removed not deactivated at DVinfo.net

Terry Lyons · October 24th, 2008, 02:44 PM

Hi my question is that after talking with adobe support, trying to fix a problem they had me remove cineform prospect hd as they said they dont support cineform. My machine is still in the shop and I am wanting to put the prospect hd on another machine and not sure how to as I didnt deactivate my number from the first machine. Any thoughts? TAG

David Taylor · October 24th, 2008, 05:56 PM

Terry, if your previous machine is still available, you can reinstall PHD then deactivate it. This will take less than 5 minutes. That will store your activation on our server. If your previous machine is toast, then contact us at support at cineform dot com and we'll get you taken care of. At this point it's likely Monday however.

Terry Lyons · October 25th, 2008, 08:22 AM

Thanks David I appreciate the reply

October 24th, 2008, 02:44 PM	#1
Terry Lyons Regular Crew Join Date: Feb 2004 Location: Alta Sierra Posts: 182	removed not deactivated Hi my question is that after talking with adobe support, trying to fix a problem they had me remove cineform prospect hd as they said they dont support cineform. My machine is still in the shop and I am wanting to put the prospect hd on another machine and not sure how to as I didnt deactivate my number from the first machine. Any thoughts? TAG __________________ TAG

October 25th, 2008, 08:22 AM	#3
Terry Lyons Regular Crew Join Date: Feb 2004 Location: Alta Sierra Posts: 182	Thanks David I appreciate the reply __________________ TAG

October 24th, 2008, 05:56 PM	#2
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Terry, if your previous machine is still available, you can reinstall PHD then deactivate it. This will take less than 5 minutes. That will store your activation on our server. If your previous machine is toast, then contact us at support at cineform dot com and we'll get you taken care of. At this point it's likely Monday however.