AE CS3 problems when Cineform Prospect 2k is installed... at DVinfo.net

Joacim Boive · January 19th, 2008, 12:29 PM

Win XP 32bit

AE 8.01
Prospect 2k v3.2.3 Build 152 demo

I can't even access Edit / Preferences dialogbox in an empty project, it gives me:

0::42
Microsoft visual c++ Runtime Error

After Effects warning: Unknown Exception.

AfterFX.exe - Unknow software exception (0x40000015) occured in the application at location 0x781346b4

If I uninstall Cineform it works perfectly.

If I Alt + TAB away from AE and back I always get the:
After Effects warning: Unknown Exception.

With Cineform installed, not otherwise.

Help?

/Jocke

David Newman · January 19th, 2008, 12:35 PM

Please submit a trouble ticket
www.cineform.com/support so the tech. support guys can look into it.

Joacim Boive · January 21st, 2008, 03:41 AM

I did that, thanks!

Waiting for some feedback.

/Jocke

Joacim Boive · January 21st, 2008, 04:51 PM

Still haven't heard anything back from the support...

But I managed to "solve" the problem myself, here's how:

Deinstall Cinform Prospect 2k
Install NEOPlayerV323b152-080116.zip

Now everything works perfectly in AE as well, no more error messages and everything works. Finally! =)

You do need to be finished with your captures though.

I'm still interested in why Prospect 2k isn't working properly, so I'll leave my support case open.

/J

Joacim Boive · January 30th, 2008, 01:23 PM

The obvious problem with the above "solution" would be that you of course can't export to Cineform any more.

I've received another solution from Support that really made my day:

Go to the following folder:

c:\program files\cineform\prospect2k\

and delete the file called 'AJACaptureFilter.ax'

That should eliminate the problem.

Thanks to Jake Segraves it now works flawlessly! =)

Thanks!

/Jocke

Tim Veal · March 2nd, 2008, 02:00 PM

I was having the same problem with AE 7. Everytime I switched to another app AE would crash with a C++ Runtime error. Deleting the 'AJACaptureFilter.ax' file seems to have done the trick. I'm on WinXP with Prospect HD.

January 19th, 2008, 12:29 PM	#1
Joacim Boive New Boot Join Date: Jan 2008 Location: Stockholm / Sweden Posts: 13	AE CS3 problems when Cineform Prospect 2k is installed... Win XP 32bit AE 8.01 Prospect 2k v3.2.3 Build 152 demo I can't even access Edit / Preferences dialogbox in an empty project, it gives me: 0::42 Microsoft visual c++ Runtime Error After Effects warning: Unknown Exception. AfterFX.exe - Unknow software exception (0x40000015) occured in the application at location 0x781346b4 If I uninstall Cineform it works perfectly. If I Alt + TAB away from AE and back I always get the: After Effects warning: Unknown Exception. With Cineform installed, not otherwise. Help? /Jocke

January 19th, 2008, 12:35 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Please submit a trouble ticket www.cineform.com/support so the tech. support guys can look into it. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 21st, 2008, 03:41 AM	#3
Joacim Boive New Boot Join Date: Jan 2008 Location: Stockholm / Sweden Posts: 13	I did that, thanks! Waiting for some feedback. /Jocke

January 21st, 2008, 04:51 PM	#4
Joacim Boive New Boot Join Date: Jan 2008 Location: Stockholm / Sweden Posts: 13	Still haven't heard anything back from the support... But I managed to "solve" the problem myself, here's how: Deinstall Cinform Prospect 2k Install NEOPlayerV323b152-080116.zip Now everything works perfectly in AE as well, no more error messages and everything works. Finally! =) You do need to be finished with your captures though. I'm still interested in why Prospect 2k isn't working properly, so I'll leave my support case open. /J

January 30th, 2008, 01:23 PM	#5
Joacim Boive New Boot Join Date: Jan 2008 Location: Stockholm / Sweden Posts: 13	The obvious problem with the above "solution" would be that you of course can't export to Cineform any more. I've received another solution from Support that really made my day: Go to the following folder: c:\program files\cineform\prospect2k\ and delete the file called 'AJACaptureFilter.ax' That should eliminate the problem. Thanks to Jake Segraves it now works flawlessly! =) Thanks! /Jocke

March 2nd, 2008, 02:00 PM	#6
Tim Veal Regular Crew Join Date: Apr 2007 Location: Chicago, IL Posts: 70	I was having the same problem with AE 7. Everytime I switched to another app AE would crash with a C++ Runtime error. Deleting the 'AJACaptureFilter.ax' file seems to have done the trick. I'm on WinXP with Prospect HD.