support at DVinfo.net

Anish Sharma · May 28th, 2009, 02:44 PM

David, why is cineform support so slow to respond to tickets? I have bunch of tickets open and the willingness to have issues sorted but it is just sitting there in the queue gathering dust. Has the recession got to cineform as well?

David Newman · May 28th, 2009, 02:55 PM

We're expecting to catch up today.

Anish Sharma · May 28th, 2009, 04:14 PM

thanks..support is revving up. Looks like the next build will resolve lot of my issues.

May 28th, 2009, 02:44 PM	#1
Anish Sharma Regular Crew Join Date: Aug 2008 Location: NZ Posts: 38	support David, why is cineform support so slow to respond to tickets? I have bunch of tickets open and the willingness to have issues sorted but it is just sitting there in the queue gathering dust. Has the recession got to cineform as well?

May 28th, 2009, 02:55 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We're expecting to catch up today. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 28th, 2009, 04:14 PM	#3
Anish Sharma Regular Crew Join Date: Aug 2008 Location: NZ Posts: 38	thanks..support is revving up. Looks like the next build will resolve lot of my issues.