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December 23rd, 2007, 03:54 PM
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#1 |
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Major Player
Join Date: Jun 2006
Location: Toronto
Posts: 539
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Forgetting to de-activate
I installed my secondary license on my laptop and it worked great, but I was having other PC problems so I decided to reformat.... unfortunately I neglected to follow the proper instructions on de-activating first.
I tried to find steps on the Cineform website but I'm beginning to think I may need to file a support ticket to get this resolved. Is that correct? |
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December 23rd, 2007, 05:10 PM
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#2 |
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Trustee
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Yes. I've done this a few times. Just send them a ticket and they'll reset the registration for you. Luckily all the software runs for a 30-day trial unregistered and you'll certainly get it cleared up within that time so you can continue your workflow uninterrupted.
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BenWinter.com |
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December 24th, 2007, 07:04 AM
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#3 |
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Major Player
Join Date: Dec 2005
Posts: 323
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Aside from the trial period being 15 days, Ben's right. Best to get it sorted quickly though because you'd be surprised how quickly those 15 days whizz by.
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Company Website: Digital Foundry Ltd Video Games HD Blog: Digital Foundry@Eurogamer |
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December 24th, 2007, 03:24 PM
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#4 |
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Major Player
Join Date: Sep 2003
Location: Solana Beach, CA
Posts: 853
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Craig, hopefully after your reformat you're running in Trial mode ok. We need to be in the office to affect activation changes/updates because our server is behind our Firewall. Hopefully you can wait until Wednesday.
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