Neo Scene: 99.95 + 12.95 shipping at Video Guys at DVinfo.net

Rich Castro · February 23rd, 2009, 07:10 PM

Saw this today: Videoguys Blog

I had this in a cart ready to go until i saw it wasnt a download. Instead you pay shipping.

Still, Saves about 16 bucks. Not sure how long the offer lasts.

Gary Bettan · February 23rd, 2009, 10:09 PM

It is a download. we don't charge any shipping when we process the order. unfortunately current cart system doesn't allow for us to process download as a shipping code. Our new cart (and website) coming soon will.

Gary

Keith Paisley · February 23rd, 2009, 10:15 PM

Quote:

Originally Posted by Rich Castro

Saw this today: Videoguys Blog

I had this in a cart ready to go until i saw it wasnt a download. Instead you pay shipping.

Still, Saves about 16 bucks. Not sure how long the offer lasts.

I bought it there last week. On the main page it was listed as an "electronic download" or something like that. I just looked and noticed that the listing has changed and doesn't seem to mention that it's a download anymore. I ordered it and there were no options for "electronic download" so I selected standard UPS and then fired off an e-mail asking why I was charged shipping for an electronic download. They responded the next day and reversed the shipping charge and I got it for the $99.95 price. Shortly after that, somebody e-mailed my serial number to me. I'm not sure why they've removed the "electronic download" notation unless they are now shipping out cd roms with the software.

Brad Pritchett · February 24th, 2009, 06:30 PM

I just bought this off the Cineform website at full price!
Can I return and re-purchase?

David Newman · February 24th, 2009, 06:38 PM

It cost everyone more in time, including yourself, to try mess with it, so sorry no. The product is priced agressively, such that we would make nothing as soon as we have to mess-around with credit transactions. I hope you understand. It is the world of the internet, someone will alwas have it cheaper, and we don't compete with our own reseller channel.

Gary Bettan · February 24th, 2009, 10:50 PM

Brad,

I hear your frustration, but that's not good business for Cineform or Videoguys. I wouldn't want to have that be how we get your business. Even though you paid a bit more, you will immediately see the benefit of NeoScene and realize it is worth every penny.

The folks at Cineform have given us the opportunity to price NeoScene very aggressively. The reason is to increase sales by tapping into our extensive customer base. Over the years we've sold a ton of Premiere, Vegas and Final Cut. Many of these folks find they have an awesome new HD camera that takes incredible pictures- but it uses AVCHD compression which is a royal pain in the butt to edit. NeoScene is the solution they need!

On a side note, I want your business. So give me a call and order some G-Tech storage or other gear for your NLE suite and I'll give ya free ground shipping. Just mention this thread.

Gary

Julian Frost · February 25th, 2009, 01:14 AM

I ordered over 24 hours ago... so far no charge has been made to my credit card and I've not received any software, a link to the software, or even my key to unlock the Cineform trial I have installed.

I'm more used to getting instant gratification when I purchase a download.

Julian

Julian Frost · February 25th, 2009, 12:00 PM

UPDATE:

I received my link to download the app today, and a serial number. Unfortunately, the version I was given is an older version (1.02) rather than version 1.10 which I downloaded from the Cineform web site last week and am already using as a Trial. To activate the trial, I need a serial number AND an Activation Key, which I did not get. I don't want to install a problematic older version, when I know the newer version works!

I've written to Video Guys to ask about this.

Julian

Julian Frost · February 25th, 2009, 12:39 PM

Jon, from VideoGuys, replied that I needed to contact Cineform to get help. I was able to work out a solution myself, so for anyone else who may find themselves in this same situation, here's what I did:

I started by installing the Trial version downloaded from Cineform's web site, then bought the software from VideoGuys.com. VideoGuys gave me a serial number, but not the activation code required to register the Trial version.

I went to Cineform's web site and looked at their FAQ, which took me to this page: Activate

I entered my name, serial number and Windows System Code (found on Neo Scene Trial's Activation page) and submitted the form. I got an email from Cineform a few minutes later with an Activation Code. I then went back to Neo Scene and entered all 3 pieces of information and successfully registered/activated my software.

Julian

Ray Bell · February 27th, 2009, 10:05 PM

Why are they ( Video Guys ) still charging for shipping on the web site...

Pete Bauer · February 28th, 2009, 08:32 AM

Quote:

Originally Posted by Ray Bell

Why are they ( Video Guys ) still charging for shipping on the web site...

Please read post #2 in this thread by Gary.

Gary Bettan · March 1st, 2009, 05:52 AM

i know, I know. We can't make the current shopping cart system handle the fact that downloads do not have shipping. We will be able to with our new website and cart although I do not believe we've activted teh electronic download shipping yet.

For those who want to see our new look - the beta site lives at Videoguys.com

Gary

Ray Bell · March 2nd, 2009, 04:17 PM

After purchase, who sends the serial number... Cineform or Video Guys...

Bought yesterday... still no serial number... just curious before the trial expires...

David Newman · March 2nd, 2009, 04:27 PM

From whoever you purchased from.

Gary Bettan · March 2nd, 2009, 04:30 PM

If you buy frm us, we send the serial number. We were shut down today by the big snow storm that hit. we'll be back Tues. morning and we'll get your serial number right ot to you.

Gary

February 23rd, 2009, 07:10 PM	#1
Rich Castro Regular Crew Join Date: Dec 2008 Location: Las Vegas Posts: 26	Neo Scene: 99.95 + 12.95 shipping at Video Guys Saw this today: Videoguys Blog I had this in a cart ready to go until i saw it wasnt a download. Instead you pay shipping. Still, Saves about 16 bucks. Not sure how long the offer lasts.

