Canon 7D Neo Scene 1.37 audio sync problems. at DVinfo.net

John Novotny · November 13th, 2009, 03:09 PM

On long clips audio starts to go out of sync near the end.

Video is 24p.

Is there a solution?

David Newman · November 13th, 2009, 03:41 PM

That has been fixed in the next build. In the meantime here the registry patch
http://www.cineform.com/downloads-other/5DFIX.zip. Double click on the .reg file within.

The code is mistakenly treating the 7D footage like the 5D, this registry switch turns off the audio remodulation.

John Novotny · November 13th, 2009, 05:14 PM

Thanks for the info!

John Novotny · November 17th, 2009, 12:20 PM

I was emailed a link to the new update as well by Cineform support, works like a charm! Thanks!

David Newman · November 17th, 2009, 02:30 PM

Yes, we need to make that update an official release.

Burk Webb · November 18th, 2009, 02:17 AM

Doh - just got bitten by this. Will have to check out the patch.

Phillip Shaka · December 28th, 2009, 02:46 PM

When I installed the new version of Neoscene, I tried to convert some 7d files and got an error saying error building graph, frame rate not recognised. Then I reverted back to the older 1.3.7 version, now I get no audio. What seems to be the problem?

Jake Segraves · December 28th, 2009, 06:46 PM

Phillip, open a support ticket and include a screen shot of the error message and log window:

Support Center

Phillip Shaka · December 29th, 2009, 09:12 AM

Thanks I'll do just that

Phillip Shaka · January 20th, 2010, 04:17 PM

I still cant get Neoscene to convert my Canon 7D files. I have a ticket open with cineform but even they cant seem to fix it. I dont know what is going on. I downloaded graphedit but dont know what to do with it. Im still getting the error message "No audio stream found" or error frame rate not found when hdlink converts, when i play back i get no audio and the video plays back fast. The original mov file from the canon 7d plays back fine with quick time. I just dont know what to do. Any help will be appreciated. Ohh and i have downloade the latest of all apps including Neoscene.

David Newman · January 20th, 2010, 04:29 PM

Make sure you have QuickTime installed, sometimes something a simple as that can be missed.

Phillip Shaka · January 21st, 2010, 10:28 AM

Thanks for responding David, but I have tried that as well and still nothing. Seems like its just a glitch with my system. I dont know what may be causing the conflict, I worked with the older versions of neoscene (the one before 1.3.7b) all updated version after that have refused to work. Im so confused.

David Newman · January 21st, 2010, 10:31 AM

Have support remotely login in to your PC.

Phillip Shaka · February 12th, 2010, 12:47 PM

I have yet to get NeoScene to work with my canon 7d files. I have tried the helpdesk and they keep giving me the run around. At this point I am so frustrated it been almost two monts. If "ANY BODY" out there knows the fix to this issue I would appreciate it. Even pay you 20 buck. I am giving up on cineform helpdesk it should not take 2months to resolve and issue. Any way here is my problem agian.

When i try to convert 7d files with NEOSCENE, i get a red x and an error message saying "No audio stream found, and frame rate not detected". It still proceeds with the converstion but the resulting avi file plays with no sound and playback is fast (as if you are were fastforwarding it) Please somebody help.

I have quicktime installed
it is a vista 64 machine
I have disable UAC
I have the AC3 Filter installed both 32 and 64bit
I have uninstalled and re-installed every application (to the point of insanity)

Dont know what else to do. This is My final cry for help after this i throw in the towel.

David Newman · February 12th, 2010, 04:54 PM

Support has been been waiting to do a remote session with you. We believe it is a QuickTime issue on your PC, support can help you with that.

November 13th, 2009, 03:09 PM	#1
John Novotny Regular Crew Join Date: May 2009 Location: Magrath, AB Canada Posts: 35	Canon 7D Neo Scene 1.37 audio sync problems. On long clips audio starts to go out of sync near the end. Video is 24p. Is there a solution?

