Can Not activate > What is Hardware Fingerprint? IS this same as Syscode? at DVinfo.net

Tyson Persall · February 11th, 2009, 09:49 PM

I am attempting to Activate Cineform Prospect HD on VISTA 64bit with Build 193.
I previously had PROSPECT HD installed on a sperate partition with XP32bit with build 192. I deactivated that succesfully but re-activating on VISTA 64 is not going well.

When i click; Programs/Cineform/Activate; The activate window reads;
-------------------------------
Enter the registration name and key below exactly as given to you.
Hardware fingerprint: 584A-7FEC
Name:
KEY:
-------------------------
When i go to the CINEFORM ACTIVATION PAGE on your website it asks for

(1) User Name*

(2) Email Address (double-check for accuracy)*

(3) Serial Number (Example: PHD30-02300E0F00)*
.
(4) Windows System Code or Mac Challenge Code (see below if questions)*
------------------------

I have all the information but all returned emails say that my System Code is inccorect. I have tried my old system code, thats not working iether. Is Hardware Fingerprint not the same as system code? This is confusing. please help?

David Newman · February 11th, 2009, 10:04 PM

This a question for support, as it seems like you are do every thing correctly. Unfortunately no end user can help, so it is not for the forum, I would even need to refer to support on this one.

email support@cineform.com or file a ticket at CineForm Support

Tyson Persall · February 12th, 2009, 12:10 AM

The activation Window in VISTA 64 is definitly differnt than the Window in XP pro.

XP actually shows a "System code". Vista shows "hardware fingerprint"

Tyson Persall · February 12th, 2009, 04:11 PM

The Problem has be solved... I tried activation page again this morning (after 8 hours) and it worked... I guess you guys have some delay on re-activating that you don't make a note of??? I tried to activate 5 times last night in a row, continuously getting a response email back that my system code was incorrect. -- but it only worked the next morning... Maybe you should let people know of this delay in re-activating. ( or did i miss something?)

And to answer my own question - Yes, Hardware fingerprint (in Vista64) is the same as Systemcode (on XP) .

Tyson

David Newman · February 12th, 2009, 04:21 PM

Some ISP changes (not under our control) took awhile to progate. Sorry about the delays.

February 11th, 2009, 09:49 PM	#1
Tyson Persall Major Player Join Date: Sep 2004 Location: North Hollywood, Atlanta Posts: 437	Can Not activate > What is Hardware Fingerprint? IS this same as Syscode? I am attempting to Activate Cineform Prospect HD on VISTA 64bit with Build 193. I previously had PROSPECT HD installed on a sperate partition with XP32bit with build 192. I deactivated that succesfully but re-activating on VISTA 64 is not going well. When i click; Programs/Cineform/Activate; The activate window reads; ------------------------------- Enter the registration name and key below exactly as given to you. Hardware fingerprint: 584A-7FEC Name: KEY: ------------------------- When i go to the CINEFORM ACTIVATION PAGE on your website it asks for (1) User Name* (2) Email Address (double-check for accuracy)* (3) Serial Number (Example: PHD30-02300E0F00)* . (4) Windows System Code or Mac Challenge Code (see below if questions)* ------------------------ I have all the information but all returned emails say that my System Code is inccorect. I have tried my old system code, thats not working iether. Is Hardware Fingerprint not the same as system code? This is confusing. please help? __________________ Tyson X

February 11th, 2009, 10:04 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	This a question for support, as it seems like you are do every thing correctly. Unfortunately no end user can help, so it is not for the forum, I would even need to refer to support on this one. email support@cineform.com or file a ticket at CineForm Support __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 12th, 2009, 12:10 AM	#3
Tyson Persall Major Player Join Date: Sep 2004 Location: North Hollywood, Atlanta Posts: 437	The activation Window in VISTA 64 is definitly differnt than the Window in XP pro. XP actually shows a "System code". Vista shows "hardware fingerprint" __________________ Tyson X

February 12th, 2009, 04:11 PM	#4
Tyson Persall Major Player Join Date: Sep 2004 Location: North Hollywood, Atlanta Posts: 437	Solved... ( delay on reactivating? ) The Problem has be solved... I tried activation page again this morning (after 8 hours) and it worked... I guess you guys have some delay on re-activating that you don't make a note of??? I tried to activate 5 times last night in a row, continuously getting a response email back that my system code was incorrect. -- but it only worked the next morning... Maybe you should let people know of this delay in re-activating. ( or did i miss something?) And to answer my own question - Yes, Hardware fingerprint (in Vista64) is the same as Systemcode (on XP) . Tyson __________________ Tyson X

February 12th, 2009, 04:21 PM	#5
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Some ISP changes (not under our control) took awhile to progate. Sorry about the delays. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman