Problems with CS4 + Win 7 + NeoHD at DVinfo.net

John Hewat · November 27th, 2009, 07:28 AM

First thing, I open HDLink, it takes about 35 seconds for the program to appear. Then, my attempt to convert an EX1 clip to an avi is met with an error as per the attached screenshot. And the converted file does not exist!

I am also failing to see how to maintain the aspect ratio of simple 16x9 DV material. It ends up vertically stretched...

Secondly, encoding times in Adobe Media Encoder are huuuuge. A two minute DV clip that takes 5 seconds to export as a DV AVI and 30 seconds to export as an MPEG-2 DVD is taking 3 minutes plus to export as a Cineform AVI. The resulting file is fine.

Are these things normal?

David Newman · November 27th, 2009, 11:32 AM

AN EX1 is an MPEG based format not AVCHD, so the error indicates something else is wrong. You might have to upload a short sample to support after the weekend. As for DV, we don't do much with SD sources, so that is like a bug in HDLink. The export slowest of CS4 is terrible, it is not the codec, something CS4 is doing and Adobe doesn't seem to have a solution (other than maybe CS5.) We have spent months of wasted engineering trying to make it faster, Premiere simple won't send us the frame fast enough (notice the CPU is not being used.)

John Hewat · November 27th, 2009, 06:05 PM

I'll keep investigating.

First Light also takes a good 30 seconds or more to load. It's strange.

Also, should there be two Cineform HD VFW Codecs installed in my list of programs?

David Newman · November 27th, 2009, 06:17 PM

Not likely an issue, old Vfw install may have left that. 30 second startup suggests a licensing issue, does it say "HD license" in the shell window when First Light starts?

John Hewat · November 29th, 2009, 03:34 AM

RE: LOAD TIME:

It does say HD License. But it only appears after I exit First Light, and that command prompt style window doesn't close - it has to be closed manually, after I've closed First Light.

It could be a licensing thing. I was unable to deactivate on my computer (tried but I got a failure message) before going to Win7, but went ahead and upgraded anyway, and then re-installed. So perhaps that's a problem?

RE: DUAL CODECS:

I've only installed the software on this drive once - so I'm not sure why there would be two of them. Should I uninstall one?

Or maybe I need to deactivate and uninstall the whole thing in order to cure the first problem???

David Newman · November 29th, 2009, 12:05 PM

Sound like it needs to be cleared off and reinstalled. Contact support for how to do a full remove.

John Hewat · November 29th, 2009, 10:29 PM

Will do so. Thanks David!

November 27th, 2009, 07:28 AM	#1
John Hewat Major Player Join Date: Dec 2005 Location: Melbourne, AUSTRALIA Posts: 735	Problems with CS4 + Win 7 + NeoHD First thing, I open HDLink, it takes about 35 seconds for the program to appear. Then, my attempt to convert an EX1 clip to an avi is met with an error as per the attached screenshot. And the converted file does not exist! I am also failing to see how to maintain the aspect ratio of simple 16x9 DV material. It ends up vertically stretched... Secondly, encoding times in Adobe Media Encoder are huuuuge. A two minute DV clip that takes 5 seconds to export as a DV AVI and 30 seconds to export as an MPEG-2 DVD is taking 3 minutes plus to export as a Cineform AVI. The resulting file is fine. Are these things normal? Attached Thumbnails __________________ John Hewat Mammoth Media Productions Last edited by John Hewat; November 27th, 2009 at 08:40 AM.

November 27th, 2009, 11:32 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	AN EX1 is an MPEG based format not AVCHD, so the error indicates something else is wrong. You might have to upload a short sample to support after the weekend. As for DV, we don't do much with SD sources, so that is like a bug in HDLink. The export slowest of CS4 is terrible, it is not the codec, something CS4 is doing and Adobe doesn't seem to have a solution (other than maybe CS5.) We have spent months of wasted engineering trying to make it faster, Premiere simple won't send us the frame fast enough (notice the CPU is not being used.) __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 27th, 2009, 06:05 PM	#3
John Hewat Major Player Join Date: Dec 2005 Location: Melbourne, AUSTRALIA Posts: 735	I'll keep investigating. First Light also takes a good 30 seconds or more to load. It's strange. Also, should there be two Cineform HD VFW Codecs installed in my list of programs? Attached Thumbnails __________________ John Hewat Mammoth Media Productions

November 27th, 2009, 06:17 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Not likely an issue, old Vfw install may have left that. 30 second startup suggests a licensing issue, does it say "HD license" in the shell window when First Light starts? __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 29th, 2009, 03:34 AM	#5
John Hewat Major Player Join Date: Dec 2005 Location: Melbourne, AUSTRALIA Posts: 735	RE: LOAD TIME: It does say HD License. But it only appears after I exit First Light, and that command prompt style window doesn't close - it has to be closed manually, after I've closed First Light. It could be a licensing thing. I was unable to deactivate on my computer (tried but I got a failure message) before going to Win7, but went ahead and upgraded anyway, and then re-installed. So perhaps that's a problem? RE: DUAL CODECS: I've only installed the software on this drive once - so I'm not sure why there would be two of them. Should I uninstall one? Or maybe I need to deactivate and uninstall the whole thing in order to cure the first problem??? __________________ John Hewat Mammoth Media Productions

November 29th, 2009, 12:05 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Sound like it needs to be cleared off and reinstalled. Contact support for how to do a full remove. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 29th, 2009, 10:29 PM	#7
John Hewat Major Player Join Date: Dec 2005 Location: Melbourne, AUSTRALIA Posts: 735	Will do so. Thanks David! __________________ John Hewat Mammoth Media Productions