Latest Neo HDV crashed Nero Vision at DVinfo.net

Joe Pasarela · January 6th, 2008, 12:11 PM

Just installed 3.2.3 build 150 and now the latest version of Nero Vision crashes on startup. Looking in the event log it says "Faulting application nerovision.exe, version 5.2.7.0, faulting module ajacapturefilter.ax, version 1.1.0.9, fault address 0x0003491c."

Matti Remonen · January 6th, 2008, 12:34 PM

There is definitely something broken with b150. If you look at the other threads concerning Sound Forge and Windows Messenger it looks like b150 does not work nicely.

Are we all Vista users (as myself) or is this happening with XP also?

Bill Ravens · January 6th, 2008, 01:59 PM

I'm on winXP

John Miller · January 6th, 2008, 02:13 PM

A sure way to verify if the Neo HDV DirectShow filter (ajacapturefilter.ax) is the culprit without having to uninstall the entire product is to unregister it with Windows:

regsvr32 -u ajacapturefilter.ax (from the cmd prompt in the directory containing the filter)

and see if the other programs behave.

To re-enable it,

regsvr32 ajacapturefilter.ax

A buggy filter can upset a lot of programs. Any programs that have video capture capability will typically enumerate all the available capture filters on the system to determine their capabilities etc. In doing so, the filters have to be loaded. If the filter has a bug that happens at the time of loading/creating itself, it will crash the parent program (e.g., NeroVision, Live Messenger etc).

If the filter behaves itself in the program it is designed for then a temporary fix is to unregister/register the filter (as above). i.e., to use other programs that are being crashed, unregister the filter first. To use the intended program, re-register the filter first.

You can create a couple of .bat files (say regit.bat and unregit.bat) and put them on your desktop so that you only need to double-click the right .bat file to make the change.

Joe Pasarela · January 6th, 2008, 03:58 PM

I'm on XP here.

I just renamed ajacapturefilter.ax to .bak and Nero Vision loads fine. I don't have an aja card, so it's fine for me to rename it and leave it that way.

John Telleria · January 6th, 2008, 04:39 PM

Thanks! Unregistering ajacapturefilter.ax fixed the issue with Messenger and Ulead Videostudio crashing. I won't be doing any capturing with Neo, only converting existing video files, so I'll leave that buggy filter unregistered.

David Newman · January 6th, 2008, 05:28 PM

Looks like you have solved the issue for us. AJA gave us that component to fix something else (AJA related), seems that it is a bit flakey. Although it wasn't supposed to be registered, so that is likely the installer bug. Delete or unregister that component if you don't have an AJA card.

John Miller · January 6th, 2008, 05:42 PM

If you choose to delete it, unregister it first. Otherwise, it will leave behind information in the registry that may fool other programs to think the filter is available even though it is not. It *shouldn't* cause a problem but it may.

EDIT: Another thought. Sometimes uninstalling the main package can fail if a component that needs to be unregistered at uninstallation time cannot be found. It might be wise for someone to try unregistering the filter, moving it to a separate folder (to fake deleting and still have it available) and then uninstall the main application. If it fails, move the filter back to its original location but leave it unregistered. If it works, reinstall the main app.

Bill Ravens · January 6th, 2008, 08:41 PM

Likewise, here. Unregistered the filter and SF work again ;o)
Lots of smart people in this forum...thanx.

January 6th, 2008, 12:11 PM	#1
Joe Pasarela New Boot Join Date: Apr 2003 Posts: 16	Latest Neo HDV crashed Nero Vision Just installed 3.2.3 build 150 and now the latest version of Nero Vision crashes on startup. Looking in the event log it says "Faulting application nerovision.exe, version 5.2.7.0, faulting module ajacapturefilter.ax, version 1.1.0.9, fault address 0x0003491c."

January 6th, 2008, 05:28 PM	#7
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Looks like you have solved the issue for us. AJA gave us that component to fix something else (AJA related), seems that it is a bit flakey. Although it wasn't supposed to be registered, so that is likely the installer bug. Delete or unregister that component if you don't have an AJA card. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 6th, 2008, 12:34 PM	#2
Matti Remonen Regular Crew Join Date: Oct 2006 Location: Helsinki, Finland Posts: 54	There is definitely something broken with b150. If you look at the other threads concerning Sound Forge and Windows Messenger it looks like b150 does not work nicely. Are we all Vista users (as myself) or is this happening with XP also?

January 6th, 2008, 01:59 PM	#3
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	I'm on winXP

January 6th, 2008, 02:13 PM	#4
John Miller Major Player Join Date: Oct 2005 Location: Hillsborough, NC, USA Posts: 968	A sure way to verify if the Neo HDV DirectShow filter (ajacapturefilter.ax) is the culprit without having to uninstall the entire product is to unregister it with Windows: regsvr32 -u ajacapturefilter.ax (from the cmd prompt in the directory containing the filter) and see if the other programs behave. To re-enable it, regsvr32 ajacapturefilter.ax A buggy filter can upset a lot of programs. Any programs that have video capture capability will typically enumerate all the available capture filters on the system to determine their capabilities etc. In doing so, the filters have to be loaded. If the filter has a bug that happens at the time of loading/creating itself, it will crash the parent program (e.g., NeroVision, Live Messenger etc). If the filter behaves itself in the program it is designed for then a temporary fix is to unregister/register the filter (as above). i.e., to use other programs that are being crashed, unregister the filter first. To use the intended program, re-register the filter first. You can create a couple of .bat files (say regit.bat and unregit.bat) and put them on your desktop so that you only need to double-click the right .bat file to make the change.

January 6th, 2008, 03:58 PM	#5
Joe Pasarela New Boot Join Date: Apr 2003 Posts: 16	I'm on XP here. I just renamed ajacapturefilter.ax to .bak and Nero Vision loads fine. I don't have an aja card, so it's fine for me to rename it and leave it that way.

January 6th, 2008, 04:39 PM	#6
John Telleria New Boot Join Date: Dec 2007 Location: Phoenix, AZ Posts: 5	Thanks! Unregistering ajacapturefilter.ax fixed the issue with Messenger and Ulead Videostudio crashing. I won't be doing any capturing with Neo, only converting existing video files, so I'll leave that buggy filter unregistered.

January 6th, 2008, 05:42 PM	#8
John Miller Major Player Join Date: Oct 2005 Location: Hillsborough, NC, USA Posts: 968	If you choose to delete it, unregister it first. Otherwise, it will leave behind information in the registry that may fool other programs to think the filter is available even though it is not. It shouldn't cause a problem but it may. EDIT: Another thought. Sometimes uninstalling the main package can fail if a component that needs to be unregistered at uninstallation time cannot be found. It might be wise for someone to try unregistering the filter, moving it to a separate folder (to fake deleting and still have it available) and then uninstall the main application. If it fails, move the filter back to its original location but leave it unregistered. If it works, reinstall the main app.

January 6th, 2008, 08:41 PM	#9
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	Likewise, here. Unregistered the filter and SF work again ;o) Lots of smart people in this forum...thanx.