Deactivate for upgrade from Prospect to 2K?? at DVinfo.net

Ray Bell · May 10th, 2008, 01:09 PM

Do I need to deactivate Prospect before I load in Prospect 2k ???

David Newman · May 10th, 2008, 06:57 PM

If you have gone the upgrade route then you likely need to deactive your old license to get the new one.

David Taylor · May 11th, 2008, 09:17 AM

Just for clarification, you actually do NOT need to deactivate before you can activate P2K, but your old S/N will be "locked" so it cannot be activated again.

But you do need to uninstall the "old" software before installing the new software.

Ray Bell · May 12th, 2008, 04:34 AM

Ok, Thanks for the quick response...

Stephen Armour · May 12th, 2008, 03:09 PM

Just got back from Natal and I just did as you mentioned, David (T) and though the Prospect HD on this particular ws seemed to upgrade normally to Prospect 2K, now HDLink won't run and crashes.

(I did at least unload HD before loading the 2K. I honestly forgot to deactivate the HD first...I confess...)

Still seems to capture in PP CS3 okay, but HDLink 2K is unusable. Seems like the two got confused somehow.

Suggestions?

David Taylor · May 12th, 2008, 03:35 PM

Stephen, that's unusual behavior. I recommend uninstalling all CineForm software, reboot, then reinstall P2K. If your problem persists then file a trouble ticket.

Stephen Armour · May 12th, 2008, 04:11 PM

It's healed!

Thanks...sorry, I should have tried that first...

May 10th, 2008, 01:09 PM	#1
Ray Bell Regular Crew Join Date: Nov 2004 Posts: 1,414	Deactivate for upgrade from Prospect to 2K?? Do I need to deactivate Prospect before I load in Prospect 2k ???

May 10th, 2008, 06:57 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	If you have gone the upgrade route then you likely need to deactive your old license to get the new one. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 12th, 2008, 03:09 PM	#5
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	Just got back from Natal and I just did as you mentioned, David (T) and though the Prospect HD on this particular ws seemed to upgrade normally to Prospect 2K, now HDLink won't run and crashes. (I did at least unload HD before loading the 2K. I honestly forgot to deactivate the HD first...I confess...) Still seems to capture in PP CS3 okay, but HDLink 2K is unusable. Seems like the two got confused somehow. Suggestions? __________________ http://lightinaction.org "All in the view of the LION"

May 12th, 2008, 04:11 PM	#7
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	It's healed! Thanks...sorry, I should have tried that first... __________________ http://lightinaction.org "All in the view of the LION"

May 11th, 2008, 09:17 AM	#3
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Just for clarification, you actually do NOT need to deactivate before you can activate P2K, but your old S/N will be "locked" so it cannot be activated again. But you do need to uninstall the "old" software before installing the new software.

May 12th, 2008, 04:34 AM	#4
Ray Bell Regular Crew Join Date: Nov 2004 Posts: 1,414	Ok, Thanks for the quick response...

May 12th, 2008, 03:35 PM	#6
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Stephen, that's unusual behavior. I recommend uninstalling all CineForm software, reboot, then reinstall P2K. If your problem persists then file a trouble ticket.