Beta Aspect update dont let me preview at DVinfo.net

Hernan Vilchez · November 14th, 2007, 03:33 PM

I wrote it before. Ive installed the beta update. I cant preview any effect applied to the timeline now (even the opacity line). I see green screens or no effect at all. Ive reinstalled previous versions of Aspect, the problem goes on.

So: i cant work anymore till i solve this with the help of Cineform. I submited a ticket, some vague answer and nothing for 2 days.

Please i need some help, Cineform.

I have an nVidia videocard. Never had this porblem before this beta test.

The only solution i find: uninstall all my system and start again with the old driver (3 full days of work, anyway necessary from time to time).

Thanks Cineform!

btw, i was thinking of upgrading to prospect... mmmh

David Newman · November 14th, 2007, 04:15 PM

Work with suppport, as there is something odd on your PC, likely not directly CineForm related. You installed old working software and the issue continued, this means it is not just the software. Ask support about a Debug registry switch.

Hernan Vilchez · November 14th, 2007, 05:18 PM

I was editing normally just seconds before the pause i took to update the driver. After that, green alien screens invaded my peace. I dont think its my system. Nothing changed but Aspect.

Support delayed 2 days in answering my tickets

2 days with my workflow stopped. Just after trying Aspect update.

Anyway, thanks for the quick answer. I think i ve checked that registry switch and doesnt work. 3 days more frozen to reinstall my system again.

Perhaps the beta test shows another build should be expected.

David Newman · November 14th, 2007, 05:42 PM

Nothing wrong with the beta as far as we can tell, all other systems working fine. Work with support, there is nothing I can do other get feedback through support. The registry control output debug, have you reported that to support. Answer on your support ticket, not here.

Pete Bauer · November 14th, 2007, 06:04 PM

Sorry, I've got to defend Cineform on this one. Mixing voluntary beta testing with time-critical work isn't something I would have done, especially if I didn't have a current ghost image of my system or at least an up-to-date networked backup.

Three days sounds like an amazing amount of time to reload your software, even from scratch, and it may or may not actually be necessary. Have you tried uninstalling your nVidia drivers and also double checking that you have the most current display driver before reinstalling? Does the problem happen even without Aspect HD installed? If so, it may be in PPro..not sure if the commonly mentioned work-around of deleted PPro'd *.ini file would apply in this case, but easy enough to try (keep a backup of the file).

Casting stones at Cineform while they are actively working on a public beta with which you chose to experiment isn't really fair to them or helpful to the affected person except to publically vent frustration. If it were a release version, a two day response might be a more valid gripe. I guess there is some good in this tale in that it reminds people that beta software likely will have issues...that's why it is a beta.

Hernan Vilchez · November 15th, 2007, 02:36 AM

Thanks for the answers. The only important thing for other people and Cineform: something in the update cracked my system. I would check it again before releasing it, my contribution to the beta test. Definetely the problems started after installing this update. And only in Cineform projects, everything normal with my old SD proj. I have the latest nVidia drivers. Evidence enough to suspect of the update.

The only important for me: keep on working, and this of course involves some frustration (are we machines or humans?), mainly when u have silence from the other side. I needed some help, just that. And in my personal case, i hardly have vacations of my editing work (just when im filmming a new documentary), perhaps i should never have done this beta test. But i trust Cineform enough to have tried it.

So as a conclusion to this thread, i hope Cineform checks again the new build of Aspect before releasing it, so i (or anybody else) dont have to go through this again. And I found the force-YUV switch quite relevant for nvidia card owners.

November 14th, 2007, 03:33 PM	#1
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	Beta Aspect update dont let me preview I wrote it before. Ive installed the beta update. I cant preview any effect applied to the timeline now (even the opacity line). I see green screens or no effect at all. Ive reinstalled previous versions of Aspect, the problem goes on. So: i cant work anymore till i solve this with the help of Cineform. I submited a ticket, some vague answer and nothing for 2 days. Please i need some help, Cineform. I have an nVidia videocard. Never had this porblem before this beta test. The only solution i find: uninstall all my system and start again with the old driver (3 full days of work, anyway necessary from time to time). Thanks Cineform! btw, i was thinking of upgrading to prospect... mmmh __________________ Hernan Vilchez kabopro.com myspace.com/kabopro

November 14th, 2007, 04:15 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Work with suppport, as there is something odd on your PC, likely not directly CineForm related. You installed old working software and the issue continued, this means it is not just the software. Ask support about a Debug registry switch. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 14th, 2007, 05:18 PM	#3
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	I was editing normally just seconds before the pause i took to update the driver. After that, green alien screens invaded my peace. I dont think its my system. Nothing changed but Aspect. Support delayed 2 days in answering my tickets 2 days with my workflow stopped. Just after trying Aspect update. Anyway, thanks for the quick answer. I think i ve checked that registry switch and doesnt work. 3 days more frozen to reinstall my system again. Perhaps the beta test shows another build should be expected. __________________ Hernan Vilchez kabopro.com myspace.com/kabopro

November 14th, 2007, 05:42 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Nothing wrong with the beta as far as we can tell, all other systems working fine. Work with support, there is nothing I can do other get feedback through support. The registry control output debug, have you reported that to support. Answer on your support ticket, not here. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

November 14th, 2007, 06:04 PM	#5
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Sorry, I've got to defend Cineform on this one. Mixing voluntary beta testing with time-critical work isn't something I would have done, especially if I didn't have a current ghost image of my system or at least an up-to-date networked backup. Three days sounds like an amazing amount of time to reload your software, even from scratch, and it may or may not actually be necessary. Have you tried uninstalling your nVidia drivers and also double checking that you have the most current display driver before reinstalling? Does the problem happen even without Aspect HD installed? If so, it may be in PPro..not sure if the commonly mentioned work-around of deleted PPro'd .ini file would apply in this case, but easy enough to try (keep a backup of the file). Casting stones at Cineform while they are actively working on a public beta with which you chose to experiment isn't really fair to them or helpful to the affected person except to publically vent frustration. If it were a release version, a two day response might be a more valid gripe. I guess there is some good in this tale in that it reminds people that beta software likely will have issues...that's why it is a beta. __________________ Pete Bauer* The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

November 15th, 2007, 02:36 AM	#6
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	my contribution to the beta test Thanks for the answers. The only important thing for other people and Cineform: something in the update cracked my system. I would check it again before releasing it, my contribution to the beta test. Definetely the problems started after installing this update. And only in Cineform projects, everything normal with my old SD proj. I have the latest nVidia drivers. Evidence enough to suspect of the update. The only important for me: keep on working, and this of course involves some frustration (are we machines or humans?), mainly when u have silence from the other side. I needed some help, just that. And in my personal case, i hardly have vacations of my editing work (just when im filmming a new documentary), perhaps i should never have done this beta test. But i trust Cineform enough to have tried it. So as a conclusion to this thread, i hope Cineform checks again the new build of Aspect before releasing it, so i (or anybody else) dont have to go through this again. And I found the force-YUV switch quite relevant for nvidia card owners. __________________ Hernan Vilchez kabopro.com myspace.com/kabopro