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August 26th, 2008, 08:40 PM
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#1 |
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New Boot
Join Date: Nov 2006
Location: San Jose, CA
Posts: 12
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Activation Issue
My computer went down yesterday and I was forced to reformat on a new hard drive. But now when I try to activate AspectHD again the activation key doesn't work because the hardware code has changed. But I can't request another key because the old account is still shown as activated. I won't be able to deactivate it because it no longer existed.
Can David or someone from Cineform help me resolve this issue? Thanks! |
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August 26th, 2008, 08:46 PM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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contact support, they can help you.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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August 26th, 2008, 09:07 PM
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#3 |
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New Boot
Join Date: Nov 2006
Location: San Jose, CA
Posts: 12
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Hi David, I would except that last time it took three weeks for them to get back to me. I just want to post here first to bring it to your attention.
I'll go ahead and submit a ticket though. |
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August 26th, 2008, 09:19 PM
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#4 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Something is wrong (like we are at a tradeshow) if a simple activation request takes more than a day or so -- which sure not be an issue as you have 15-days before an activation is required. We never do activation requests on a public forum, is has no value for other users. The forum is best for community questions. Plus I don't know how to activations, support does that.
In general, if only CineForm can help, don't post here.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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