Activation Problem at DVinfo.net

Roger Akers · October 27th, 2008, 03:09 PM

Gentlemen, I've tried contacting technical support VIA email and telephone and haven't had any luck with responses. I've got an activation code with my name and it is telling me it is invalid. I'm copying/pasting it to no avail. Any idea how to reach the Cineform guys without actually traveling to California and knocking on the door? LOL

David Newman · October 27th, 2008, 04:54 PM

File a trouble ticket at CineForm Support, that is the first place we check for support inquires, before email and before voice mail.

Jake Segraves · October 28th, 2008, 10:49 AM

I replied to your ticket. I think you've installed the wrong version of the software. You mention NEO HD, but your license is for NEO HDV. Make sure that is the version you have installed and then the activation key should work. If not, just reopen the support ticket and let me know.

Roger Akers · October 28th, 2008, 02:32 PM

Thanks a bunch guys. It was my fault I thought my company had purchased the intermediate version and not the HDV. Everything installed great.

Perhaps I should start a new thread about this, but while you're looking I'll go ahead and ask.

I've got Vegas 8.0c and 8.1 installed. 8.0c sees the cineform codec but 8.1 does not. Is there something special I need to do to the 8.1 directory?

Again thanks for the help...the original problem was my bad.

David Taylor · October 29th, 2008, 08:34 AM

Roger, Vegas 8.1 is a 64-bit app, and they didn't seem to support previous 32-bit plug-ins to Vegas. Here's the thread with more details: http://www.dvinfo.net/conf/cineform-...eform-3-x.html. You're better off staying with 8.0c as long as there are not features in v8.1 that you must have.

October 27th, 2008, 03:09 PM	#1
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	Activation Problem Gentlemen, I've tried contacting technical support VIA email and telephone and haven't had any luck with responses. I've got an activation code with my name and it is telling me it is invalid. I'm copying/pasting it to no avail. Any idea how to reach the Cineform guys without actually traveling to California and knocking on the door? LOL

October 27th, 2008, 04:54 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	File a trouble ticket at CineForm Support, that is the first place we check for support inquires, before email and before voice mail. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 28th, 2008, 10:49 AM	#3
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	I replied to your ticket. I think you've installed the wrong version of the software. You mention NEO HD, but your license is for NEO HDV. Make sure that is the version you have installed and then the activation key should work. If not, just reopen the support ticket and let me know.

October 28th, 2008, 02:32 PM	#4
Roger Akers Regular Crew Join Date: Nov 2005 Location: Lexington, KY Posts: 103	Thanks a bunch guys. It was my fault I thought my company had purchased the intermediate version and not the HDV. Everything installed great. Perhaps I should start a new thread about this, but while you're looking I'll go ahead and ask. I've got Vegas 8.0c and 8.1 installed. 8.0c sees the cineform codec but 8.1 does not. Is there something special I need to do to the 8.1 directory? Again thanks for the help...the original problem was my bad.

October 29th, 2008, 08:34 AM	#5
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Roger, Vegas 8.1 is a 64-bit app, and they didn't seem to support previous 32-bit plug-ins to Vegas. Here's the thread with more details: http://www.dvinfo.net/conf/cineform-...eform-3-x.html. You're better off staying with 8.0c as long as there are not features in v8.1 that you must have.