Help: deactivation code is wrong at DVinfo.net

Rafael Lopes · December 16th, 2007, 02:03 AM

Hi,

I deactivated my Aspect Hd because I need to format my Hd and it gave me a deactivation code. But I received an e-mail from the cineform support saying the code was invalid. I have a screenshot from the last time I had to format my pc and I had to deactivate Aspect Hd and it is the same deactivation code. I don't know if it should be this way or not, but all I know if that this IS the correct deactivation code that appeared on screen when I clicked on deactivate. Now I cannot activated it or try to deactivate it again to see if another code shows up. What do I need to do to have my product back after I format my pc?

Giroud Francois · December 16th, 2007, 07:06 AM

write the same message, but to the cineform helpdesk ?

Rafael Lopes · December 16th, 2007, 07:08 AM

I did. I'm waiting for a reply.

Rafael Lopes · December 17th, 2007, 01:25 AM

I have sent a second e-mail but so far no reply :(

Gildo Houtekamer · December 17th, 2007, 05:56 AM

Don't worry, they will contact you :-)

For the time being: install the Cineform software after formatting and cut away.

You can use it for 15 days again.
Good luck.

Graham Hickling · December 17th, 2007, 11:51 PM

I have had this problem twice now, and I think I now know why.... I had rebuilt my system from a disk image that had once had a AspectHD demo on it. By any chance was that the case for your system also?

David Newman · December 18th, 2007, 10:50 AM

We had a power outage over the weekend at the office. So if you aren't getting a response, maybe the message was lost, place submit again.

December 16th, 2007, 02:03 AM	#1
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Help: deactivation code is wrong Hi, I deactivated my Aspect Hd because I need to format my Hd and it gave me a deactivation code. But I received an e-mail from the cineform support saying the code was invalid. I have a screenshot from the last time I had to format my pc and I had to deactivate Aspect Hd and it is the same deactivation code. I don't know if it should be this way or not, but all I know if that this IS the correct deactivation code that appeared on screen when I clicked on deactivate. Now I cannot activated it or try to deactivate it again to see if another code shows up. What do I need to do to have my product back after I format my pc?

December 18th, 2007, 10:50 AM	#7
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We had a power outage over the weekend at the office. So if you aren't getting a response, maybe the message was lost, place submit again. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 16th, 2007, 07:06 AM	#2
Giroud Francois Inner Circle Join Date: Feb 2004 Location: switzerland Posts: 2,133	write the same message, but to the cineform helpdesk ?

December 16th, 2007, 07:08 AM	#3
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I did. I'm waiting for a reply.

December 17th, 2007, 01:25 AM	#4
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I have sent a second e-mail but so far no reply :(

December 17th, 2007, 05:56 AM	#5
Gildo Houtekamer Regular Crew Join Date: Oct 2005 Location: Wemeldinge, Netherlands Posts: 125	Don't worry, they will contact you :-) For the time being: install the Cineform software after formatting and cut away. You can use it for 15 days again. Good luck.

December 17th, 2007, 11:51 PM	#6
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	I have had this problem twice now, and I think I now know why.... I had rebuilt my system from a disk image that had once had a AspectHD demo on it. By any chance was that the case for your system also?