I must be dense. Just upgraded, now problems. at DVinfo.net

Roger Akers · January 27th, 2009, 10:00 AM

So I paid the feel to cross-grade to Neo-Scene from NEO HD. I put NEO SCENE on my laptop (It did not have a previous Cineform product on it.) It says that I have CineForm Codec v2.8, where the previous version (NEO HD on my current computer) says CineForm v3.8.2.

Whenever I render out of Vegas 8.0c using Neo Scene (codec 2.8) and import my footage into Sorenson Squeeze, it has only the audio with no video. Also, if I hit the 'configure' tab in the codec options, I only get an 'About' tab. Gone are the options (pulldown, up to 4:4:4, etc)

I love Cineform when it works, and defiantly recommend it but when a new version comes out it feels like rocket science. Ya'll need an auto-updater for people like me. Any help would be appreciated.

David Newman · January 27th, 2009, 10:14 AM

I gather you ment NEO HDV, not NEO HD, as that would be a downgrade. If you seeing v2.8 (current is v4.5) you have the annoying Sony bug, you have to renamed the cfhd.dll component in c:\program files\Sony\Vegus Pro 8.0\ to cfhd.old.dll.

Roger Akers · January 27th, 2009, 10:34 AM

Dave, yes HDV is what I meant sorry. So that's all I do is rename that file and everything should be good?

David Newman · January 27th, 2009, 12:13 PM

Yes, this is a long term Vegas 8 bug, with an easy work around.

Roger Akers · February 3rd, 2009, 03:43 PM

Okay renamed, the .dll. Now the codec isn't showing up in vegas. Re-installed NEO- Scene...still not showing up in Vegas.

*sigh* Had nothing but trouble with this guys. From registration, to uninstalling, to cross-grading, to reinstalling, to incompatibilities. So un-user friendly for such a great product when it works.

David Newman · February 3rd, 2009, 04:00 PM

It works seamlessly on 99% of systems, but it sounds like something is not typical on your setup. All you need is to install CFHD.dll in your Windows system32 folder, that is automatically done by the installer. I've have never heard of an system that could not use CFHD.dll if installed correctly, so you will have to contract support directly.

Roger Akers · February 4th, 2009, 09:36 AM

Okay I have logged into the computer as Administrator and repeated all the steps and that seems to have worked. I haven't rendered out yet but it is seeing v.4.5 of the codec in Vegas.

Just a note in case anyone else shares this problem.

January 27th, 2009, 10:00 AM	#1
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	I must be dense. Just upgraded, now problems. So I paid the feel to cross-grade to Neo-Scene from NEO HD. I put NEO SCENE on my laptop (It did not have a previous Cineform product on it.) It says that I have CineForm Codec v2.8, where the previous version (NEO HD on my current computer) says CineForm v3.8.2. Whenever I render out of Vegas 8.0c using Neo Scene (codec 2.8) and import my footage into Sorenson Squeeze, it has only the audio with no video. Also, if I hit the 'configure' tab in the codec options, I only get an 'About' tab. Gone are the options (pulldown, up to 4:4:4, etc) I love Cineform when it works, and defiantly recommend it but when a new version comes out it feels like rocket science. Ya'll need an auto-updater for people like me. Any help would be appreciated.

January 27th, 2009, 10:14 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I gather you ment NEO HDV, not NEO HD, as that would be a downgrade. If you seeing v2.8 (current is v4.5) you have the annoying Sony bug, you have to renamed the cfhd.dll component in c:\program files\Sony\Vegus Pro 8.0\ to cfhd.old.dll. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 27th, 2009, 12:13 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Yes, this is a long term Vegas 8 bug, with an easy work around. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 3rd, 2009, 04:00 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	It works seamlessly on 99% of systems, but it sounds like something is not typical on your setup. All you need is to install CFHD.dll in your Windows system32 folder, that is automatically done by the installer. I've have never heard of an system that could not use CFHD.dll if installed correctly, so you will have to contract support directly. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 27th, 2009, 10:34 AM	#3
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	Dave, yes HDV is what I meant sorry. So that's all I do is rename that file and everything should be good?

February 3rd, 2009, 03:43 PM	#5
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	Okay renamed, the .dll. Now the codec isn't showing up in vegas. Re-installed NEO- Scene...still not showing up in Vegas. sigh Had nothing but trouble with this guys. From registration, to uninstalling, to cross-grading, to reinstalling, to incompatibilities. So un-user friendly for such a great product when it works.

February 4th, 2009, 09:36 AM	#7
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	Okay I have logged into the computer as Administrator and repeated all the steps and that seems to have worked. I haven't rendered out yet but it is seeing v.4.5 of the codec in Vegas. Just a note in case anyone else shares this problem.