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November 9th, 2007, 06:54 AM
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#1 |
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Regular Crew
Join Date: Jul 2007
Location: Iqaluit Nunavut, Canada
Posts: 98
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black capture...no playback. Aspect HD
I am trying the trial to see if Aspect HD is right for me. I have a Canon Xh-A1. When using cineform's preset for this camera when I capture there is no imasge in the capture window. When I try to play back there is nothing...yet I can scroll though the footage that was captured.
This sound familiar to anyone? Thanks Jay |
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November 9th, 2007, 02:39 PM
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#2 |
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Sponsor: CineForm
Join Date: Apr 2006
Location: Carlsbad, CA
Posts: 153
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Open a support ticket at www.cineform.com/support/ and we'll troubleshoot this from there.
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November 9th, 2007, 02:58 PM
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#3 |
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Regular Crew
Join Date: Jul 2007
Location: Iqaluit Nunavut, Canada
Posts: 98
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Thanks Jake,
It has been sent. Would it be normal to expect a response soon? Jay |
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November 9th, 2007, 03:25 PM
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#4 |
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Sponsor: CineForm
Join Date: Apr 2006
Location: Carlsbad, CA
Posts: 153
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Yes. In fact I've already replied.
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