Com Surrogate???? at DVinfo.net

David Rice · April 5th, 2009, 01:12 AM

I bought a new computer with Vista 64 bit. I installed Vegas 8.0c and 8.1. Neither program will recognize my Cineform files. Plus I get a error message: Com Surrogate has stopped working?

Help!

David Newman · April 5th, 2009, 09:42 AM

That is an old Vista bug. It means you need to do a windows update, as you are missing a Mircosoft patch. As for CineForm support, you haven't said what software you have installed.

David Rice · April 5th, 2009, 10:04 AM

I have windows Vista Home Premium Edition

64 Bit

Patches and upgrades done.

After a number of re-installs I have 8.0c working. However, in Windows Explorer only about 20% of the thumbnails were created for the Cineform Files. I'm using Microsoft Player. The file do play well. Just very few thumbnails.

I can bring only the audio files into Vegas 8.1. 8.1 will not accept any Cineform Video files.

David Newman · April 5th, 2009, 10:08 AM

8.1 doesn't work with most third party AVIs, stick to 8.0c.

David Rice · April 5th, 2009, 10:47 AM

What about the thumbnails in Explorer? Only about 20% are opening up?

David Newman · April 5th, 2009, 11:09 AM

That points to you PC not being well. Contact support.

Matt Vanecek · April 5th, 2009, 01:17 PM

Just to throw my $0.02 in, Cineform AVIs will not play in Windows Media Player 11 on Vista 64 Ultimate, having Prospect installed. The Cineform decoder throws an error. I hadn't seen a response on a thread I opened on this, so I'll probably fill out a Cineform trouble ticket this week...

Thanks,
Matt

David Rice · April 5th, 2009, 01:50 PM

The latest Windows Media Player 11 plays the Cineform files fine on Vista 64. However, only a small portion of the Cineform Files will create Thumbnails in Vista Explorer File Manager. It creates thumbnails for only about 20% of the files.

Vegas 8.0c seems to work fine in Vista 64, but 8.1 does not. I think 8.1 is "buggy".

I hate dealing with new computers...

April 5th, 2009, 01:12 AM	#1
David Rice Major Player Join Date: Mar 2007 Location: Sitka Alaska Posts: 470	Com Surrogate???? I bought a new computer with Vista 64 bit. I installed Vegas 8.0c and 8.1. Neither program will recognize my Cineform files. Plus I get a error message: Com Surrogate has stopped working? Help!

April 5th, 2009, 09:42 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	That is an old Vista bug. It means you need to do a windows update, as you are missing a Mircosoft patch. As for CineForm support, you haven't said what software you have installed. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

April 5th, 2009, 10:08 AM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	8.1 doesn't work with most third party AVIs, stick to 8.0c. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

April 5th, 2009, 11:09 AM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	That points to you PC not being well. Contact support. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

April 5th, 2009, 10:04 AM	#3
David Rice Major Player Join Date: Mar 2007 Location: Sitka Alaska Posts: 470	I have windows Vista Home Premium Edition 64 Bit Patches and upgrades done. After a number of re-installs I have 8.0c working. However, in Windows Explorer only about 20% of the thumbnails were created for the Cineform Files. I'm using Microsoft Player. The file do play well. Just very few thumbnails. I can bring only the audio files into Vegas 8.1. 8.1 will not accept any Cineform Video files.

April 5th, 2009, 10:47 AM	#5
David Rice Major Player Join Date: Mar 2007 Location: Sitka Alaska Posts: 470	What about the thumbnails in Explorer? Only about 20% are opening up?

April 5th, 2009, 01:17 PM	#7
Matt Vanecek Major Player Join Date: Jul 2005 Location: Denton, TX Posts: 334	Just to throw my $0.02 in, Cineform AVIs will not play in Windows Media Player 11 on Vista 64 Ultimate, having Prospect installed. The Cineform decoder throws an error. I hadn't seen a response on a thread I opened on this, so I'll probably fill out a Cineform trouble ticket this week... Thanks, Matt

April 5th, 2009, 01:50 PM	#8
David Rice Major Player Join Date: Mar 2007 Location: Sitka Alaska Posts: 470	The latest Windows Media Player 11 plays the Cineform files fine on Vista 64. However, only a small portion of the Cineform Files will create Thumbnails in Vista Explorer File Manager. It creates thumbnails for only about 20% of the files. Vegas 8.0c seems to work fine in Vista 64, but 8.1 does not. I think 8.1 is "buggy". I hate dealing with new computers...