Latest build of Neo HD causes Sound Forge Crash at DVinfo.net

Bill Ravens · January 5th, 2008, 02:08 PM

David...

Sorry to be the continuing bearer of bad news. I just updated my Neo HD install to v3.2.3 build 150. Now Sony Soundforge hard crashes when it tries to load the Video Cache Manager. I uninstalled Neo; and, Soundforge works again.

David Newman · January 5th, 2008, 02:21 PM

Could be Sony Soundforge bug. ;) We didn't add anything, only bug fixes, although have put pathces in for Sony products in the past. We currently don't test with Soundforge.

Bill Ravens · January 5th, 2008, 02:59 PM

I also posted a trouble report to Sony. Runtime error.

David Newman · January 5th, 2008, 05:28 PM

I just installed the Soundforge trial and it worked fine with NEO installed.

Bill Ravens · January 5th, 2008, 07:33 PM

hmmm...
both my laptop and workstation are failing to run soundforge unless I uninstall Neo. Guess I'll go back to an earlier version of Neo HD to see if it matters. I know SF was working a few days ago.
any ideas?

edit: OK, I uninstalled Neo v 3.2.3 and re-installed Neo v 3.2.2 b148 and Soundforge starts just fine.

David Newman · January 5th, 2008, 08:27 PM

Could you confirm that it is only the CFHD.dll that is the course. Remove it from windows/system32 with build 150 installed--Sony doesn't tend to use anything ease. If that is the case I might can a few versions from you to try.

Bill Ravens · January 5th, 2008, 09:14 PM

OK....
removed CFHD.dll from system 32 (with build 150)...no difference, SF still fails.
(Don't know if it matters, but, I tried reinstalling b150, and SF worked a few times, then crashed again)

Matti Remonen · January 6th, 2008, 09:56 AM

NEO HDV build 150 crashes my SoFo also (initiated from Vegas). Gives runtime error from c++ redistributable.

Reverting back to build 148 corrects the situation. Obviously there is something weird happening there...

SF 9c build 405.

David: check also this thread. Could these be related?

January 5th, 2008, 02:08 PM	#1
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	Latest build of Neo HD causes Sound Forge Crash David... Sorry to be the continuing bearer of bad news. I just updated my Neo HD install to v3.2.3 build 150. Now Sony Soundforge hard crashes when it tries to load the Video Cache Manager. I uninstalled Neo; and, Soundforge works again.

January 5th, 2008, 02:21 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Could be Sony Soundforge bug. ;) We didn't add anything, only bug fixes, although have put pathces in for Sony products in the past. We currently don't test with Soundforge. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 5th, 2008, 05:28 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I just installed the Soundforge trial and it worked fine with NEO installed. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 5th, 2008, 08:27 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Could you confirm that it is only the CFHD.dll that is the course. Remove it from windows/system32 with build 150 installed--Sony doesn't tend to use anything ease. If that is the case I might can a few versions from you to try. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 5th, 2008, 09:14 PM	#7
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	OK.... removed CFHD.dll from system 32 (with build 150)...no difference, SF still fails. (Don't know if it matters, but, I tried reinstalling b150, and SF worked a few times, then crashed again) Last edited by Bill Ravens; January 6th, 2008 at 09:47 AM.

January 5th, 2008, 02:59 PM	#3
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	I also posted a trouble report to Sony. Runtime error.

January 5th, 2008, 07:33 PM	#5
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	hmmm... both my laptop and workstation are failing to run soundforge unless I uninstall Neo. Guess I'll go back to an earlier version of Neo HD to see if it matters. I know SF was working a few days ago. any ideas? edit: OK, I uninstalled Neo v 3.2.3 and re-installed Neo v 3.2.2 b148 and Soundforge starts just fine.

January 6th, 2008, 09:56 AM	#8
Matti Remonen Regular Crew Join Date: Oct 2006 Location: Helsinki, Finland Posts: 54	NEO HDV build 150 crashes my SoFo also (initiated from Vegas). Gives runtime error from c++ redistributable. Reverting back to build 148 corrects the situation. Obviously there is something weird happening there... SF 9c build 405. David: check also this thread. Could these be related?