Neo HDV at DVinfo.net

Dave Coyne · September 16th, 2008, 12:36 PM

Heard so many nice things about it but I can't get it to capture. I'm using Vista. I can cut and paste the error messages I'm getting if that helps.

Jay Bloomfield · September 20th, 2008, 12:21 PM

What camcorder are you using? Are you trying to capture HD or SD? Do any other capture programs work with your hardware?

Dave Coyne · September 20th, 2008, 06:13 PM

XH A1 with Vegas 7. I'm able to capture through Vegas but HDLink has been finicky. It's able to control play, rewind and ff but as soon as I hit start (capture) I get the error while the camera keeps running. Sometimes HDLink won't launch at all and maybe one time it actually did capture and it seems to convert files. Nothing has been changed in my computer. My research tells me that Vista is the culprit.

Jay Bloomfield · September 20th, 2008, 08:26 PM

For some reason, the driver that Vista uses for Firewire capture doesn't work consistently with certain camcorders. Here's a few ideas, that may cut down on the frequency or errors:

1) Make sure nothing else is running except HDLink and that includes your anti-virus software.
2) Turn DEP off in Vista just for HDLink.
3) Try changing the order of when you turn the camcorder on, versus when you run HDLink. In other words, run HDLink, then turn on the camcorder.
4) Try capturing by hitting the Play button, then hitting the Capture button.

None of this makes any sense, but it sometimes works.

Chris Barcellos · September 20th, 2008, 08:35 PM

I just set up a Vista system. Same problems. Jay is right though. After initially have error messages show up, when I shut down both HDLink and the camera, and then turned on Camera first and then stared HDLink. That seemed to work. Doesn't seem to be any rhyme or reason to it. I have always (even with XP) had the problem of having to restart HDLink after a capture is completed, before I can go on to another capture. Don't know why Cineform has those issues...

Dave Coyne · September 20th, 2008, 09:20 PM

Cheers for the input. I've always believed that the artist should be finicky and unpredictable but the tools should be reliable. The machines are turning on us.

Jim Andrada · September 21st, 2008, 07:12 PM

I don't think it's the machines that are turning on us - rather, the developers of the operating system that runs on the machine.

September 16th, 2008, 12:36 PM	#1
Dave Coyne Regular Crew Join Date: Dec 2004 Location: Rockville Maryland Posts: 30	Neo HDV Heard so many nice things about it but I can't get it to capture. I'm using Vista. I can cut and paste the error messages I'm getting if that helps.

September 20th, 2008, 08:35 PM	#5
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	I just set up a Vista system. Same problems. Jay is right though. After initially have error messages show up, when I shut down both HDLink and the camera, and then turned on Camera first and then stared HDLink. That seemed to work. Doesn't seem to be any rhyme or reason to it. I have always (even with XP) had the problem of having to restart HDLink after a capture is completed, before I can go on to another capture. Don't know why Cineform has those issues... __________________ Chris J. Barcellos

September 20th, 2008, 12:21 PM	#2
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	What camcorder are you using? Are you trying to capture HD or SD? Do any other capture programs work with your hardware?

September 20th, 2008, 06:13 PM	#3
Dave Coyne Regular Crew Join Date: Dec 2004 Location: Rockville Maryland Posts: 30	XH A1 with Vegas 7. I'm able to capture through Vegas but HDLink has been finicky. It's able to control play, rewind and ff but as soon as I hit start (capture) I get the error while the camera keeps running. Sometimes HDLink won't launch at all and maybe one time it actually did capture and it seems to convert files. Nothing has been changed in my computer. My research tells me that Vista is the culprit.

September 20th, 2008, 08:26 PM	#4
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	For some reason, the driver that Vista uses for Firewire capture doesn't work consistently with certain camcorders. Here's a few ideas, that may cut down on the frequency or errors: 1) Make sure nothing else is running except HDLink and that includes your anti-virus software. 2) Turn DEP off in Vista just for HDLink. 3) Try changing the order of when you turn the camcorder on, versus when you run HDLink. In other words, run HDLink, then turn on the camcorder. 4) Try capturing by hitting the Play button, then hitting the Capture button. None of this makes any sense, but it sometimes works.

September 20th, 2008, 09:20 PM	#6
Dave Coyne Regular Crew Join Date: Dec 2004 Location: Rockville Maryland Posts: 30	Cheers for the input. I've always believed that the artist should be finicky and unpredictable but the tools should be reliable. The machines are turning on us.

September 21st, 2008, 07:12 PM	#7
Jim Andrada Inner Circle Join Date: Feb 2007 Location: Tucson AZ Posts: 2,211	I don't think it's the machines that are turning on us - rather, the developers of the operating system that runs on the machine.