Aspect 5.2 still crashing. Any joy anyone? at DVinfo.net

Alan Mills · December 20th, 2007, 01:44 PM

Haven't heard from Support for a week now re the problem some of us seem to be having where premiere crashes and exits on any attempt to import a file captured/created with V5.1 installed.

The problem persists in build 101 as well.

I'm sure (hoping?) Support haven't forgotten me (and being a s/w engineer myself I appreciate how frustrating it is for them when they cannot reproduce the problem there) so wanted to put a shout out to anyone else who's been having this trouble. How are you progressing the problem? Has anyone discovered what the conflict/cause is yet?

I know many do not have this problem so please don't reply just to say your installation is ok.

I'm just trying to get ideas of things to try and/or a direction to take. Meanwhile I'm having to stick with v5.1.

David Newman · December 20th, 2007, 02:03 PM

Support has be light this week as we have been hit with the Flu (I was last week.) But we are all here today. Jake will be asking for short sample footage from you. We only saw a bug on quad core system and that was fixed (and you don't have a quad,) so no we aren't seeing this, which does make it difficult to track down.

Adam Gold · December 20th, 2007, 02:38 PM

I'm still having this issue as well, and have reverted back to 5.1 for the time being. So you're not alone.

David Newman · December 20th, 2007, 02:43 PM

I think it only impacts people with a four letter first name begining with 'A'.

I looked at Alan's machine profile, matched that. Installed AHD 5.1, converted some footage using Alan camera type (FX1, so I assume 60i.) Then installed 5.2 build 101, and no issues. We are trying.

Adam Gold · December 20th, 2007, 03:48 PM

Quote:

Originally Posted by David Newman

I think it only impacts people with a four letter first name begining with 'A'.

Ah, that must be it! Going to the courthouse now for legal name change....

Alan Mills · December 21st, 2007, 02:28 AM

Quote:

Originally Posted by David Newman

I think it only impacts people with a four letter first name begining with 'A'.

I looked at Alan's machine profile, matched that. Installed AHD 5.1, converted some footage using Alan camera type (FX1, so I assume 60i.) Then installed 5.2 build 101, and no issues. We are trying.

Ah, for the record. I live in PAL country (UK) so my camera is officially an fx1(E) I guess. Footage would be 50i. Apologies for any confusion here. Not convinced if/why that would be important though but offered for completeness.

I do hope that flu epidemic clears up for your holidays over in Cineform land though. Be well and merry.

Support have given me a few more things to try and with no 'real' projects to work on over my own holidays I can spend some time on this problem.

December 20th, 2007, 01:44 PM	#1
Alan Mills Regular Crew Join Date: Jan 2006 Posts: 67	Aspect 5.2 still crashing. Any joy anyone? Haven't heard from Support for a week now re the problem some of us seem to be having where premiere crashes and exits on any attempt to import a file captured/created with V5.1 installed. The problem persists in build 101 as well. I'm sure (hoping?) Support haven't forgotten me (and being a s/w engineer myself I appreciate how frustrating it is for them when they cannot reproduce the problem there) so wanted to put a shout out to anyone else who's been having this trouble. How are you progressing the problem? Has anyone discovered what the conflict/cause is yet? I know many do not have this problem so please don't reply just to say your installation is ok. I'm just trying to get ideas of things to try and/or a direction to take. Meanwhile I'm having to stick with v5.1.

December 20th, 2007, 02:03 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Support has be light this week as we have been hit with the Flu (I was last week.) But we are all here today. Jake will be asking for short sample footage from you. We only saw a bug on quad core system and that was fixed (and you don't have a quad,) so no we aren't seeing this, which does make it difficult to track down. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 20th, 2007, 02:43 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I think it only impacts people with a four letter first name begining with 'A'. I looked at Alan's machine profile, matched that. Installed AHD 5.1, converted some footage using Alan camera type (FX1, so I assume 60i.) Then installed 5.2 build 101, and no issues. We are trying. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 20th, 2007, 02:38 PM	#3
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	I'm still having this issue as well, and have reverted back to 5.1 for the time being. So you're not alone.