November 13th, 2009, 03:41 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	That has been fixed in the next build. In the meantime here the registry patch http://www.cineform.com/downloads-other/5DFIX.zip. Double click on the .reg file within. The code is mistakenly treating the 7D footage like the 5D, this registry switch turns off the audio remodulation. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 17th, 2009, 02:30 PM	#5
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Yes, we need to make that update an official release. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 28th, 2009, 02:46 PM	#7
Phillip Shaka New Boot Join Date: Dec 2008 Location: Des Moines, IOWA Posts: 14	NeoScene Canon 7d, No audio When I installed the new version of Neoscene, I tried to convert some 7d files and got an error saying error building graph, frame rate not recognised. Then I reverted back to the older 1.3.7 version, now I get no audio. What seems to be the problem? __________________ Pictures say more than a thousand words. Video on the other hand, is a whole new ball game.

December 29th, 2009, 09:12 AM	#9
Phillip Shaka New Boot Join Date: Dec 2008 Location: Des Moines, IOWA Posts: 14	Thanks Thanks I'll do just that __________________ Pictures say more than a thousand words. Video on the other hand, is a whole new ball game.

November 13th, 2009, 05:14 PM	#3
John Novotny Regular Crew Join Date: May 2009 Location: Magrath, AB Canada Posts: 35	Thanks for the info!

November 17th, 2009, 12:20 PM	#4
John Novotny Regular Crew Join Date: May 2009 Location: Magrath, AB Canada Posts: 35	I was emailed a link to the new update as well by Cineform support, works like a charm! Thanks!

November 18th, 2009, 02:17 AM	#6
Burk Webb Major Player Join Date: Mar 2005 Location: Portland, Oregon Posts: 249	Doh - just got bitten by this. Will have to check out the patch.

December 28th, 2009, 06:46 PM	#8
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	Phillip, open a support ticket and include a screen shot of the error message and log window: Support Center

January 20th, 2010, 04:17 PM	#10
Phillip Shaka New Boot Join Date: Dec 2008 Location: Des Moines, IOWA Posts: 14	Stilll not working guys I still cant get Neoscene to convert my Canon 7D files. I have a ticket open with cineform but even they cant seem to fix it. I dont know what is going on. I downloaded graphedit but dont know what to do with it. Im still getting the error message "No audio stream found" or error frame rate not found when hdlink converts, when i play back i get no audio and the video plays back fast. The original mov file from the canon 7d plays back fine with quick time. I just dont know what to do. Any help will be appreciated. Ohh and i have downloade the latest of all apps including Neoscene. __________________ Pictures say more than a thousand words. Video on the other hand, is a whole new ball game.

January 20th, 2010, 04:29 PM	#11
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Make sure you have QuickTime installed, sometimes something a simple as that can be missed. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 21st, 2010, 10:28 AM	#12
Phillip Shaka New Boot Join Date: Dec 2008 Location: Des Moines, IOWA Posts: 14	Thanks Thanks for responding David, but I have tried that as well and still nothing. Seems like its just a glitch with my system. I dont know what may be causing the conflict, I worked with the older versions of neoscene (the one before 1.3.7b) all updated version after that have refused to work. Im so confused. __________________ Pictures say more than a thousand words. Video on the other hand, is a whole new ball game.

January 21st, 2010, 10:31 AM	#13
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Have support remotely login in to your PC. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 12th, 2010, 12:47 PM	#14
Phillip Shaka New Boot Join Date: Dec 2008 Location: Des Moines, IOWA Posts: 14	Please Please Please I have yet to get NeoScene to work with my canon 7d files. I have tried the helpdesk and they keep giving me the run around. At this point I am so frustrated it been almost two monts. If "ANY BODY" out there knows the fix to this issue I would appreciate it. Even pay you 20 buck. I am giving up on cineform helpdesk it should not take 2months to resolve and issue. Any way here is my problem agian. When i try to convert 7d files with NEOSCENE, i get a red x and an error message saying "No audio stream found, and frame rate not detected". It still proceeds with the converstion but the resulting avi file plays with no sound and playback is fast (as if you are were fastforwarding it) Please somebody help. I have quicktime installed it is a vista 64 machine I have disable UAC I have the AC3 Filter installed both 32 and 64bit I have uninstalled and re-installed every application (to the point of insanity) Dont know what else to do. This is My final cry for help after this i throw in the towel. __________________ Pictures say more than a thousand words. Video on the other hand, is a whole new ball game.

February 12th, 2010, 04:54 PM	#15
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Support has been been waiting to do a remote session with you. We believe it is a QuickTime issue on your PC, support can help you with that. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman