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October 30th, 2008, 09:14 AM
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#16 |
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Major Player
Join Date: Sep 2003
Location: Solana Beach, CA
Posts: 853
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Brian, there aren't too many replies going on here, so perhaps your problem is very specific. I encourage you to work directly with CineForm support as that may be a more efficient path. If you are waiting on an answer, poke on Jake to make sure he realizes your trouble ticket remains active.
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February 23rd, 2009, 06:40 AM
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#17 |
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Regular Crew
Join Date: Jul 2008
Location: UK
Posts: 63
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Brian we're having EXACTLY the same problems here but on Win XP Pro, using Canon HF11 files (M2TS when imported).
Last year when I tried the software out, it worked fine for me so I'm confused as well. |
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February 23rd, 2009, 09:28 AM
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#18 |
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Regular Crew
Join Date: Apr 2007
Location: Ottawa, Canada
Posts: 71
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I think you need an AC3 Decoder.
My Neo HD Mac crashed when I disabled Perian which enables AC3 Decoding. I just enabled it and now my Neo HD Mac works perfectly! Have you tried the Mac version? |
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February 23rd, 2009, 11:09 AM
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#19 | |
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Regular Crew
Join Date: Jul 2008
Location: UK
Posts: 63
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Quote:
(on my own previous demo install I had that problem, and was solved by installing it but not this time). |
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