Cineform Support kicks! at DVinfo.net

Edgar Pitts · March 10th, 2008, 07:39 PM

I just wanted to post a thank you note for the Cineform support guys.

I was having a problem converting some footage aquired on Mac and encoded as Cineform .movs. After sending a sample file that was causing problems, Cineform released a new build that fixed the problem.

Keep up the outstanding work. You will have my business for a long time.

Edgar

David Newman · March 10th, 2008, 10:24 PM

We try to do our best, and it helps when we get concise examples like you sent. Thank you.

Andrew Pitonyak · March 11th, 2008, 12:45 PM

Ditto from me, they cleared an activation issue after I replaced some hardware... My bad, their good! Thanks guys!

Sorin Pricop · April 30th, 2009, 01:45 AM

That's one of the main reasons i have bought the PHD today.

These guys are great. They deserve every penny - and not only because they offer good support - they are doing a great software ...

Gary Brun · April 30th, 2009, 06:08 AM

I do agree with all you have said.
When I had my first request a while back... it didn't go so well.
I was one of the unlucky ones.
Since then everything has worked fine when Ive need help with precise and friendly instructions and feed back from Jake.

I must also say the new website is brill and the support blog... I'm learning a lot as HD editing is quite new for me.

Just wish Adobe had the same level of support and quick bug fixes :-)

Michael Liebergot · April 30th, 2009, 01:27 PM

I agree, support has been very responsive.
Still trying to sort out my NEOHD and Vegas AVI issues, but they have been very responsive in trying to fix the problem.

March 10th, 2008, 07:39 PM	#1
Edgar Pitts New Boot Join Date: Oct 2007 Location: Dallas, Texas Posts: 10	Cineform Support kicks! I just wanted to post a thank you note for the Cineform support guys. I was having a problem converting some footage aquired on Mac and encoded as Cineform .movs. After sending a sample file that was causing problems, Cineform released a new build that fixed the problem. Keep up the outstanding work. You will have my business for a long time. Edgar

March 10th, 2008, 10:24 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We try to do our best, and it helps when we get concise examples like you sent. Thank you. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

April 30th, 2009, 06:08 AM	#5
Gary Brun Major Player Join Date: Jun 2007 Location: Kråkstad Norway. Posts: 229	I do agree with all you have said. When I had my first request a while back... it didn't go so well. I was one of the unlucky ones. Since then everything has worked fine when Ive need help with precise and friendly instructions and feed back from Jake. I must also say the new website is brill and the support blog... I'm learning a lot as HD editing is quite new for me. Just wish Adobe had the same level of support and quick bug fixes :-) __________________ http://www.mlotv.com

April 30th, 2009, 01:27 PM	#6
Michael Liebergot Trustee Join Date: Jan 2005 Location: Maryland Posts: 1,505	I agree, support has been very responsive. Still trying to sort out my NEOHD and Vegas AVI issues, but they have been very responsive in trying to fix the problem. __________________ Michael www.lvpvideo.com

March 11th, 2008, 12:45 PM	#3
Andrew Pitonyak New Boot Join Date: Mar 2008 Location: Worthington, OH Posts: 8	Ditto from me, they cleared an activation issue after I replaced some hardware... My bad, their good! Thanks guys!

April 30th, 2009, 01:45 AM	#4
Sorin Pricop Regular Crew Join Date: Apr 2009 Location: Miercurea Ciuc (Harghita) Posts: 25	That's one of the main reasons i have bought the PHD today. These guys are great. They deserve every penny - and not only because they offer good support - they are doing a great software ...