February 24th, 2009, 06:30 PM	#4
Brad Pritchett New Boot Join Date: Jan 2009 Location: Birmingham, AL Posts: 18	*%!&@#!** I just bought this off the Cineform website at full price! Can I return and re-purchase?

February 24th, 2009, 06:38 PM	#5
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	It cost everyone more in time, including yourself, to try mess with it, so sorry no. The product is priced agressively, such that we would make nothing as soon as we have to mess-around with credit transactions. I hope you understand. It is the world of the internet, someone will alwas have it cheaper, and we don't compete with our own reseller channel. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 24th, 2009, 10:50 PM	#6
Gary Bettan Sponsor: Electronic Mailbox Join Date: Mar 2002 Location: Glen Cove, NY Posts: 758	Brad, I hear your frustration, but that's not good business for Cineform or Videoguys. I wouldn't want to have that be how we get your business. Even though you paid a bit more, you will immediately see the benefit of NeoScene and realize it is worth every penny. The folks at Cineform have given us the opportunity to price NeoScene very aggressively. The reason is to increase sales by tapping into our extensive customer base. Over the years we've sold a ton of Premiere, Vegas and Final Cut. Many of these folks find they have an awesome new HD camera that takes incredible pictures- but it uses AVCHD compression which is a royal pain in the butt to edit. NeoScene is the solution they need! On a side note, I want your business. So give me a call and order some G-Tech storage or other gear for your NLE suite and I'll give ya free ground shipping. Just mention this thread. Gary __________________ Check out http://www.videoguys.com 800 323-2325 We are the video editing and live video production experts! DV InfoNet members save 5%! Use Coupon Code DVINFO5OFF

March 1st, 2009, 05:52 AM	#12
Gary Bettan Sponsor: Electronic Mailbox Join Date: Mar 2002 Location: Glen Cove, NY Posts: 758	i know, I know. We can't make the current shopping cart system handle the fact that downloads do not have shipping. We will be able to with our new website and cart although I do not believe we've activted teh electronic download shipping yet. For those who want to see our new look - the beta site lives at Videoguys.com Gary __________________ Check out http://www.videoguys.com 800 323-2325 We are the video editing and live video production experts! DV InfoNet members save 5%! Use Coupon Code DVINFO5OFF

February 23rd, 2009, 10:09 PM	#2
Gary Bettan Sponsor: Electronic Mailbox Join Date: Mar 2002 Location: Glen Cove, NY Posts: 758	It is a download. we don't charge any shipping when we process the order. unfortunately current cart system doesn't allow for us to process download as a shipping code. Our new cart (and website) coming soon will. Gary __________________ Check out http://www.videoguys.com 800 323-2325 We are the video editing and live video production experts! DV InfoNet members save 5%! Use Coupon Code DVINFO5OFF

February 25th, 2009, 01:14 AM	#7
Julian Frost Major Player Join Date: Apr 2007 Location: California USA Posts: 576	I ordered over 24 hours ago... so far no charge has been made to my credit card and I've not received any software, a link to the software, or even my key to unlock the Cineform trial I have installed. I'm more used to getting instant gratification when I purchase a download. Julian

February 25th, 2009, 12:00 PM	#8
Julian Frost Major Player Join Date: Apr 2007 Location: California USA Posts: 576	UPDATE: I received my link to download the app today, and a serial number. Unfortunately, the version I was given is an older version (1.02) rather than version 1.10 which I downloaded from the Cineform web site last week and am already using as a Trial. To activate the trial, I need a serial number AND an Activation Key, which I did not get. I don't want to install a problematic older version, when I know the newer version works! I've written to Video Guys to ask about this. Julian

February 25th, 2009, 12:39 PM	#9
Julian Frost Major Player Join Date: Apr 2007 Location: California USA Posts: 576	Jon, from VideoGuys, replied that I needed to contact Cineform to get help. I was able to work out a solution myself, so for anyone else who may find themselves in this same situation, here's what I did: I started by installing the Trial version downloaded from Cineform's web site, then bought the software from VideoGuys.com. VideoGuys gave me a serial number, but not the activation code required to register the Trial version. I went to Cineform's web site and looked at their FAQ, which took me to this page: Activate I entered my name, serial number and Windows System Code (found on Neo Scene Trial's Activation page) and submitted the form. I got an email from Cineform a few minutes later with an Activation Code. I then went back to Neo Scene and entered all 3 pieces of information and successfully registered/activated my software. Julian

February 27th, 2009, 10:05 PM	#10
Ray Bell Regular Crew Join Date: Nov 2004 Posts: 1,414	Why are they ( Video Guys ) still charging for shipping on the web site...

March 2nd, 2009, 04:17 PM	#13
Ray Bell Regular Crew Join Date: Nov 2004 Posts: 1,414	After purchase, who sends the serial number... Cineform or Video Guys... Bought yesterday... still no serial number... just curious before the trial expires...

March 2nd, 2009, 04:27 PM	#14
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	From whoever you purchased from. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

March 2nd, 2009, 04:30 PM	#15
Gary Bettan Sponsor: Electronic Mailbox Join Date: Mar 2002 Location: Glen Cove, NY Posts: 758	If you buy frm us, we send the serial number. We were shut down today by the big snow storm that hit. we'll be back Tues. morning and we'll get your serial number right ot to you. Gary __________________ Check out http://www.videoguys.com 800 323-2325 We are the video editing and live video production experts! DV InfoNet members save 5%! Use Coupon Code DVINFO5OFF