation. However, there is NO deactivate option within Activate.exe despite all documentations indicating as such..

Anyone know what to do?

Thanks.

David Newman · November 29th, 2009, 08:37 PM

You can't de-activate something was hasn't yet been activated. File a trouble ticket with support and it will be sorted out tomorrow.

Yang Wen · November 29th, 2009, 08:45 PM

I've sent an e-mail to Jake as well..

Basically your website thinks the serial has been activated.. The app itself is not activate because the activation code generated does not work - which is why the deactivate feature is not available...

Why does the cineform activate tool display both the std and enh machine codes? Why not just display only the enh if both are available? Would seem like a simple conditional logic to implement and would save a lot of time on both the customer and the support sides.

David Newman · November 29th, 2009, 08:54 PM

It is a bug in the licensing software we use, we can easily fix it.

Yang Wen · November 29th, 2009, 09:45 PM

Cool thnks David

November 29th, 2009, 08:15 PM	#1
Yang Wen Major Player Join Date: May 2003 Location: Chicago, IL Posts: 991	How the heck do I deactivate a serial #? I just installed Windows 7.. now that the trial is over. .I'm trying to activate my copy of NeoScene.. I think I initially tried to activate it using the incorret Hardware ID (Since Activate.exe provides two different types.. dunno why!?) So the Activation Code generated does not work. Now I need to deactivate the serial # before I can re-attempt the auth code generation. However, there is NO deactivate option within Activate.exe despite all documentations indicating as such.. Anyone know what to do? Thanks.

November 29th, 2009, 08:37 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	You can't de-activate something was hasn't yet been activated. File a trouble ticket with support and it will be sorted out tomorrow. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 29th, 2009, 08:54 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	It is a bug in the licensing software we use, we can easily fix it. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 29th, 2009, 08:45 PM	#3
Yang Wen Major Player Join Date: May 2003 Location: Chicago, IL Posts: 991	I've sent an e-mail to Jake as well.. Basically your website thinks the serial has been activated.. The app itself is not activate because the activation code generated does not work - which is why the deactivate feature is not available... Why does the cineform activate tool display both the std and enh machine codes? Why not just display only the enh if both are available? Would seem like a simple conditional logic to implement and would save a lot of time on both the customer and the support sides.

November 29th, 2009, 09:45 PM	#5
Yang Wen Major Player Join Date: May 2003 Location: Chicago, IL Posts: 991	Cool thnks David