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February 4th, 2008, 12:39 PM
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#1 |
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Trustee
Join Date: Jan 2008
Location: North Conway, NH
Posts: 1,745
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Does Cineform offer support for trials?
I ask because I installed a trial on January 24 and immediately ran into a problem. I submitted a ticket to support that day (611-5627775) and received a response the next day. Good help was offered and I replied with the additional information requested. Since then I've heard nothing.
My problem is that the trial will expire shortly without any opportunity to evaluate the product. If I can't get it to work, I certainly cannot buy this apparently useful tool. |
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February 4th, 2008, 01:10 PM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Yes we do. Please follow up again to confirm they got your data.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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February 4th, 2008, 04:27 PM
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#3 |
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Trustee
Join Date: Jan 2008
Location: North Conway, NH
Posts: 1,745
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I did actually. I went into the ticket after a few days and requested an update. When I heard nothing, I sent an email last Friday. I just checked email and there's been no response.
Is a phone call in order? |
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