Aspect HD

[David Newman]

Seems to be up from here.

[Dave Campbell]

Yep, its back now.

It looks like I did not "trim" my clips for the transistion.
I just asked on my ticket exactly how to trim in Ppro so
I know before I try what I think works, does work.

Thanks

Dave

[Daniel Moloko]

Hello ! (this is for david newman especially)

Ive downloaded from the site Aspect Hd, the first version ever, but that time i didnt have any CAMCORDER to work with, i was just checking out how was the software interface.

by now, i got a JVC HD10U, but when i was check out the program, i couldnt open it, for sure, cause have been a long time since the trial version expired.

so, ive downloaded again the new aspect hd version from the cineform site and when i tried to install, i couldnt go futher cause.

the install its only possible one time for a computer. and this is right, and it is a trial program. anyway, i can't test it even with the vegas 5.

david newman maybe can help me? i really want to check how aspect hd work as a realtime product, etc. etc...

thanks

ciao

[David Newman]

Once the trial version expires, re-installing will not re-activate it (for good reasons.) Send an email to support@cineform.com to see if something can be done.

[Daniel Deck]

And techsupport@cineform.com is not working either.
Today I downloaded the beta trial version of Connect HD v2.5. When I try to install the program I get an error, "error locating Premiere Plug Ins path. Checking default path" and then click "OK". Then I get a new error, "error 1720". Premiere 1.5 is loaded in the proper path ( C/Program Files/Adobe/etc.). I have a P4 3.2/800, 2GB RAM, Matrox Millennium P-750, Hard Drives ( 2-10,000 RPM SATA System and Storage plus two video RAID's), basically a very fast computer that runs perfect. Running XP Pro/SP2, Adobe Video Collection Professional v2.5, firewall off, no anti virus, really no non-editing applications. Need help to get this to install. SP2 was the last upgrade, do I need to reload Premiere? I'm looking forward to using your program with my Sony FX-1. Thanks for your help.

[David Newman]

The support email is support@cineform.com, not the one you tried. The support staff will get back to you quickly, so send off another email. Sorry, I don't have the answer myself.

[Chris Gordon]

I tried installing the Aspect HD v2.5 trial on my P4 Windows XP 3.0GHz machine and I get the "error locating Premiere Plug-ins path" message as well. I'm using Premiere Pro as well.

[David Newman]

I download Aspect HD v2.5 and installed it on my home PC without problems. However there was a Windows warning (new to SP2) that I had to give the script permission to search (finding the Premiere installion.) Did either of you get that? When I gave permission it installed fine.

[Daniel Deck]

I did not get a windows warning to give any permissions. Just the two error windows that I mentioned. On the cineform web site, there is a link to report bugs, and that gives you the techsupport@cineform.com mailto. I was just following the links, and my message was bounced. I did successfully send a message to support@cineform.com this morning, but have not received a reply yet. Thanks for helping.

[Thad Huston]

Daniel

Uninstall Premiere Pro, then reinstall it. Then reinstall ConnectHD. The error you're getting is because a Premiere registry entry is either missing, or corrupt. That registry entry is what we use to figure out where our plugins should be installed.

Let me know if you still have troubles.

Thad H.
CineForm Support

[Daniel Deck]

Unintalled Premiere, reloaded, and then installed Connect HD no problem. That's what I was going to do tonight anyway. Thanks for the help.

[John Inman]

My virus software sees HDLink.exe and Activate.exe as trojan horse viruses. I am using Grisoft AVG 7.0 virus software. It deleted them. I re-installed AHD using the repair function and now HDlink is not accessible. So I can't capture.

I bought AHD online directly from Cineform last Saturday. They have not responded to a support ticket that I submitted about this issue, nor with an activation number. Apparently they expect a buyer to depend on the trial version to continue working til they can get to you???

Anyone else seen this? What did you do?

[David Newman]

I have not heard of virus tools having problems with CineForm installs. It was a long weekend, support will back at work today to provide an activation number and help with your technology issues.