What's going on with the website??? at DVinfo.net

William N Zarvis · May 21st, 2009, 07:26 AM

I'm trying to get my Aspect HD 4.2.3.71 (discontinued, I know) to reactivate on my computer. I cannot get on the registration website (http://www.cineform.com/register.html) to reactivate. It keeps saying page not found!

I submitted a ticket # 611-7712418 and have heard nothing in four days. Isn't the usual turn around time 72 hours or less? Sorry If I'm jumping the gun here. I'm just trying to get my project underway. Thanks!

David Taylor · May 21st, 2009, 08:58 AM

William, with our new website a few links changed. The old URL should be redirecting, but it seems like it is not - I'll have to check on that. The new URL for activations is Activate.

Tim Veal · May 21st, 2009, 09:04 AM

Is the submit ticket working correctly? I also submitted a ticket a couple of days ago about a serial registration problem with a paid update. I just checked and it is still in open status. Usually support gets back to me at least by the next day.

David Taylor · May 21st, 2009, 09:20 AM

Jake has been travelling this week so ticket response has been slower. Please hang with us for a bit. Sorry for the inconvenience.

Anish Sharma · May 21st, 2009, 06:44 PM

i have given up on creating tickets. Response too slow or not getting answered.

William N Zarvis · May 21st, 2009, 11:46 PM

Thank guys! My ticket was addressed and my issues are now resolved! Appreciate your, as always, excellent assistance.

May 21st, 2009, 07:26 AM	#1
William N Zarvis Regular Crew Join Date: Apr 2006 Location: Pittsfield, MA Posts: 86	What's going on with the website??? I'm trying to get my Aspect HD 4.2.3.71 (discontinued, I know) to reactivate on my computer. I cannot get on the registration website (http://www.cineform.com/register.html) to reactivate. It keeps saying page not found! I submitted a ticket # 611-7712418 and have heard nothing in four days. Isn't the usual turn around time 72 hours or less? Sorry If I'm jumping the gun here. I'm just trying to get my project underway. Thanks!

May 21st, 2009, 11:46 PM	#6
William N Zarvis Regular Crew Join Date: Apr 2006 Location: Pittsfield, MA Posts: 86	problem solved! Thank guys! My ticket was addressed and my issues are now resolved! Appreciate your, as always, excellent assistance.

May 21st, 2009, 08:58 AM	#2
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	William, with our new website a few links changed. The old URL should be redirecting, but it seems like it is not - I'll have to check on that. The new URL for activations is Activate.

May 21st, 2009, 09:04 AM	#3
Tim Veal Regular Crew Join Date: Apr 2007 Location: Chicago, IL Posts: 70	Is the submit ticket working correctly? I also submitted a ticket a couple of days ago about a serial registration problem with a paid update. I just checked and it is still in open status. Usually support gets back to me at least by the next day.

May 21st, 2009, 09:20 AM	#4
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Jake has been travelling this week so ticket response has been slower. Please hang with us for a bit. Sorry for the inconvenience.

May 21st, 2009, 06:44 PM	#5
Anish Sharma Regular Crew Join Date: Aug 2008 Location: NZ Posts: 38	i have given up on creating tickets. Response too slow or not getting answered.