Premiere Installer issue with 4.0.1.210

Gary Brun · May 20th, 2009, 09:27 AM

Quote:

Originally Posted by Greg Kubitschek

Although I haven't posted much here, I am a big fan of Cineform. (Still using PPro CS3)
I track the blogs here daily. I simply want to take a brief moment amid all the people testing the new release of Prospect and say Thanks to David for working so hard and communicating with so many on-line users and to the users who try so hard to test and report results to each other!

Amen to that!

Simon Zimmer · May 20th, 2009, 09:31 AM

I agree.. Without that type of personal support, I wouldn't have upgraded.

And I will be even HAPPIER when CS4 works with Cineform.

Soon - I know.

;)

Simon

Bruce Gruber · May 20th, 2009, 10:02 AM

Yes thanks Dave!! Even thought we are still half broke! We will get there!

Gary Brun · May 21st, 2009, 12:53 AM

The thing is here Cineform could have released the final version a long time ago if it was money that they wanted quickly. Adobe CS4 doesn't work correctly in my opinion and many people upgraded to having a quite useless system... and its still not fixed though an update is due shortly.

When releasing software that doesn't work correctly (yes you make a quick buck) but the damage you do in the long run for your product regarding workability soon spreads around the world with the Internet. "Nobody remembers the good jobs... only the bad ones"

I do take my hat off to Cineform that they have waited so long before they released their final product. Take into account all of the hidden variables of peoples machines, operating systems and different setups it must be quite a nightmare at the moment.

The more feedback we can give the quicker the fix... but people must spend time trying to help out. Adobe must have millions of users and how long has it taken them to fix their software?

I remember when I first started to use Cineform and didn't know that much about HD editing I found them to very helpful. In fact David even sold me the Aspect HD when he could have gone for the Prospect at the time or the 4K version.
I had great success with Aspect and upgraded to Prospect as I found I had more use for its features.

A company who is honest, gives good support and is friendly even when you may ask the dumbest questions in my book deserves support.

Keep up the good work I say and my customer loyalty will stay even though there are a few teething problems.

David Taylor · May 21st, 2009, 09:11 AM

Gee thanks guys. I know everybody is frustrated about CS4 taking so long to get in good shape. We're frustrated too as the silly installer work we're doing now isn't creating new innovation and customer value - it's just about fixing things.

A few years ago Adobe made a dramatic philosophy change that impacts this. They went from a mode of "ship when it's ready" (meaning there were always product shipment delays) to "ship on a specific date". The last 2-3 releases of CSx have obeyed this latter philosophy. Unfortunately that means some features are not ready for prime time, and sometimes documentation isn't ready. In the case of CS4 it also meant that developer versions of their SDK were not even ready. We understand Adobe's financial desire "ship on a specific date" but it makes everybody's life very difficult...there's no free lunch.

But we're getting pretty close to stability. Just hang with us and continue to give us good feedback....

May 21st, 2009, 12:53 AM	#19
Gary Brun Major Player Join Date: Jun 2007 Location: Kråkstad Norway. Posts: 229	The thing is here Cineform could have released the final version a long time ago if it was money that they wanted quickly. Adobe CS4 doesn't work correctly in my opinion and many people upgraded to having a quite useless system... and its still not fixed though an update is due shortly. When releasing software that doesn't work correctly (yes you make a quick buck) but the damage you do in the long run for your product regarding workability soon spreads around the world with the Internet. "Nobody remembers the good jobs... only the bad ones" I do take my hat off to Cineform that they have waited so long before they released their final product. Take into account all of the hidden variables of peoples machines, operating systems and different setups it must be quite a nightmare at the moment. The more feedback we can give the quicker the fix... but people must spend time trying to help out. Adobe must have millions of users and how long has it taken them to fix their software? I remember when I first started to use Cineform and didn't know that much about HD editing I found them to very helpful. In fact David even sold me the Aspect HD when he could have gone for the Prospect at the time or the 4K version. I had great success with Aspect and upgraded to Prospect as I found I had more use for its features. A company who is honest, gives good support and is friendly even when you may ask the dumbest questions in my book deserves support. Keep up the good work I say and my customer loyalty will stay even though there are a few teething problems. __________________ http://www.mlotv.com

May 20th, 2009, 09:31 AM	#17
Simon Zimmer Major Player Join Date: May 2008 Location: Easton, Maryland Posts: 497	I agree.. Without that type of personal support, I wouldn't have upgraded. And I will be even HAPPIER when CS4 works with Cineform. Soon - I know. ;) Simon

May 20th, 2009, 10:02 AM	#18
Bruce Gruber Major Player Join Date: Apr 2009 Location: Lebanon, PA Posts: 221	Yes thanks Dave!! Even thought we are still half broke! We will get there!

May 21st, 2009, 09:11 AM	#20
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Gee thanks guys. I know everybody is frustrated about CS4 taking so long to get in good shape. We're frustrated too as the silly installer work we're doing now isn't creating new innovation and customer value - it's just about fixing things. A few years ago Adobe made a dramatic philosophy change that impacts this. They went from a mode of "ship when it's ready" (meaning there were always product shipment delays) to "ship on a specific date". The last 2-3 releases of CSx have obeyed this latter philosophy. Unfortunately that means some features are not ready for prime time, and sometimes documentation isn't ready. In the case of CS4 it also meant that developer versions of their SDK were not even ready. We understand Adobe's financial desire "ship on a specific date" but it makes everybody's life very difficult...there's no free lunch. But we're getting pretty close to stability. Just hang with us and continue to give us good feedback....